Shopko Optical
Optical Sales Associate Float
Shopko Optical is seeking a full‑time Optical Sales Associate to join our team in Waunakee, WI. On‑the‑job training is provided; no prior experience is required.
Position Summary Provide excellent patient and customer service in the selection, ordering, and dispensing of eyewear. Complete pre‑screening activities prior to patient exams, prepare work orders for the Optical Lab, process medical billing information, and maintain frame inventory.
Benefits
Competitive wages and sales incentives
Competitive time off package, including vacation pay, paid holidays, and a personal day
Sick pay: eligible teammates accrue sick / safe leave per state law
Health & well‑being benefits: medical, life, dental, vision, short‑ and long‑term disability
Voluntary/cafeteria offerings
Employee assistance program
On‑the‑job training & certification
Teammate recognition program
Duties and Responsibilities Customer Service
Provide excellent customer and patient service in accordance with company and optical center standards
Analyze patient eyewear needs
Recommend specific lenses, lens coatings, and frames to satisfy patient needs
Assist patients in selecting frames by style and color; ensure coordination with facial and eye measurements and optical prescriptions
Order and dispense eyewear accurately and professionally
Assist patients with frame repairs and adjustments
Show patients how to insert, remove, and care for contact lenses
Assist the optometrist with case histories and screenings
Business and Operational Standards
Maintain a complete knowledge of third‑party plans and claims
Explain promotions and special lens offerings to patients and customers
Balance accounts
Prepare work orders containing specific instructions for the optical lab
Process medical billing information
Ensure proper merchandising of frame inventory
Minimum Knowledge, Experience & Skills Requirements
High school graduate or equivalent
Maintain license as required by state
To become certified, complete Shopko OCE certification requirements and calendar modules
Previous experience in an office and/or optical dispensing preferred
Able to handle multiple customer interactions/phone calls at a time
Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing
Essential Functions & Work Requirements
Ability to communicate effectively at all levels via written and verbal communication
Able to read and write at a high school graduate level
Able to sit or stand for extended periods of time
Able to operate various office equipment (e.g., computer, telephone, fax machine, copier)
Ability to lift 10 to 20 pounds
Ability to see (nearsight, distance, color, and depth perception)
Manual and finger dexterity, as well as hand/arm steadiness
Ability to grip and hold items; good eye‑and‑hand coordination
Able to operate a cash register, various optical equipment, and tools
Able to work normal and/or extended (evenings, nights, weekends) office hours to meet deadlines
Able to travel independently to support company objectives and personal development
These statements describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.
Seniority level
Entry level
Employment type
Full‑time
Job function
Sales and Business Development
Industries
Wellness and Fitness Services
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Position Summary Provide excellent patient and customer service in the selection, ordering, and dispensing of eyewear. Complete pre‑screening activities prior to patient exams, prepare work orders for the Optical Lab, process medical billing information, and maintain frame inventory.
Benefits
Competitive wages and sales incentives
Competitive time off package, including vacation pay, paid holidays, and a personal day
Sick pay: eligible teammates accrue sick / safe leave per state law
Health & well‑being benefits: medical, life, dental, vision, short‑ and long‑term disability
Voluntary/cafeteria offerings
Employee assistance program
On‑the‑job training & certification
Teammate recognition program
Duties and Responsibilities Customer Service
Provide excellent customer and patient service in accordance with company and optical center standards
Analyze patient eyewear needs
Recommend specific lenses, lens coatings, and frames to satisfy patient needs
Assist patients in selecting frames by style and color; ensure coordination with facial and eye measurements and optical prescriptions
Order and dispense eyewear accurately and professionally
Assist patients with frame repairs and adjustments
Show patients how to insert, remove, and care for contact lenses
Assist the optometrist with case histories and screenings
Business and Operational Standards
Maintain a complete knowledge of third‑party plans and claims
Explain promotions and special lens offerings to patients and customers
Balance accounts
Prepare work orders containing specific instructions for the optical lab
Process medical billing information
Ensure proper merchandising of frame inventory
Minimum Knowledge, Experience & Skills Requirements
High school graduate or equivalent
Maintain license as required by state
To become certified, complete Shopko OCE certification requirements and calendar modules
Previous experience in an office and/or optical dispensing preferred
Able to handle multiple customer interactions/phone calls at a time
Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing
Essential Functions & Work Requirements
Ability to communicate effectively at all levels via written and verbal communication
Able to read and write at a high school graduate level
Able to sit or stand for extended periods of time
Able to operate various office equipment (e.g., computer, telephone, fax machine, copier)
Ability to lift 10 to 20 pounds
Ability to see (nearsight, distance, color, and depth perception)
Manual and finger dexterity, as well as hand/arm steadiness
Ability to grip and hold items; good eye‑and‑hand coordination
Able to operate a cash register, various optical equipment, and tools
Able to work normal and/or extended (evenings, nights, weekends) office hours to meet deadlines
Able to travel independently to support company objectives and personal development
These statements describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.
Seniority level
Entry level
Employment type
Full‑time
Job function
Sales and Business Development
Industries
Wellness and Fitness Services
#J-18808-Ljbffr