Mecklenburg County
Senior Administrative Assistant - CDSA
Mecklenburg County, Charlotte, North Carolina, United States, 28245
Senior Administrative Assistant CDSA
Childrens Developmental Services Agency (CDSA) Salary Range: $20.71 $27.18 per hour This is a non?exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicants salary history and qualifications in comparison to the market rate and requirements for the job. This role is on?site, five days a week. About Us
At Mecklenburg County, youll have the chance to build a career as unique as you are with support, an inclusive culture and technology to become the best version of you. Were counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all. As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting healthy lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease. Come be a part of Mecklenburg Countys Public Health departments vision to assure the health and safety of our diverse and changing community today and for future generations. Position Specific Information
At NC DHHS the Division of Child and Family Well?Being (DCFW) focuses on supporting whole child and family health and well?being for North Carolinians. DCFW works to ensure that North Carolinas children grow up safe, healthy and thriving in nurturing and resilient families and communities. DCFW has complementary programs from the Divisions of Public Health, Mental Health, and Social Services to maximize services and outcomes for children and their families, including nutrition programs (SNAP, WIC and Child and Adult Care Food Program), health and prevention services for children and youth, childrens behavioral health services, and early intervention programs. The North Carolina Early Intervention Section (NCEI) is a part of the N.C. Division of Child and Family Well?Being. It is the lead agency for the N.C. Infant?Toddler Program (ITP). The Infant?Toddler Program provides supports and services for families and their children, birth to three who have special needs. Research shows that this time period is critical. It offers a window of opportunity to make a positive difference in how a child develops and learns. Childrens Developmental Services Agencies (CDSAs) across North Carolina work with local service providers to help families help their children succeed. Position Summary
Perform progressively responsible administrative, clerical, and technical work. This position, under minimal supervision, is responsible for advanced administrative functions of variety and specialization in a department. Will be responsible for supporting the ongoing tasks and supports needed by the CDSA Business Office, specific but not limited to insurance verification, processing financial paperwork of incoming and existing families, monitoring electronic medical records, etc. Essential Functions Provide administrative support to internal departmental staff Respond to inquiries and resolve administrative issues that may arise Prepare written correspondence such as memos, emails, presentations, forms, and other documents Coordinate meetings, interviews and assist with program preparation Prepare, develop or maintain reports, manuals, or interview documents Conduct moderately complex research Perform confidential data entry, create, organize and maintain files Maintain supply levels and order stock Use computers for various operations such as database management Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents such as correspondence or other material Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports such as presentations or expense, statistical, or monthly reports Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system Some positions may be required to provide general guidance and direction to lower?level staff
Minimum Qualifications
Experience Minimum of four years of administrative experience
Education High School Diploma or equivalent Combination of relevant education and experience accepted: Yes
Licenses and Certifications
May require a valid North Carolina or South Carolina Drivers License May require County Driving Privileges
Preferred Qualifications
Assist with special projects as assigned to include agency support needs (e.g., AT, training/travel registration, child find, ordering supplies) Complete orientation for new staff to inform of Administrative Support Assistant duties within a month of new hire start date, including completing the All?Things Tech Orientation for new staff Support the monitoring of federally required service timelines in unison with team supervisor through management of service logs (training provided) Maintain data and, thus, require practical knowledge of Microsoft Suite, including Excel, and navigate electronic medical record charts for the purposes of monitoring
Knowledge, Skills and Abilities
Knowledge of Administrative and clerical procedures and systems using various computer operations, managing files and records Principles and processes for providing customer and employee services Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Skills Customer service Coordination and organization Judgement and decision making Time management
Abilities Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures Building Trust: Interacting with others in a way that gives them confidence in ones intentions and those of the organization Communication: Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided Customer Focus: Effectively meet customer needs; build productive customer relationships; take responsibility for customer satisfaction and loyalty Initiating Action: Take prompt action to accomplish objectives; achieve goals beyond what is required; be proactive Planning and Organizing: Establish courses of action for self and others to ensure work is completed efficiently Stress tolerance: Maintain stable performance under pressure or opposition; handle stress in a manner acceptable to others and to the organization
Computer Skills Data entry Intermediate use in various computer applications Proficiency in various computer applications including Microsoft Office Suite
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement
This is not intended to be an all?inclusive list of job?related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisors request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations. #J-18808-Ljbffr
Childrens Developmental Services Agency (CDSA) Salary Range: $20.71 $27.18 per hour This is a non?exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicants salary history and qualifications in comparison to the market rate and requirements for the job. This role is on?site, five days a week. About Us
At Mecklenburg County, youll have the chance to build a career as unique as you are with support, an inclusive culture and technology to become the best version of you. Were counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all. As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting healthy lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease. Come be a part of Mecklenburg Countys Public Health departments vision to assure the health and safety of our diverse and changing community today and for future generations. Position Specific Information
At NC DHHS the Division of Child and Family Well?Being (DCFW) focuses on supporting whole child and family health and well?being for North Carolinians. DCFW works to ensure that North Carolinas children grow up safe, healthy and thriving in nurturing and resilient families and communities. DCFW has complementary programs from the Divisions of Public Health, Mental Health, and Social Services to maximize services and outcomes for children and their families, including nutrition programs (SNAP, WIC and Child and Adult Care Food Program), health and prevention services for children and youth, childrens behavioral health services, and early intervention programs. The North Carolina Early Intervention Section (NCEI) is a part of the N.C. Division of Child and Family Well?Being. It is the lead agency for the N.C. Infant?Toddler Program (ITP). The Infant?Toddler Program provides supports and services for families and their children, birth to three who have special needs. Research shows that this time period is critical. It offers a window of opportunity to make a positive difference in how a child develops and learns. Childrens Developmental Services Agencies (CDSAs) across North Carolina work with local service providers to help families help their children succeed. Position Summary
Perform progressively responsible administrative, clerical, and technical work. This position, under minimal supervision, is responsible for advanced administrative functions of variety and specialization in a department. Will be responsible for supporting the ongoing tasks and supports needed by the CDSA Business Office, specific but not limited to insurance verification, processing financial paperwork of incoming and existing families, monitoring electronic medical records, etc. Essential Functions Provide administrative support to internal departmental staff Respond to inquiries and resolve administrative issues that may arise Prepare written correspondence such as memos, emails, presentations, forms, and other documents Coordinate meetings, interviews and assist with program preparation Prepare, develop or maintain reports, manuals, or interview documents Conduct moderately complex research Perform confidential data entry, create, organize and maintain files Maintain supply levels and order stock Use computers for various operations such as database management Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents such as correspondence or other material Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports such as presentations or expense, statistical, or monthly reports Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system Some positions may be required to provide general guidance and direction to lower?level staff
Minimum Qualifications
Experience Minimum of four years of administrative experience
Education High School Diploma or equivalent Combination of relevant education and experience accepted: Yes
Licenses and Certifications
May require a valid North Carolina or South Carolina Drivers License May require County Driving Privileges
Preferred Qualifications
Assist with special projects as assigned to include agency support needs (e.g., AT, training/travel registration, child find, ordering supplies) Complete orientation for new staff to inform of Administrative Support Assistant duties within a month of new hire start date, including completing the All?Things Tech Orientation for new staff Support the monitoring of federally required service timelines in unison with team supervisor through management of service logs (training provided) Maintain data and, thus, require practical knowledge of Microsoft Suite, including Excel, and navigate electronic medical record charts for the purposes of monitoring
Knowledge, Skills and Abilities
Knowledge of Administrative and clerical procedures and systems using various computer operations, managing files and records Principles and processes for providing customer and employee services Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Skills Customer service Coordination and organization Judgement and decision making Time management
Abilities Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures Building Trust: Interacting with others in a way that gives them confidence in ones intentions and those of the organization Communication: Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided Customer Focus: Effectively meet customer needs; build productive customer relationships; take responsibility for customer satisfaction and loyalty Initiating Action: Take prompt action to accomplish objectives; achieve goals beyond what is required; be proactive Planning and Organizing: Establish courses of action for self and others to ensure work is completed efficiently Stress tolerance: Maintain stable performance under pressure or opposition; handle stress in a manner acceptable to others and to the organization
Computer Skills Data entry Intermediate use in various computer applications Proficiency in various computer applications including Microsoft Office Suite
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement
This is not intended to be an all?inclusive list of job?related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisors request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations. #J-18808-Ljbffr