Remote Tier 1 Help Desk Associate

A government IT services provider is seeking an Associate Service Desk Technician - Tier I to provide exceptional technical support primarily to Veterans. This fully remote role requires strong technical skills, a commitment to service excellence, and the ability to assist non-technical users through troubleshooting. Responsibilities include managing support tickets, helping with mobile device set up, and ensuring customer satisfaction metrics are met. Applicants must have a high school diploma and 1 year of relevant experience, with a strong understanding of various mobile and desktop platforms. #J-18808-Ljbffr