Kinsley Power Systems
Customer Service Representative
Kinsley Power Systems, St. Petersburg, Florida, United States, 33739
Essential Functions
Answer phones and provide detailed information to the public about using the PSTA bus system; read maps and utilize GoogleTransit to give directions.
Sell fare cards, tokens, special event tickets and process Photo Identification Cards for employees and the public at PSTA Customer Service centers, and perform cashiering duties.
Provide accurate, up-to-date route and schedule information, and accurate information to PSTA’s TD and Medicaid Clients; distribute and sell tickets to TD and Medicaid Clients; utilize TTD/TTY (hearing impaired) equipment.
Receive and record calls regarding customer complaints, route them to appropriate personnel, or personally rectify the complaint if possible.
Stay informed on changes in service or new service; communicate with PSTA’s Transportation Department regarding detours, breakdowns of equipment and other important information.
Perform other duties as assigned.
Minimum Qualifications
Education: High school diploma or G.E.D. supplemented by training in telephone techniques or customer service.
Experience: One (1) year experience as a customer service representative, receptionist, or other related clerical work where duties involved extensive public contact.
Desired Qualifications:Experience working in a call center environment, providing information and answering customer inquiries. Stable job history. Bilingual English/Spanish is a plus.
Knowledge, Skills and Abilities
Knowledge of business telephone equipment; general office procedures; basic computer operations, POS system, and cash handling experience required.
Abilities: Answer telephone inquiries in an efficient and courteous manner; establish and maintain effective working relationships with all employees and the general public; perform routine clerical duties; perform basic mathematical computations; perform data entry tasks utilizing personal computer hardware and software; learn PSTA routes.
PSTA is a Drug Free/Smoke Free Workplace.
PSTA is an Equal Opportunity Employer - M/F/D/V
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Answer phones and provide detailed information to the public about using the PSTA bus system; read maps and utilize GoogleTransit to give directions.
Sell fare cards, tokens, special event tickets and process Photo Identification Cards for employees and the public at PSTA Customer Service centers, and perform cashiering duties.
Provide accurate, up-to-date route and schedule information, and accurate information to PSTA’s TD and Medicaid Clients; distribute and sell tickets to TD and Medicaid Clients; utilize TTD/TTY (hearing impaired) equipment.
Receive and record calls regarding customer complaints, route them to appropriate personnel, or personally rectify the complaint if possible.
Stay informed on changes in service or new service; communicate with PSTA’s Transportation Department regarding detours, breakdowns of equipment and other important information.
Perform other duties as assigned.
Minimum Qualifications
Education: High school diploma or G.E.D. supplemented by training in telephone techniques or customer service.
Experience: One (1) year experience as a customer service representative, receptionist, or other related clerical work where duties involved extensive public contact.
Desired Qualifications:Experience working in a call center environment, providing information and answering customer inquiries. Stable job history. Bilingual English/Spanish is a plus.
Knowledge, Skills and Abilities
Knowledge of business telephone equipment; general office procedures; basic computer operations, POS system, and cash handling experience required.
Abilities: Answer telephone inquiries in an efficient and courteous manner; establish and maintain effective working relationships with all employees and the general public; perform routine clerical duties; perform basic mathematical computations; perform data entry tasks utilizing personal computer hardware and software; learn PSTA routes.
PSTA is a Drug Free/Smoke Free Workplace.
PSTA is an Equal Opportunity Employer - M/F/D/V
#J-18808-Ljbffr