AmeriVet Veterinary Partners
Customer Service Representative - H
AmeriVet Veterinary Partners, Amarillo, Texas, United States, 79161
Overview
The Veterinary Client Service Representative (CSR) is the first point of contact for clients and plays a vital role in delivering exceptional customer service. This position supports the medical team by managing client communications, scheduling appointments, processing payments, and ensuring a welcoming, organized front-desk experience in a fast-paced veterinary environment. Responsibilities
Client Communication & Service: Greet clients and patients warmly in person and by phone; Schedule appointments, procedures, and follow-up visits; Answer questions regarding services, policies, and basic pet care (non-medical); Handle client concerns with empathy, professionalism, and efficiency; Communicate clearly with veterinarians and technicians regarding client needs Administrative & Front Desk Duties: Maintain accurate client and patient records in the practice management system; Process payments, invoices, estimates, and financial transactions; Manage incoming calls, emails, and messages; Handle check-ins, check-outs, and appointment flow; Maintain cleanliness and organization of the reception area Hospital Support: Assist with patient intake and discharge instructions; Coordinate prescription refills and medical records requests; Support hospital workflow during busy periods; Adhere to hospital policies, safety protocols, and confidentiality standards Qualifications
Required
High school diploma or equivalent Strong customer service and communication skills Ability to multitask in a fast-paced environment Basic computer proficiency and typing skills Professional demeanor with a compassionate attitude toward pets and people Preferred
Previous experience in a veterinary or medical office Familiarity with veterinary practice management software Experience handling emotional or difficult client situations Skills & Competencies
Excellent interpersonal and communication skills Strong organizational and time-management abilities Team-oriented mindset Attention to detail and accuracy Ability to remain calm and professional under pressure Work Environment & Physical Requirements
Fast-paced clinical setting Ability to stand for extended periods Occasional lifting of pets or supplies (with assistance as needed) Exposure to animals, noise, and medical equipment Benefits
Health, dental, and vision insurance Paid time off and holidays Employee pet care discounts Opportunities for growth and development At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees.
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The Veterinary Client Service Representative (CSR) is the first point of contact for clients and plays a vital role in delivering exceptional customer service. This position supports the medical team by managing client communications, scheduling appointments, processing payments, and ensuring a welcoming, organized front-desk experience in a fast-paced veterinary environment. Responsibilities
Client Communication & Service: Greet clients and patients warmly in person and by phone; Schedule appointments, procedures, and follow-up visits; Answer questions regarding services, policies, and basic pet care (non-medical); Handle client concerns with empathy, professionalism, and efficiency; Communicate clearly with veterinarians and technicians regarding client needs Administrative & Front Desk Duties: Maintain accurate client and patient records in the practice management system; Process payments, invoices, estimates, and financial transactions; Manage incoming calls, emails, and messages; Handle check-ins, check-outs, and appointment flow; Maintain cleanliness and organization of the reception area Hospital Support: Assist with patient intake and discharge instructions; Coordinate prescription refills and medical records requests; Support hospital workflow during busy periods; Adhere to hospital policies, safety protocols, and confidentiality standards Qualifications
Required
High school diploma or equivalent Strong customer service and communication skills Ability to multitask in a fast-paced environment Basic computer proficiency and typing skills Professional demeanor with a compassionate attitude toward pets and people Preferred
Previous experience in a veterinary or medical office Familiarity with veterinary practice management software Experience handling emotional or difficult client situations Skills & Competencies
Excellent interpersonal and communication skills Strong organizational and time-management abilities Team-oriented mindset Attention to detail and accuracy Ability to remain calm and professional under pressure Work Environment & Physical Requirements
Fast-paced clinical setting Ability to stand for extended periods Occasional lifting of pets or supplies (with assistance as needed) Exposure to animals, noise, and medical equipment Benefits
Health, dental, and vision insurance Paid time off and holidays Employee pet care discounts Opportunities for growth and development At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees.
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