Transcend Staffing Solutions LLC. a 100% Women Owned Minority Staffing Firm!
Field Technician
Transcend Staffing Solutions LLC. a 100% Women Owned Minority Staffing Firm!, Denver, Colorado, United States, 80285
Transcend Staffing Solutions LLC. a 100% Women Owned Minority Staffing Firm! provided pay range
Base pay range $20.50/hr - $20.50/hr
Direct message the job poster from Transcend Staffing Solutions LLC. a 100% Women Owned Minority Staffing Firm!
Overview As a Field Technician II you will help ensure today is safe and tomorrow is smarter. Our work depends on Field Technician II joining our Team to provide IT support to the CDC staff on the ITISS contract.
How a Field Technician II Will Make an Impact Provide outstanding customer support assistance via phone and email in Windows 10/11.
Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
Meet SLAs in a high-volume work environment and the main CDC campus.
Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone, or iOS devices.
What You’ll Need to Succeed
IT related experience troubleshooting hardware and software, and connectivity issues
IT Desktop Support experience to include 100% onsite support for local & remote customers using Windows 10/11 and Office 365
Familiarity with a high paced SLA driven environment
Experience configuring MAC desktops and Laptops
Experience troubleshooting general networking, wireless, and connectivity problems; and knowledge/experience with remote desktop and VPN (Zscaler)
Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac
Knowledge of a Ticketing System
High School Diploma or GED
Seniority level
Associate
Employment type
Contract
Job function
Analyst and Administrative
Industries
Staffing and Recruiting
IT Services and IT Consulting
Referrals increase your chances of interviewing at Transcend Staffing Solutions LLC. a 100% Women Owned Minority Staffing Firm! by 2x
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Denver, CO .
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Base pay range $20.50/hr - $20.50/hr
Direct message the job poster from Transcend Staffing Solutions LLC. a 100% Women Owned Minority Staffing Firm!
Overview As a Field Technician II you will help ensure today is safe and tomorrow is smarter. Our work depends on Field Technician II joining our Team to provide IT support to the CDC staff on the ITISS contract.
How a Field Technician II Will Make an Impact Provide outstanding customer support assistance via phone and email in Windows 10/11.
Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
Meet SLAs in a high-volume work environment and the main CDC campus.
Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone, or iOS devices.
What You’ll Need to Succeed
IT related experience troubleshooting hardware and software, and connectivity issues
IT Desktop Support experience to include 100% onsite support for local & remote customers using Windows 10/11 and Office 365
Familiarity with a high paced SLA driven environment
Experience configuring MAC desktops and Laptops
Experience troubleshooting general networking, wireless, and connectivity problems; and knowledge/experience with remote desktop and VPN (Zscaler)
Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac
Knowledge of a Ticketing System
High School Diploma or GED
Seniority level
Associate
Employment type
Contract
Job function
Analyst and Administrative
Industries
Staffing and Recruiting
IT Services and IT Consulting
Referrals increase your chances of interviewing at Transcend Staffing Solutions LLC. a 100% Women Owned Minority Staffing Firm! by 2x
Get notified about new Information Technology Support Technician jobs in
Denver, CO .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr