Shopko Optical
Optical Sales Associate (Full‑time) – Dixon, IL – Shopko Optical: join our team of dedicated staff combining state‑of‑the‑art technology and Midwestern values to deliver high‑quality eye care and products.
As an Optical Sales Associate, you will build meaningful relationships in the communities we serve by improving the sight and lives of our patients. You’ll receive on‑the‑job training and certification opportunities and play an essential role in patient care and customer service. No experience is required.
Position Summary Provide excellent patient and customer service in the selection, ordering, and dispensing of eyewear. Complete pre‑screening activities prior to patient exams, prepare work orders for the Optical Lab, process medical billing information, and maintain frame inventory.
Benefits
Competitive wages and extra sales incentives
401(k) with match
Vacation pay/personal day
Volunteer time off
Sick pay
Health & wellbeing benefits
Voluntary/cafeteria offerings
Employee assistance program
On‑the‑job training & certification
Teammate recognition program
Duties & Responsibilities Customer Service
Provide excellent customer and patient service according to company and Optical Center standards.
Analyze patient eyewear needs and recommend specific lenses, lens coatings and frames.
Assist patients in selecting frames according to style and color.
Order and dispense eyewear accurately and professionally.
Assist patients with proper frame repairs and adjustments.
Show patients how to insert, remove and care for their contact lenses.
Assist optometrist with case histories and screenings.
Business & Operational Standards
Maintain complete knowledge of third‑party plans and claims.
Explain promotions and special lens offerings to patients and customers.
Balance accounts.
Prepare work orders containing specific instructions for Optical Lab.
Process medical billing information.
Ensure proper merchandising of frame inventory.
Minimum Knowledge, Experience & Skills Requirements
High school graduate or equivalent.
Maintain license as required by state.
To become certified, teammate must complete Shopko OCE Certification requirements and calendar modules.
Previous experience in an office and/or optical dispensing is preferred.
Able to handle multiple customer interactions/phone calls at a time.
Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing.
Essential Functions & Work Requirements
Effective written and verbal communication at all levels.
Read and write at a high school graduate level.
Sit or stand for extended periods.
Operate office equipment (computer, telephone, fax, copier, etc.).
Lift 10 to 20 pounds.
See (near, distance, color, depth perception).
Manual and finger dexterity; hand/arm steadiness.
Grip and hold items; good eye/hand coordination.
Operate cash register, optical equipment and tools.
Work normal office hours to meet deadlines.
Travel independently as required.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Business Development
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As an Optical Sales Associate, you will build meaningful relationships in the communities we serve by improving the sight and lives of our patients. You’ll receive on‑the‑job training and certification opportunities and play an essential role in patient care and customer service. No experience is required.
Position Summary Provide excellent patient and customer service in the selection, ordering, and dispensing of eyewear. Complete pre‑screening activities prior to patient exams, prepare work orders for the Optical Lab, process medical billing information, and maintain frame inventory.
Benefits
Competitive wages and extra sales incentives
401(k) with match
Vacation pay/personal day
Volunteer time off
Sick pay
Health & wellbeing benefits
Voluntary/cafeteria offerings
Employee assistance program
On‑the‑job training & certification
Teammate recognition program
Duties & Responsibilities Customer Service
Provide excellent customer and patient service according to company and Optical Center standards.
Analyze patient eyewear needs and recommend specific lenses, lens coatings and frames.
Assist patients in selecting frames according to style and color.
Order and dispense eyewear accurately and professionally.
Assist patients with proper frame repairs and adjustments.
Show patients how to insert, remove and care for their contact lenses.
Assist optometrist with case histories and screenings.
Business & Operational Standards
Maintain complete knowledge of third‑party plans and claims.
Explain promotions and special lens offerings to patients and customers.
Balance accounts.
Prepare work orders containing specific instructions for Optical Lab.
Process medical billing information.
Ensure proper merchandising of frame inventory.
Minimum Knowledge, Experience & Skills Requirements
High school graduate or equivalent.
Maintain license as required by state.
To become certified, teammate must complete Shopko OCE Certification requirements and calendar modules.
Previous experience in an office and/or optical dispensing is preferred.
Able to handle multiple customer interactions/phone calls at a time.
Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing.
Essential Functions & Work Requirements
Effective written and verbal communication at all levels.
Read and write at a high school graduate level.
Sit or stand for extended periods.
Operate office equipment (computer, telephone, fax, copier, etc.).
Lift 10 to 20 pounds.
See (near, distance, color, depth perception).
Manual and finger dexterity; hand/arm steadiness.
Grip and hold items; good eye/hand coordination.
Operate cash register, optical equipment and tools.
Work normal office hours to meet deadlines.
Travel independently as required.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Business Development
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