HarmonyCares
Clinical Triage Supervisor RN ( Days Rotating Shift)
HarmonyCares, Troy, Michigan, United States, 48083
Clinical Triage Supervisor RN (Days Rotating Shift)
Overview
HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.
Our Mission
– To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision
– Every patient deserves access to quality healthcare.
Our Values
– The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
Health, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time Paid
Great Place to Work Certified
Established in 11 states
Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!
Responsibilities The Clinical Triage Supervisor RN will assist managers and individuals within their team to meet performance targets, deliver excellent customer service, and achieve desired business objectives while adhering to their individual productivity requirements. The Clinical Triage Supervisor RN will assist and monitor activities within their team as assigned by their manager and elevate as needed. This position requires strong clinical knowledge, excellent communication skills, and the ability to work remotely, providing critical healthcare guidance to patients in need.
Essential Duties And Responsibilities
Maintain 50 – 75 % of the Clinical Triage Nurse's productivity expectations, adhering to established process, procedure, and job requirements defined within their scope
Identify department training needs and elevate to appropriate leaders
Provide coaching and training sessions to enhance the skills and knowledge of their team members as directed
Conduct job shadowing, document processes, perform quality monitoring, and run and interpret basic reports as directed
Assist manager in resolving patient complaints or complex issues escalated from the team
Provide a point of contact for the team when they encounter challenges or need assistance with difficult scenarios
Demonstrate effective de‑escalation behavior and actions in points of contention with both internal stakeholders and those outside of the organization
Identify opportunities for process improvement to enhance outcomes, team efficiency, and patient satisfaction
Collaborate with manager, teammates, and other leaders to identify and implement changes that optimize the organization
Support and encourage teammates by fostering open communication channels as well as role modeling best practice
Adhereto daily availability expectations based on schedule
Prioritize and respond promptly to each inbound phone call and voicemail received
Demonstrate exceptional customer service by addressing all inquiries, concerns, and needs with empathy, professionalism, and a solutions‑oriented mindset
Prioritize and respond promptly to each inbound result received
Practice appropriate judgment when classifying the urgency of a result and appropriate clinical information to convey to the provider
Assist with inbound phone triage and results triage overflow as needed based on staffing, PTO and call volume
Adhere to all state and federal laws, including HIPAA
Qualifications Required Knowledge, Skills and Experience
Graduate of an approved or accredited nursing education program as a Registered Nurse (RN)
Current valid RN license. Must obtain and maintain RN license within all service states within 6 months from hire
2+ years of experience as an RN
1+ years of leadership experience
Satisfactory completion of initial and annual clinical competencies to demonstrate aptitude as assigned by role
Ability to react decisively and quickly in urgent and emergent situations
Knowledge of medication effects, indications, and contraindications
Demonstrates short and long‑term persistence in meeting objectives and personal development
Ability to adapt to new systems and changes as required and apply guidelines/procedures
Ability to multi‑task while given competing priorities
Excellent written communication skills with success in providing notes, updates, and written communications via computer systems
Demonstrated verbal communication skills
Ability to work in a fast‑paced, healthcare environment
Ability to communicate in an empathetic, compassionate, and professional demeanor at all times
Ability to problem‑solve with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner
Ability to analyze problems and resolve issues in a rapid, direct, and complete manner
Preferred Knowledge, Skills And Experience
Working knowledge of the healthcare industry
Familiarity with Medicare and Medicaid insurances and programs
Experience in Aprima (EHR)
Posted Max Pay Rate USD $75,075.00/Yr.
Posted Min Pay Rate USD $60,060.00/Yr.
Pay Transparency Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job‑related considerations.
Notice HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Health Care Provider
Industries
Home Health Care Services
#J-18808-Ljbffr
HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.
Our Mission
– To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision
– Every patient deserves access to quality healthcare.
Our Values
– The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
Health, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time Paid
Great Place to Work Certified
Established in 11 states
Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!
Responsibilities The Clinical Triage Supervisor RN will assist managers and individuals within their team to meet performance targets, deliver excellent customer service, and achieve desired business objectives while adhering to their individual productivity requirements. The Clinical Triage Supervisor RN will assist and monitor activities within their team as assigned by their manager and elevate as needed. This position requires strong clinical knowledge, excellent communication skills, and the ability to work remotely, providing critical healthcare guidance to patients in need.
Essential Duties And Responsibilities
Maintain 50 – 75 % of the Clinical Triage Nurse's productivity expectations, adhering to established process, procedure, and job requirements defined within their scope
Identify department training needs and elevate to appropriate leaders
Provide coaching and training sessions to enhance the skills and knowledge of their team members as directed
Conduct job shadowing, document processes, perform quality monitoring, and run and interpret basic reports as directed
Assist manager in resolving patient complaints or complex issues escalated from the team
Provide a point of contact for the team when they encounter challenges or need assistance with difficult scenarios
Demonstrate effective de‑escalation behavior and actions in points of contention with both internal stakeholders and those outside of the organization
Identify opportunities for process improvement to enhance outcomes, team efficiency, and patient satisfaction
Collaborate with manager, teammates, and other leaders to identify and implement changes that optimize the organization
Support and encourage teammates by fostering open communication channels as well as role modeling best practice
Adhereto daily availability expectations based on schedule
Prioritize and respond promptly to each inbound phone call and voicemail received
Demonstrate exceptional customer service by addressing all inquiries, concerns, and needs with empathy, professionalism, and a solutions‑oriented mindset
Prioritize and respond promptly to each inbound result received
Practice appropriate judgment when classifying the urgency of a result and appropriate clinical information to convey to the provider
Assist with inbound phone triage and results triage overflow as needed based on staffing, PTO and call volume
Adhere to all state and federal laws, including HIPAA
Qualifications Required Knowledge, Skills and Experience
Graduate of an approved or accredited nursing education program as a Registered Nurse (RN)
Current valid RN license. Must obtain and maintain RN license within all service states within 6 months from hire
2+ years of experience as an RN
1+ years of leadership experience
Satisfactory completion of initial and annual clinical competencies to demonstrate aptitude as assigned by role
Ability to react decisively and quickly in urgent and emergent situations
Knowledge of medication effects, indications, and contraindications
Demonstrates short and long‑term persistence in meeting objectives and personal development
Ability to adapt to new systems and changes as required and apply guidelines/procedures
Ability to multi‑task while given competing priorities
Excellent written communication skills with success in providing notes, updates, and written communications via computer systems
Demonstrated verbal communication skills
Ability to work in a fast‑paced, healthcare environment
Ability to communicate in an empathetic, compassionate, and professional demeanor at all times
Ability to problem‑solve with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner
Ability to analyze problems and resolve issues in a rapid, direct, and complete manner
Preferred Knowledge, Skills And Experience
Working knowledge of the healthcare industry
Familiarity with Medicare and Medicaid insurances and programs
Experience in Aprima (EHR)
Posted Max Pay Rate USD $75,075.00/Yr.
Posted Min Pay Rate USD $60,060.00/Yr.
Pay Transparency Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job‑related considerations.
Notice HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Health Care Provider
Industries
Home Health Care Services
#J-18808-Ljbffr