Bayside Solutions
Helpdesk Analyst
W2 Contract
Salary Range:
$56,200 - $66,600 per year
Location:
Dublin, CA - Onsite Role
Base Pay Range:
$27.00/hr - $32.00/hr
Duties and Responsibilities
Provide helpdesk support by answering, evaluating, and prioritizing incoming telephone, voicemail, and email requests for assistance from users.
Follow up on open tickets from the call tracking system, escalates problems to other IT employees when appropriate to obtain timely resolution, and coordinatest basic support, installation services, maintenance of hardware equipment, after‑hour (pager) support during assigned weeks, and departmental projects (rollouts, upgrades, modifications).
Provide daily software and/or hardware support to telephone, email, and in‑person requests for assistance from users.
Identify, research, and resolve software/hardware problems.
Use administrative tools to unlock locked accounts and perform other account administration tasks.
Log calls and follow up on open tickets in the call tracking system.
Escalate issues when appropriate.
Coordinate daily job tasks and responsibilities with the Help Desk Supervisor.
Requirements and Qualifications
Ticketing experience: Remedy, ServiceNow, etc.
Excellent customer service skills.
Experience in a fast‑paced, enterprise‑level environment.
Desired Skills and Experience
Helpdesk support, IT service desk operations, ticket management, ServiceNow, Remedy, call tracking systems, incident prioritization, and escalation.
Customer service excellence, enterprise IT support, hardware troubleshooting, software troubleshooting, account administration, user account unlocks.
Desktop support, hardware and software installation, maintenance and upgrades.
Telephone support, email support, in‑person technical support, after‑hours on‑call support.
Issue documentation, cross‑team coordination, IT project support, fast‑paced environment experience.
Seniority Level Mid‑Senior Level
Employment Type Contract
Job Function Information Technology
Industries IT System Operations and Maintenance
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Sign in to set job alerts for “Help Desk Analyst” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Bayside Solutions, Inc. may collect your personal information during the position application process. Please reference Bayside Solutions, Inc.’s CCPA Privacy Policy at www.baysidesolutions.com.
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Salary Range:
$56,200 - $66,600 per year
Location:
Dublin, CA - Onsite Role
Base Pay Range:
$27.00/hr - $32.00/hr
Duties and Responsibilities
Provide helpdesk support by answering, evaluating, and prioritizing incoming telephone, voicemail, and email requests for assistance from users.
Follow up on open tickets from the call tracking system, escalates problems to other IT employees when appropriate to obtain timely resolution, and coordinatest basic support, installation services, maintenance of hardware equipment, after‑hour (pager) support during assigned weeks, and departmental projects (rollouts, upgrades, modifications).
Provide daily software and/or hardware support to telephone, email, and in‑person requests for assistance from users.
Identify, research, and resolve software/hardware problems.
Use administrative tools to unlock locked accounts and perform other account administration tasks.
Log calls and follow up on open tickets in the call tracking system.
Escalate issues when appropriate.
Coordinate daily job tasks and responsibilities with the Help Desk Supervisor.
Requirements and Qualifications
Ticketing experience: Remedy, ServiceNow, etc.
Excellent customer service skills.
Experience in a fast‑paced, enterprise‑level environment.
Desired Skills and Experience
Helpdesk support, IT service desk operations, ticket management, ServiceNow, Remedy, call tracking systems, incident prioritization, and escalation.
Customer service excellence, enterprise IT support, hardware troubleshooting, software troubleshooting, account administration, user account unlocks.
Desktop support, hardware and software installation, maintenance and upgrades.
Telephone support, email support, in‑person technical support, after‑hours on‑call support.
Issue documentation, cross‑team coordination, IT project support, fast‑paced environment experience.
Seniority Level Mid‑Senior Level
Employment Type Contract
Job Function Information Technology
Industries IT System Operations and Maintenance
Referrals increase your chances of interviewing at Bayside Solutions by 2x.
Sign in to set job alerts for “Help Desk Analyst” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Bayside Solutions, Inc. may collect your personal information during the position application process. Please reference Bayside Solutions, Inc.’s CCPA Privacy Policy at www.baysidesolutions.com.
#J-18808-Ljbffr