People First Service Center
OPS GOVERNMENT OPERATIONS CONSULTANT II - 40090051
People First Service Center, Tallahassee, Florida, us, 32318
OPS GOVERNMENT OPERATIONS CONSULTANT II - 40090051
Requisition No:867516 Agency: Commerce Working Title: OPS GOVERNMENT OPERATIONS CONSULTANT II - 40090051 The OPS Government Operations Consultant II position supports the Office of Long-Term Resiliency, Rebuild Florida Program. The position is a Constituent Management Services Analyst and acts as initial contact for the Rebuild Florida Program. This position coordinates between all program areas and related vendors to provide constituents, stakeholders, and other external entities accurate and helpful information. Your Specific Responsibilities:
Understanding Community Development Block Grant – Disaster Recovery (CDBG-DR) Program objectives Obtaining a working knowledge of Rebuild Florida program applicant needs and program eligibility criteria Understanding program processes and communicating clearly and actively with applicants and inquirers Supporting efforts to respond to constituent concerns, questions or complaints with accurate information provided by the related program area. Investigating, assessing, analyzing and making recommendations to resolve issues and problems. Providing direction, guidance and counsel to program leads and their staffs in the management and operation of the Office of Disaster Recovery. Supporting efforts to brief all appropriate program leads on project activities. Composing correspondence, memoranda and reports as directed. Attending meetings on behalf of the Constituent Management Services Lead, as directed. Coordinating regularly with Program Leads to prepare responses to complaints and inquiries Ensuring that any information provided to Rebuild Florida program applicants or complainants are documented in case notes Entering necessary data in the program tracking systems and maintaining constituent files to meet program standards Maintaining constituent casework records in an accurate, complete, and confidential manner Required Knowledge, Skills, and Abilities:
Knowledge and skills in Microsoft Office (i.e., Word, Excel, PowerPoint). Ability to understand and apply rules, policies and procedures relating to the U.S. Department of Housing and Urban Development’s Community Development Block Grant-Disaster Recovery (CDBG-DR) Program Ability to plan, organize, and coordinate work activities. Ability to communicate effectively verbally and in writing. Ability to systematically analyze complex problems, draw relevant conclusions and implement appropriate solutions Ability to meet deadlines without sacrificing accuracy, customer service, or ethics Ability to establish and maintain effective working relationships with others. Ability to maintain confidentiality of program/constituent information Knowledge of applicable Florida Statutes. Other duties as required. Pay: 25.00 Per Hour Our Organization and Mission:
FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.) The Difference You Will:
The OPS Constituent Management Services Analyst supports tracking of constituent inquiries, complaints, concerns and requests for assistance by entering contact information and detailed case notes, including case resolutions into the tracking system. This position coordinates between all program areas and related vendors to provide constituents, stakeholders, and other external entities accurate and helpful information. FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must. How You Will Grow:
FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee: Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities. Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work. Provides information clearly, accurately, and succinctly; and exhibits good listening skills. Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools. Uses knowledge acquired through education, training, or experience to complete tasks. Where You Will Work:
Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend. FloridaCommerce’s main office is in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you a unique experience, professional growth, entertainment, and culture. Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources ( https://talgov.com/ ) Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC). Within a state having no state income tax for residents of Florida. WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!
* State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option) * Highly skilled, professional environment * We care about the success of our employees. * We are always improving our technology, our tools, our customer’s experiences, and ourselves. * A rewarding experience for reliable, compassionate, and professional employees. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. For assistance, call the People First Service Center at (877) 562-7287 Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time
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Requisition No:867516 Agency: Commerce Working Title: OPS GOVERNMENT OPERATIONS CONSULTANT II - 40090051 The OPS Government Operations Consultant II position supports the Office of Long-Term Resiliency, Rebuild Florida Program. The position is a Constituent Management Services Analyst and acts as initial contact for the Rebuild Florida Program. This position coordinates between all program areas and related vendors to provide constituents, stakeholders, and other external entities accurate and helpful information. Your Specific Responsibilities:
Understanding Community Development Block Grant – Disaster Recovery (CDBG-DR) Program objectives Obtaining a working knowledge of Rebuild Florida program applicant needs and program eligibility criteria Understanding program processes and communicating clearly and actively with applicants and inquirers Supporting efforts to respond to constituent concerns, questions or complaints with accurate information provided by the related program area. Investigating, assessing, analyzing and making recommendations to resolve issues and problems. Providing direction, guidance and counsel to program leads and their staffs in the management and operation of the Office of Disaster Recovery. Supporting efforts to brief all appropriate program leads on project activities. Composing correspondence, memoranda and reports as directed. Attending meetings on behalf of the Constituent Management Services Lead, as directed. Coordinating regularly with Program Leads to prepare responses to complaints and inquiries Ensuring that any information provided to Rebuild Florida program applicants or complainants are documented in case notes Entering necessary data in the program tracking systems and maintaining constituent files to meet program standards Maintaining constituent casework records in an accurate, complete, and confidential manner Required Knowledge, Skills, and Abilities:
Knowledge and skills in Microsoft Office (i.e., Word, Excel, PowerPoint). Ability to understand and apply rules, policies and procedures relating to the U.S. Department of Housing and Urban Development’s Community Development Block Grant-Disaster Recovery (CDBG-DR) Program Ability to plan, organize, and coordinate work activities. Ability to communicate effectively verbally and in writing. Ability to systematically analyze complex problems, draw relevant conclusions and implement appropriate solutions Ability to meet deadlines without sacrificing accuracy, customer service, or ethics Ability to establish and maintain effective working relationships with others. Ability to maintain confidentiality of program/constituent information Knowledge of applicable Florida Statutes. Other duties as required. Pay: 25.00 Per Hour Our Organization and Mission:
FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.) The Difference You Will:
The OPS Constituent Management Services Analyst supports tracking of constituent inquiries, complaints, concerns and requests for assistance by entering contact information and detailed case notes, including case resolutions into the tracking system. This position coordinates between all program areas and related vendors to provide constituents, stakeholders, and other external entities accurate and helpful information. FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must. How You Will Grow:
FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee: Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities. Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work. Provides information clearly, accurately, and succinctly; and exhibits good listening skills. Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools. Uses knowledge acquired through education, training, or experience to complete tasks. Where You Will Work:
Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend. FloridaCommerce’s main office is in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you a unique experience, professional growth, entertainment, and culture. Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources ( https://talgov.com/ ) Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC). Within a state having no state income tax for residents of Florida. WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!
* State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option) * Highly skilled, professional environment * We care about the success of our employees. * We are always improving our technology, our tools, our customer’s experiences, and ourselves. * A rewarding experience for reliable, compassionate, and professional employees. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. For assistance, call the People First Service Center at (877) 562-7287 Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time
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