Aurora Behavioral Health System
We’re seeking an
Intake Coordinator
to support our Patient Services Call Center at
Aurora Behavioral Health System – East Campus (Tempe, AZ) .
About The Role As an Intake Coordinator, you will be the first point of contact for individuals seeking behavioral health services. You will gather essential information, coordinate assessments, and ensure callers are connected to the most appropriate level of care or community resource. Our facility serves adolescents and adults with a wide range of psychiatric and chemical dependency needs, and we are currently hiring for overnight positions. This role is ideal for candidates who are compassionate, detail‑oriented, and thrive in a fast‑paced call‑center environment within a behavioral health setting.
Key Responsibilities
Handle all general inquiry calls from potential patients, families, and referral sources.
Schedule assessments for both the Tempe and Glendale Aurora Behavioral Health locations.
Collect detailed information to complete intake forms and determine the appropriate level of care.
Provide referrals to community resources when needed.
Serve as a liaison for hospital referrals transferring to inpatient behavioral health treatment.
Collaborate with nursing, medical staff, and other disciplines to coordinate patient care.
Maintain or obtain Suicide Intervention Skills certification (e.g., ASIST).
Requirements
High school diploma required; Bachelor's degree in social work or counseling preferred.
Ideal candidate is working toward professional licensure.
Knowledge of DSM‑5 criteria, community resources, crisis intervention, and assessment.
Experience in behavioral health, call centers, or crisis work is a plus.
Must be 21 years of age or older.
Must pass a background check, drug screen, and meet fingerprint clearance requirements.
Schedule
Saturday‑Sunday, 6:00 a.m. – 6:00 p.m. (12‑hour shifts).
Benefits
401(k)
Dental insurance
Employee Assistance Program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Medical Specialty
Psychiatry
Education
High school or equivalent (Required)
Work Location
In person
Seniority Level:
Entry Level
Employment Type:
Full Time
#J-18808-Ljbffr
Intake Coordinator
to support our Patient Services Call Center at
Aurora Behavioral Health System – East Campus (Tempe, AZ) .
About The Role As an Intake Coordinator, you will be the first point of contact for individuals seeking behavioral health services. You will gather essential information, coordinate assessments, and ensure callers are connected to the most appropriate level of care or community resource. Our facility serves adolescents and adults with a wide range of psychiatric and chemical dependency needs, and we are currently hiring for overnight positions. This role is ideal for candidates who are compassionate, detail‑oriented, and thrive in a fast‑paced call‑center environment within a behavioral health setting.
Key Responsibilities
Handle all general inquiry calls from potential patients, families, and referral sources.
Schedule assessments for both the Tempe and Glendale Aurora Behavioral Health locations.
Collect detailed information to complete intake forms and determine the appropriate level of care.
Provide referrals to community resources when needed.
Serve as a liaison for hospital referrals transferring to inpatient behavioral health treatment.
Collaborate with nursing, medical staff, and other disciplines to coordinate patient care.
Maintain or obtain Suicide Intervention Skills certification (e.g., ASIST).
Requirements
High school diploma required; Bachelor's degree in social work or counseling preferred.
Ideal candidate is working toward professional licensure.
Knowledge of DSM‑5 criteria, community resources, crisis intervention, and assessment.
Experience in behavioral health, call centers, or crisis work is a plus.
Must be 21 years of age or older.
Must pass a background check, drug screen, and meet fingerprint clearance requirements.
Schedule
Saturday‑Sunday, 6:00 a.m. – 6:00 p.m. (12‑hour shifts).
Benefits
401(k)
Dental insurance
Employee Assistance Program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Medical Specialty
Psychiatry
Education
High school or equivalent (Required)
Work Location
In person
Seniority Level:
Entry Level
Employment Type:
Full Time
#J-18808-Ljbffr