Gunder Associates
Warehouse Admin/Customer Support Specialist
Gunder Associates, established in 1980, is a trusted manufacturer’s representative serving the HVAC and Refrigeration industry. The company partners with top manufacturers to deliver high-quality components, accessories, and equipment to businesses that design, build and sell indoor air comfort systems. Known for its expertise in the markets it serves, Gunder is committed to excellence and strong relationships with its distributor network. The company’s reputation is built on reliability and industry knowledge, making it a valued partner for leading manufacturers.
Role Description This is a full-time, on-site role located in Carrollton, TX, for a Warehouse Admin/Customer Support Specialist. In this role, the specialist will handle day-to-day office tasks, ensuring accurate customer order and invoicing processes, and maintaining effective communication with customers, warehouse team, and outside sales teams. Additional responsibilities include providing exceptional customer service and supporting warehouse operations to ensure smooth workflow and timely task completion.
Required Skills
Proficiency in Microsoft Suite, including Excel, Outlook and Sharepoint
Experience with warehouse inventory processes
Excellent communication and customer service skills to engage effectively with clients and team members
Ability to discretely handle sensitive customer pricing
Attention to detail, organizational skills, and proficiency in warehouse management systems & invoicing
Friendly and professional demeanor
A high school diploma or equivalent is required
Additional experience in accounts receivable is a plus
Duties Include
Quickly & efficiently handle customer requests and inquiries
Act as customer liaison to the warehouse team
Process orders & verify price discrepancies for customers
Accurately process customer invoices
Receive and apply customer payments in accounting software
Work with warehouse team to resolve shipping discrepancies
Provide administrative support to outside sales team
Answer incoming calls & promptly respond to emails
Maintain an organized filing system of paper and electronic documents
Develop and sustain a level of friendly professionalism with staff and customers
Job Type Full-time, on-site
Salary $55k-$60k per year
Benefits
401(k)
401(k) matching
Medical
Paid holidays
PTO
Hours Monday to Friday 7:30-4:30
Education High school or equivalent (Required)
Experience
Warehouse Admin: 2 years
Customer Service: 5 years
Work Location Warehouse offices, Carrollton TX
Seniority Level Entry level
Employment Type Full-time
Job Function Management and Manufacturing
Industries Construction
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Role Description This is a full-time, on-site role located in Carrollton, TX, for a Warehouse Admin/Customer Support Specialist. In this role, the specialist will handle day-to-day office tasks, ensuring accurate customer order and invoicing processes, and maintaining effective communication with customers, warehouse team, and outside sales teams. Additional responsibilities include providing exceptional customer service and supporting warehouse operations to ensure smooth workflow and timely task completion.
Required Skills
Proficiency in Microsoft Suite, including Excel, Outlook and Sharepoint
Experience with warehouse inventory processes
Excellent communication and customer service skills to engage effectively with clients and team members
Ability to discretely handle sensitive customer pricing
Attention to detail, organizational skills, and proficiency in warehouse management systems & invoicing
Friendly and professional demeanor
A high school diploma or equivalent is required
Additional experience in accounts receivable is a plus
Duties Include
Quickly & efficiently handle customer requests and inquiries
Act as customer liaison to the warehouse team
Process orders & verify price discrepancies for customers
Accurately process customer invoices
Receive and apply customer payments in accounting software
Work with warehouse team to resolve shipping discrepancies
Provide administrative support to outside sales team
Answer incoming calls & promptly respond to emails
Maintain an organized filing system of paper and electronic documents
Develop and sustain a level of friendly professionalism with staff and customers
Job Type Full-time, on-site
Salary $55k-$60k per year
Benefits
401(k)
401(k) matching
Medical
Paid holidays
PTO
Hours Monday to Friday 7:30-4:30
Education High school or equivalent (Required)
Experience
Warehouse Admin: 2 years
Customer Service: 5 years
Work Location Warehouse offices, Carrollton TX
Seniority Level Entry level
Employment Type Full-time
Job Function Management and Manufacturing
Industries Construction
#J-18808-Ljbffr