Dewittvets
Customer Service Representative - H page is loaded## Customer Service Representative - Hlocations:
Amarillo, TXtime type:
Full timeposted on:
Posted Todayjob requisition id:
JR107317### Job SummaryThe Veterinary Client Service Representative (CSR) is the first point of contact for clients and plays a vital role in delivering exceptional customer service. This position supports the medical team by managing client communications, scheduling appointments, processing payments, and ensuring a welcoming, organized front-desk experience in a fast-paced veterinary environment.### Key Responsibilities**Client Communication & Service*** Greet clients and patients warmly in person and by phone* Schedule appointments, procedures, and follow-up visits* Answer questions regarding services, policies, and basic pet care (non-medical)* Handle client concerns with empathy, professionalism, and efficiency* Communicate clearly with veterinarians and technicians regarding client needs**Administrative & Front Desk Duties*** Maintain accurate client and patient records in the practice management system* Process payments, invoices, estimates, and financial transactions* Manage incoming calls, emails, and messages* Handle check-ins, check-outs, and appointment flow* Maintain cleanliness and organization of the reception area**Hospital Support*** Assist with patient intake and discharge instructions* Coordinate prescription refills and medical records requests* Support hospital workflow during busy periods* Adhere to hospital policies, safety protocols, and confidentiality standards### Qualifications**Required*** High school diploma or equivalent* Strong customer service and communication skills* Ability to multitask in a fast-paced environment* Basic computer proficiency and typing skills* Professional demeanor with a compassionate attitude toward pets and people**Preferred*** Previous experience in a veterinary or medical office* Familiarity with veterinary practice management software* Experience handling emotional or difficult client situations### Skills & Competencies* Excellent interpersonal and communication skills* Strong organizational and time-management abilities* Team-oriented mindset* Attention to detail and accuracy* Ability to remain calm and professional under pressure### Work Environment & Physical Requirements* Fast-paced clinical setting* Ability to stand for extended periods* Occasional lifting of pets or supplies (with assistance as needed)* Exposure to animals, noise, and medical equipment### Benefits* Health, dental, and vision insurance* Paid time off and holidays* Employee pet care discounts* Opportunities for growth and developmentAt AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. #J-18808-Ljbffr
Amarillo, TXtime type:
Full timeposted on:
Posted Todayjob requisition id:
JR107317### Job SummaryThe Veterinary Client Service Representative (CSR) is the first point of contact for clients and plays a vital role in delivering exceptional customer service. This position supports the medical team by managing client communications, scheduling appointments, processing payments, and ensuring a welcoming, organized front-desk experience in a fast-paced veterinary environment.### Key Responsibilities**Client Communication & Service*** Greet clients and patients warmly in person and by phone* Schedule appointments, procedures, and follow-up visits* Answer questions regarding services, policies, and basic pet care (non-medical)* Handle client concerns with empathy, professionalism, and efficiency* Communicate clearly with veterinarians and technicians regarding client needs**Administrative & Front Desk Duties*** Maintain accurate client and patient records in the practice management system* Process payments, invoices, estimates, and financial transactions* Manage incoming calls, emails, and messages* Handle check-ins, check-outs, and appointment flow* Maintain cleanliness and organization of the reception area**Hospital Support*** Assist with patient intake and discharge instructions* Coordinate prescription refills and medical records requests* Support hospital workflow during busy periods* Adhere to hospital policies, safety protocols, and confidentiality standards### Qualifications**Required*** High school diploma or equivalent* Strong customer service and communication skills* Ability to multitask in a fast-paced environment* Basic computer proficiency and typing skills* Professional demeanor with a compassionate attitude toward pets and people**Preferred*** Previous experience in a veterinary or medical office* Familiarity with veterinary practice management software* Experience handling emotional or difficult client situations### Skills & Competencies* Excellent interpersonal and communication skills* Strong organizational and time-management abilities* Team-oriented mindset* Attention to detail and accuracy* Ability to remain calm and professional under pressure### Work Environment & Physical Requirements* Fast-paced clinical setting* Ability to stand for extended periods* Occasional lifting of pets or supplies (with assistance as needed)* Exposure to animals, noise, and medical equipment### Benefits* Health, dental, and vision insurance* Paid time off and holidays* Employee pet care discounts* Opportunities for growth and developmentAt AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. #J-18808-Ljbffr