TalentBurst, an Inc 5000 company
Customer Service Rep - Customer Service - Junior
TalentBurst, an Inc 5000 company, Framingham, Massachusetts, us, 01704
Location:
Framingham, MA (100% Remote) Schedule:
Monday-Friday 1pm-9pm EST Training Schedule:
Monday-Friday 10am-6pm EST Pay Rate:
$20/hr (W2)
Job Summary Answer customer service correspondences, including phone calls, letters, internet e‑mails, chat, and/or social media comments. Field customer questions, resolve standard customer complaints, document information in the customer tracking system and ensure effective communication at all levels. Monitor Facebook, Twitter, Instagram, TikTok and respond to customer comments/questions.
Duties and Responsibilities
Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, internet e‑mails, chat, social media referrals.
Resolve difficult and sensitive customer issues in an objective and timely manner, using problem‑solving and negotiation skills.
Communicate with District Managers, Store Managers and Home Office personnel to resolve customer problems and answer questions. Escalate serious issues to protect the company/brand.
Document customers and store information in the customer tracking system. Code correctly and provide continuous updates until the issue is resolved and ready to close.
Promote a positive company image in support of customer service objectives and mission statement.
Make sound judgment calls that align with the brand, escalation and customer service policies for social media customer‑related issues by following social media moderation guidelines.
Multitask in a fast‑paced environment and moderate a high volume of inbound/outbound content to provide good customer service follow‑up and follow‑through.
Special projects/duties as assigned.
Skills Required
Proven conflict‑management skills
Strong analytical and problem‑solving skills
Good listening skills
Organizational skills
Prioritizing skills and effective time management
Flexibility
Ability to multi‑task
Excellent verbal and written communication skills
PC knowledge including email; Word and Excel preferred
Typing skills
Social media moderation experience preferred
Ability to separate emotion and respond objectively
Works well in a team environment
A minimum requirement for Wi‑Fi speed – high speed connection
Need quiet workspace, free of background noise, suitable for video meetings/chats
#J-18808-Ljbffr
Framingham, MA (100% Remote) Schedule:
Monday-Friday 1pm-9pm EST Training Schedule:
Monday-Friday 10am-6pm EST Pay Rate:
$20/hr (W2)
Job Summary Answer customer service correspondences, including phone calls, letters, internet e‑mails, chat, and/or social media comments. Field customer questions, resolve standard customer complaints, document information in the customer tracking system and ensure effective communication at all levels. Monitor Facebook, Twitter, Instagram, TikTok and respond to customer comments/questions.
Duties and Responsibilities
Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, internet e‑mails, chat, social media referrals.
Resolve difficult and sensitive customer issues in an objective and timely manner, using problem‑solving and negotiation skills.
Communicate with District Managers, Store Managers and Home Office personnel to resolve customer problems and answer questions. Escalate serious issues to protect the company/brand.
Document customers and store information in the customer tracking system. Code correctly and provide continuous updates until the issue is resolved and ready to close.
Promote a positive company image in support of customer service objectives and mission statement.
Make sound judgment calls that align with the brand, escalation and customer service policies for social media customer‑related issues by following social media moderation guidelines.
Multitask in a fast‑paced environment and moderate a high volume of inbound/outbound content to provide good customer service follow‑up and follow‑through.
Special projects/duties as assigned.
Skills Required
Proven conflict‑management skills
Strong analytical and problem‑solving skills
Good listening skills
Organizational skills
Prioritizing skills and effective time management
Flexibility
Ability to multi‑task
Excellent verbal and written communication skills
PC knowledge including email; Word and Excel preferred
Typing skills
Social media moderation experience preferred
Ability to separate emotion and respond objectively
Works well in a team environment
A minimum requirement for Wi‑Fi speed – high speed connection
Need quiet workspace, free of background noise, suitable for video meetings/chats
#J-18808-Ljbffr