AmeriCU Credit Union
AmeriCU Credit Union – Card Support Specialist I
AmeriCU Credit Union invites application for the
Card Support Specialist I
role.
Base pay: $17.00/hr – $21.00/hr. Full‑time, non‑exempt, located at 231 Hill Road, Rome, NY 13440.
As a
Card Support Specialist I , you will be the go‑to expert for debit and credit card, ATM, and payment solutions. You will solve member and internal team problems, provide guidance, and ensure smooth operations.
What You’ll Do
Be the problem solver: Assist members and staff with questions and issues related to ATMs, debit/credit cards, bill payments, remote deposits, and disputes.
Deliver expert support: Provide accurate credit card information, resolve billing discrepancies, and act as the liaison between AmeriCU and our credit card partners.
Manage accounts: Set up new credit card accounts, process adjustments, line increases, and handle account maintenance.
Stay ahead of the curve: Maintain deep knowledge of our credit card products, systems, and mobile banking tools to support members and Financial Center staff.
Drive member satisfaction: Respond promptly and professionally to inquiries, ensuring confidentiality and exceeding expectations.
Collaborate and train: Support Financial Centers with credit card–related training, marketing campaigns, and webinars.
Be ready when needed: Participate in AmeriCU’s on‑call support for ATMs and kiosks, including weekend assistance for urgent card or ATM issues.
What We’re Looking For
Strong organizational and time management skills.
Ability to work independently and as part of a team.
Excellent communication and problem‑solving abilities.
A commitment to providing outstanding member service.
Benefits
Competitive rates on our Medical, Dental, and Vision plans.
Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU’s High Deductible Health plans.
Paid Holidays.
Paid Time Off.
Employee Appreciation Events.
401(k) Matching after 1 year of employment.
Employee Assistance Program.
Tuition Reimbursement for Full‑time employees after 1 year of employment.
Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full‑time employees.
Enhanced Short Term Disability – at no cost to you!
Get to know us more by visiting https://www.americu.org/in-our-community/ and https://www.americu.org/why-americu/.
#J-18808-Ljbffr
Card Support Specialist I
role.
Base pay: $17.00/hr – $21.00/hr. Full‑time, non‑exempt, located at 231 Hill Road, Rome, NY 13440.
As a
Card Support Specialist I , you will be the go‑to expert for debit and credit card, ATM, and payment solutions. You will solve member and internal team problems, provide guidance, and ensure smooth operations.
What You’ll Do
Be the problem solver: Assist members and staff with questions and issues related to ATMs, debit/credit cards, bill payments, remote deposits, and disputes.
Deliver expert support: Provide accurate credit card information, resolve billing discrepancies, and act as the liaison between AmeriCU and our credit card partners.
Manage accounts: Set up new credit card accounts, process adjustments, line increases, and handle account maintenance.
Stay ahead of the curve: Maintain deep knowledge of our credit card products, systems, and mobile banking tools to support members and Financial Center staff.
Drive member satisfaction: Respond promptly and professionally to inquiries, ensuring confidentiality and exceeding expectations.
Collaborate and train: Support Financial Centers with credit card–related training, marketing campaigns, and webinars.
Be ready when needed: Participate in AmeriCU’s on‑call support for ATMs and kiosks, including weekend assistance for urgent card or ATM issues.
What We’re Looking For
Strong organizational and time management skills.
Ability to work independently and as part of a team.
Excellent communication and problem‑solving abilities.
A commitment to providing outstanding member service.
Benefits
Competitive rates on our Medical, Dental, and Vision plans.
Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU’s High Deductible Health plans.
Paid Holidays.
Paid Time Off.
Employee Appreciation Events.
401(k) Matching after 1 year of employment.
Employee Assistance Program.
Tuition Reimbursement for Full‑time employees after 1 year of employment.
Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full‑time employees.
Enhanced Short Term Disability – at no cost to you!
Get to know us more by visiting https://www.americu.org/in-our-community/ and https://www.americu.org/why-americu/.
#J-18808-Ljbffr