David's Bridal
Alterations Customer Service Representative
David's Bridal, Albuquerque, New Mexico, United States, 87101
Alterations Customer Service Representative
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Alterations Customer Service Representative
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David’s Bridal Overview
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The CSR is responsible for providing an A+ customer experience to David’s Bridal customers and reports to the Store Manager. Responsibilities
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person, communicate clearly and concisely, adapt style to suit customers, solve problems, and resolve conflict. Use all systems to manage the customer flow to deliver a five-star customer experience. Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, including all operational checklist tasks and meeting customers emotional and practical needs. Provide an exceptional service experience to multiple customers at one time and contribute to the store’s achievement of Five-Star Customer Service. Address customer concerns with confidence and partner with leadership when needed. Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alterations services and personalization options. Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience. Maintain high dress code standards as required by the Dress Code policy. Greet and escort all alterations customers to and from alterations for appointments. Press, steam, and spot clean all merchandise. Inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer. Build long-term relationships to meet and exceed customer satisfaction and loyalty. Support inventory management by processing special orders, pick-ups, and first quality standards for all merchandise. Support all cash wrap behaviors and process transactions with accuracy to ensure every customer feels celebrated. Seek assistance from the Alterations Manager to address customer issues that the CSR is not able to resolve. Maintain a clean and well organized alterations room. Perform duties and tasks as assigned by store management. Physical Demands
While performing the duties of this job, the employee is occasionally required to stand, walk, sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch or crawl; bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers, and receiving or initiating telephone calls. Manual dexterity to sew and perform fittings to David’s Bridal standards, as needed. Ability to lift and move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time. Education & Credentials
High school diploma or equivalent degree. 1-2 years prior retail experience in an apparel or specialty store environment. Prior sewing experience is helpful. Prior experience with computerized POS (Point of Sale) system. Benefits
Rewarding Environment and Competitive Pay. Team Bonus. Dayforce Wallet – Get Paid Early! Generous Team Member Discount after First Pay Period. Vision Care. Supplemental Insurances – Critical Illness, Hospital Indemnity and Accidental Injury. 401K Program. Discount for Identity Theft Protection. Discounts for Home and Auto Insurance. Discounts for Mobile. Legal Benefits (MetLife, Hyatt Legal Plans). Pet Insurance. EEO & Accommodations
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies. Disclaimer
The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
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Join to apply for the
Alterations Customer Service Representative
role at
David’s Bridal Overview
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The CSR is responsible for providing an A+ customer experience to David’s Bridal customers and reports to the Store Manager. Responsibilities
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person, communicate clearly and concisely, adapt style to suit customers, solve problems, and resolve conflict. Use all systems to manage the customer flow to deliver a five-star customer experience. Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, including all operational checklist tasks and meeting customers emotional and practical needs. Provide an exceptional service experience to multiple customers at one time and contribute to the store’s achievement of Five-Star Customer Service. Address customer concerns with confidence and partner with leadership when needed. Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alterations services and personalization options. Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience. Maintain high dress code standards as required by the Dress Code policy. Greet and escort all alterations customers to and from alterations for appointments. Press, steam, and spot clean all merchandise. Inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer. Build long-term relationships to meet and exceed customer satisfaction and loyalty. Support inventory management by processing special orders, pick-ups, and first quality standards for all merchandise. Support all cash wrap behaviors and process transactions with accuracy to ensure every customer feels celebrated. Seek assistance from the Alterations Manager to address customer issues that the CSR is not able to resolve. Maintain a clean and well organized alterations room. Perform duties and tasks as assigned by store management. Physical Demands
While performing the duties of this job, the employee is occasionally required to stand, walk, sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch or crawl; bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers, and receiving or initiating telephone calls. Manual dexterity to sew and perform fittings to David’s Bridal standards, as needed. Ability to lift and move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time. Education & Credentials
High school diploma or equivalent degree. 1-2 years prior retail experience in an apparel or specialty store environment. Prior sewing experience is helpful. Prior experience with computerized POS (Point of Sale) system. Benefits
Rewarding Environment and Competitive Pay. Team Bonus. Dayforce Wallet – Get Paid Early! Generous Team Member Discount after First Pay Period. Vision Care. Supplemental Insurances – Critical Illness, Hospital Indemnity and Accidental Injury. 401K Program. Discount for Identity Theft Protection. Discounts for Home and Auto Insurance. Discounts for Mobile. Legal Benefits (MetLife, Hyatt Legal Plans). Pet Insurance. EEO & Accommodations
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies. Disclaimer
The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
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