EverCommerce
EverHealth - Head of Customer Support (Remote, US)
EverCommerce, Myrtle Point, Oregon, United States, 97458
Employer Industry: SaaS Solutions for Healthcare and Wellness
Why consider this job opportunity
Target base compensation up to $170,000 per year
Flexibility to work remotely or in-office, depending on your preference
Robust health and wellness benefits, including an annual wellness stipend
Generous flexible time‑off (FTO) policy
401k with up to a 4% match and immediate vesting
Opportunity to lead and innovate in a rapidly growing SaaS environment
What to Expect (Job Responsibilities)
Build and lead a high‑performing Customer Support organization leveraging AI technology
Oversee call center operations, including staffing models and scheduling
Drive customer satisfaction and performance across all support interactions
Partner cross‑functionally to prioritize customer issues and influence product decisions
Manage offshore teams and BPO partners to ensure continuous improvement
What is Required (Qualifications)
10+ years of experience in Customer Support or call center operations in a SaaS or technology‑driven environment
Proven experience managing multi‑tier support organizations
Deep expertise in call center metrics and operational performance
Experience managing offshore teams and BPO partners
Strong cross‑functional leadership skills with the ability to influence stakeholders
How to Stand Out (Preferred Qualifications)
Experience in HIPAA‑compliant environments or regulated industries
Background in healthcare technology or clinical systems
Strategic mindset with the ability to utilize data for decision‑making
MBA or relevant advanced degree
#SaaS #CustomerSupport #HealthcareTechnology #RemoteWork #LeadershipOpportunity
#J-18808-Ljbffr
Why consider this job opportunity
Target base compensation up to $170,000 per year
Flexibility to work remotely or in-office, depending on your preference
Robust health and wellness benefits, including an annual wellness stipend
Generous flexible time‑off (FTO) policy
401k with up to a 4% match and immediate vesting
Opportunity to lead and innovate in a rapidly growing SaaS environment
What to Expect (Job Responsibilities)
Build and lead a high‑performing Customer Support organization leveraging AI technology
Oversee call center operations, including staffing models and scheduling
Drive customer satisfaction and performance across all support interactions
Partner cross‑functionally to prioritize customer issues and influence product decisions
Manage offshore teams and BPO partners to ensure continuous improvement
What is Required (Qualifications)
10+ years of experience in Customer Support or call center operations in a SaaS or technology‑driven environment
Proven experience managing multi‑tier support organizations
Deep expertise in call center metrics and operational performance
Experience managing offshore teams and BPO partners
Strong cross‑functional leadership skills with the ability to influence stakeholders
How to Stand Out (Preferred Qualifications)
Experience in HIPAA‑compliant environments or regulated industries
Background in healthcare technology or clinical systems
Strategic mindset with the ability to utilize data for decision‑making
MBA or relevant advanced degree
#SaaS #CustomerSupport #HealthcareTechnology #RemoteWork #LeadershipOpportunity
#J-18808-Ljbffr