Transcend Staffing Solutions LLC. a 100% Women Owned Minority Staffing Firm!
Field Technician (Desktop Support)
Transcend Staffing Solutions LLC. a 100% Women Owned Minority Staffing Firm!, Denver, Colorado, United States, 80285
Field Technician (Desktop Support)
Duration:
6 months contract to hire
Work location:
Onsite 5 days/week (Denver, CO)
Hourly Pay Rate:
$20.50/hr
Salary Range:
$55,000.00 - $65,000.00 per year
About the role As a Field Technician II you will help ensure today is safe and tomorrow is smarter. You will provide IT support to the CDC staff on the ITISS contract.
Responsibilities
Provide outstanding customer support via phone and email in Windows 10/11.
Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve technical issues in a timely manner.
Meet SLAs in a high-volume work environment and at the main CDC campus.
Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
Troubleshoot desktops, laptops, tablets, and mobile devices – Android, iPhone, or iOS devices.
Qualifications
IT related experience troubleshooting hardware and software, and connectivity issues.
IT Desktop Support experience, including 100% onsite support for local & remote customers using Windows 10/11 and Office 365.
Familiarity with a high‑paced SLA‑driven environment.
Experience configuring MAC desktops and laptops.
Experience troubleshooting general networking, wireless, and connectivity problems; and knowledge/experience with remote desktop and VPN (Zscaler).
Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone, or iOS device, Apple/Mac.
Knowledge of a Ticketing System.
High School Diploma or GED.
Other Information Seniority level:
Associate
Employment type:
Full-time
Job function:
Information Technology
Industries:
Technology, Information and Media
Location:
Denver, CO
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6 months contract to hire
Work location:
Onsite 5 days/week (Denver, CO)
Hourly Pay Rate:
$20.50/hr
Salary Range:
$55,000.00 - $65,000.00 per year
About the role As a Field Technician II you will help ensure today is safe and tomorrow is smarter. You will provide IT support to the CDC staff on the ITISS contract.
Responsibilities
Provide outstanding customer support via phone and email in Windows 10/11.
Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve technical issues in a timely manner.
Meet SLAs in a high-volume work environment and at the main CDC campus.
Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
Troubleshoot desktops, laptops, tablets, and mobile devices – Android, iPhone, or iOS devices.
Qualifications
IT related experience troubleshooting hardware and software, and connectivity issues.
IT Desktop Support experience, including 100% onsite support for local & remote customers using Windows 10/11 and Office 365.
Familiarity with a high‑paced SLA‑driven environment.
Experience configuring MAC desktops and laptops.
Experience troubleshooting general networking, wireless, and connectivity problems; and knowledge/experience with remote desktop and VPN (Zscaler).
Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone, or iOS device, Apple/Mac.
Knowledge of a Ticketing System.
High School Diploma or GED.
Other Information Seniority level:
Associate
Employment type:
Full-time
Job function:
Information Technology
Industries:
Technology, Information and Media
Location:
Denver, CO
#J-18808-Ljbffr