NAFSA: Association of International Educators
Student Services Coordinator (Bilingual)
NAFSA: Association of International Educators, Kissimmee, Florida, United States, 34747
Student Services Coordinator (Bilingual)
Employer: Florida Technical College (NUC University)
Location: Kissimmee, FL
Position Type: Coordinator / Full-time / Permanent
Job Description: The Student Services Coordinator is responsible for providing supportive services to students by managing student resources available both on and off campus, coordinating social and recreational activities throughout the academic year, supervising student campus organizations, and overseeing all other academic and non‑academic activities. They administer programming, enhancing the quality of the learning environment by contributing to the educational experience that increases retention and fosters student success.
The Student Services Coordinator's goal is to facilitate student success by defining, coordinating, and implementing proactive retention strategies that help students stay on track to fulfill their educational goals.
Minimum Requirements
A completed Associate's degree or higher is required.
Bilingual in Spanish and English (written, read, and verbal).
Over two years’ experience working with students in higher education.
Strong interpersonal and communication skills.
Skilled at quickly learning new software programs and using technology to improve job performance.
Willingness to work a flexible schedule, including days, nights, and weekends, as needed to meet population requirements and business needs.
Core Duties And Responsibilities
Engages in New Student Orientation, events, and scheduled meetings as requested.
Develops programs with campus leadership that meet advising-related needs of all students impacting student retention and success.
Plans orientation workshops and other activities for incoming and current students.
Assesses all attendance and retention results, using the NUC University Retention Model to create programs and events that contribute to students’ persistence and address their social, academic, environmental, and emotional needs.
Identifies potential dropouts and coaches them through their issues; contacts at‑risk students and schedules coaching or advising sessions to offer support, information, resources, and referrals.
Assists students with technology questions and concerns regarding the student portal, Microsoft 365, and Canvas.
Ensures 100% completion of Canvas Orientation by the end of the first module.
Provides timely and consistent follow‑up through various forms of communication; uses the Student Services Ticket System to track student case management and follow up within 24 hours.
Maintains accurate and up-to-date records; submits tutoring reports, the Student Services Calendar, and assessment reports as indicated by the Dean of Academic Affairs or the Executive Director.
Participates in retention efforts for online students as an Online Student Services Coach.
Provides necessary resources needed for students, including orientation, advisement, and referrals.
Ensures campus compliance with institution-wide events and required guest speakers, including Constitution Day Activities, Bullying Awareness Activities, Domestic Violence Awareness Activities, Suicide Prevention Activities, and other FTCCares program events during the year.
Leads by chairing student clubs, associations, and other extracurricular activities, regulated by academic, fiscal, and administrative principles and procedures.
Participates in planning the annual graduation ceremony.
Organizes student awards and ceremonies.
Supports the Education Resource and Assessment Manager by proctoring certification exams and assisting with educational resource inventory and control.
Benefits
Medical coverage, including additional options such as HSA and FSAs, for dependents and health care.
Dental/vision insurance coverage.
12 paid holidays / paid time off / paid volunteer day.
401(k) with 50% employer matching.
Short‑term disability and life insurance.
Supplemental life insurance options.
Growth opportunities, education assistance, and professional development benefits.
No Cost Benefits
Group life insurance.
Long‑term disability.
Talent referral program.
TicketsatWork – discount entertainment program.
Paid day off on your birthday, available to full-time employees after two years.
Equal Opportunity/Affirmative Action Statement NUC University – Florida Technical College is an Equal Opportunity/Affirmative Action Employer and does not discriminate based on race, color, religion, gender, age, national origin, disability, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.
The selected applicant will undergo a background check, educational verification, and drug testing.
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Location: Kissimmee, FL
Position Type: Coordinator / Full-time / Permanent
Job Description: The Student Services Coordinator is responsible for providing supportive services to students by managing student resources available both on and off campus, coordinating social and recreational activities throughout the academic year, supervising student campus organizations, and overseeing all other academic and non‑academic activities. They administer programming, enhancing the quality of the learning environment by contributing to the educational experience that increases retention and fosters student success.
The Student Services Coordinator's goal is to facilitate student success by defining, coordinating, and implementing proactive retention strategies that help students stay on track to fulfill their educational goals.
Minimum Requirements
A completed Associate's degree or higher is required.
Bilingual in Spanish and English (written, read, and verbal).
Over two years’ experience working with students in higher education.
Strong interpersonal and communication skills.
Skilled at quickly learning new software programs and using technology to improve job performance.
Willingness to work a flexible schedule, including days, nights, and weekends, as needed to meet population requirements and business needs.
Core Duties And Responsibilities
Engages in New Student Orientation, events, and scheduled meetings as requested.
Develops programs with campus leadership that meet advising-related needs of all students impacting student retention and success.
Plans orientation workshops and other activities for incoming and current students.
Assesses all attendance and retention results, using the NUC University Retention Model to create programs and events that contribute to students’ persistence and address their social, academic, environmental, and emotional needs.
Identifies potential dropouts and coaches them through their issues; contacts at‑risk students and schedules coaching or advising sessions to offer support, information, resources, and referrals.
Assists students with technology questions and concerns regarding the student portal, Microsoft 365, and Canvas.
Ensures 100% completion of Canvas Orientation by the end of the first module.
Provides timely and consistent follow‑up through various forms of communication; uses the Student Services Ticket System to track student case management and follow up within 24 hours.
Maintains accurate and up-to-date records; submits tutoring reports, the Student Services Calendar, and assessment reports as indicated by the Dean of Academic Affairs or the Executive Director.
Participates in retention efforts for online students as an Online Student Services Coach.
Provides necessary resources needed for students, including orientation, advisement, and referrals.
Ensures campus compliance with institution-wide events and required guest speakers, including Constitution Day Activities, Bullying Awareness Activities, Domestic Violence Awareness Activities, Suicide Prevention Activities, and other FTCCares program events during the year.
Leads by chairing student clubs, associations, and other extracurricular activities, regulated by academic, fiscal, and administrative principles and procedures.
Participates in planning the annual graduation ceremony.
Organizes student awards and ceremonies.
Supports the Education Resource and Assessment Manager by proctoring certification exams and assisting with educational resource inventory and control.
Benefits
Medical coverage, including additional options such as HSA and FSAs, for dependents and health care.
Dental/vision insurance coverage.
12 paid holidays / paid time off / paid volunteer day.
401(k) with 50% employer matching.
Short‑term disability and life insurance.
Supplemental life insurance options.
Growth opportunities, education assistance, and professional development benefits.
No Cost Benefits
Group life insurance.
Long‑term disability.
Talent referral program.
TicketsatWork – discount entertainment program.
Paid day off on your birthday, available to full-time employees after two years.
Equal Opportunity/Affirmative Action Statement NUC University – Florida Technical College is an Equal Opportunity/Affirmative Action Employer and does not discriminate based on race, color, religion, gender, age, national origin, disability, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.
The selected applicant will undergo a background check, educational verification, and drug testing.
#J-18808-Ljbffr