David's Bridal
Alterations Customer Service Representative
David's Bridal, Louisiana, Missouri, United States, 63353
Alterations Customer Service Representative
Join to apply for the Alterations Customer Service Representative role at David's Bridal.
At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
EST. JOB. EVER!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The CSR reports to the Store Manager. Responsibilities include welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickups.
Essential Job Functions
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, communicating clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage customer flow and deliver a five-star customer experience.
Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, performing operational checklist tasks and meeting customers’ emotional and practical needs.
Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence and know when to elevate and partner with leadership.
Effectively communicate how alterations can play an important role in perfecting the dress for an event in partnership with Alterations.
Promote all alterations services and personalization options.
Maintain store‑standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required by the Dress Code policy.
Greet and escort all alterations customers to and from alterations for appointments.
Press, steam, and spot clean all merchandise.
Follow quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Build long‑term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pick‑ups and first quality standards for all merchandise.
Support all cash wrap behaviors and process transactions with accuracy to make sure every customer feels celebrated.
Seek assistance from the Alterations Manager to address customer issues that cannot be resolved.
Maintain a clean and well‑organized alterations room.
Perform duties and tasks as assigned by store management.
Physical Demands
Stand, walk, and sit for extended periods, reach for tools and objects with hands and arms, climb stairs, stoop, kneel, crouch, or crawl; bend, twist, and lift/move up to 10 pounds; use peripheral vision and depth perception; use computer, electronic devices and phones for long periods; manual dexterity for POS, steaming garments, accessing computers, and sewing as needed.
Education & Credentials
High school diploma or equivalent degree.
1–2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience is helpful.
Prior experience with computerized POS (Point of Sale) system.
Full Time Opportunity – A comprehensive benefits package is available.
Rewarding Environment and Competitive Pay
Generous Team Member Discount after first pay period
Dayforce Wallet – Get Paid Early!
Health/Dental/Vision Insurance
401(k) Program
Paid Vacation, Sick Days & Holidays
Pet Benefits
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
David’s Bridal encourages applications from all qualified candidates. We have a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process.
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The standard base pay range for this role is posted with a minimum and maximum rate. The starting rate of pay will vary by factors including but not limited to position offered, location, training, and/or experience, and internal equity. The base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
Retail
Referrals increase your chances of interviewing at David's Bridal by 2x
#J-18808-Ljbffr
At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
EST. JOB. EVER!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The CSR reports to the Store Manager. Responsibilities include welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickups.
Essential Job Functions
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, communicating clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage customer flow and deliver a five-star customer experience.
Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, performing operational checklist tasks and meeting customers’ emotional and practical needs.
Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence and know when to elevate and partner with leadership.
Effectively communicate how alterations can play an important role in perfecting the dress for an event in partnership with Alterations.
Promote all alterations services and personalization options.
Maintain store‑standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required by the Dress Code policy.
Greet and escort all alterations customers to and from alterations for appointments.
Press, steam, and spot clean all merchandise.
Follow quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Build long‑term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pick‑ups and first quality standards for all merchandise.
Support all cash wrap behaviors and process transactions with accuracy to make sure every customer feels celebrated.
Seek assistance from the Alterations Manager to address customer issues that cannot be resolved.
Maintain a clean and well‑organized alterations room.
Perform duties and tasks as assigned by store management.
Physical Demands
Stand, walk, and sit for extended periods, reach for tools and objects with hands and arms, climb stairs, stoop, kneel, crouch, or crawl; bend, twist, and lift/move up to 10 pounds; use peripheral vision and depth perception; use computer, electronic devices and phones for long periods; manual dexterity for POS, steaming garments, accessing computers, and sewing as needed.
Education & Credentials
High school diploma or equivalent degree.
1–2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience is helpful.
Prior experience with computerized POS (Point of Sale) system.
Full Time Opportunity – A comprehensive benefits package is available.
Rewarding Environment and Competitive Pay
Generous Team Member Discount after first pay period
Dayforce Wallet – Get Paid Early!
Health/Dental/Vision Insurance
401(k) Program
Paid Vacation, Sick Days & Holidays
Pet Benefits
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
David’s Bridal encourages applications from all qualified candidates. We have a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process.
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The standard base pay range for this role is posted with a minimum and maximum rate. The starting rate of pay will vary by factors including but not limited to position offered, location, training, and/or experience, and internal equity. The base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
Retail
Referrals increase your chances of interviewing at David's Bridal by 2x
#J-18808-Ljbffr