Walden Security
Intermediate Supervisor, Southern District of New York
Walden Security, Wichita, Kansas, United States, 67232
Intermediate Supervisor, Southern District of New York
United States Marshal Service
Summary The Intermediate Supervisor manages all government-facing coordination and contract execution, including supervision of security personnel, staffing oversight, and performance compliance. The role holds full authority for personnel decisions, maintains daily communication with the COR, ensures accountability of government property, and provides on‑call support for emergencies.
Essential Duties and Responsibilities
Serve as the primary point of contact for the Government to discuss technical and security‑related requirements through regular site visits to primary and sub‑offices.
Make decisions on behalf of the company, particularly on personnel‑related issues.
Supervise all CSOs and LCSOs working under this contract.
Be available to the Government on a 24‑hour basis to ensure Contractor response in the event of an emergency or other exigent circumstance.
Maintain daily contact with the COR to ensure adherence to the needs of the client/contract, with regards to manpower and hour usage.
Receive and execute daily technical direction from the COR.
Maintain and monitor all post‑performance required by this contract and correct any and all issues or problems brought to attention.
Act on and report all Performance Service Violations (PSV) without hesitation or unnecessary delay.
Ensure all Government‑issued equipment and property is tracked, accounted for, and safeguarded until returned to the Government in accordance with an approved property control system.
Carry out all administrative tasks efficiently in a timely, complete, and correct manner.
Prohibit duties that would overlap with CSO or LCSO responsibilities; comply with uniform, medical, or physical requirements as stated in the contract.
Supervisory Responsibilities
Oversee and manage the security operations performed by Court Security Officers and Lead Court Security Officers.
Competency
Adaptability
– Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; deals with frequent change, delays, or unexpected events; adjusts to new product introduction, emergent business needs, and business evolution.
Judgment
– Makes decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate people in decision‑making; makes timely decisions.
Managing People
– Includes staff in planning, decision‑making, facilitating and process improvement; takes responsibility for subordinates' activities; provides regular performance feedback; develops subordinates' skills and encourages growth; fosters quality focus in others; improves processes, products and services; continually works to improve supervisory skills.
Professionalism
– Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration; accepts responsibility for own actions; follows through on commitments.
Oral Communication
– Speaks clearly and persuasively; listens and seeks clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication
– Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; reads and interprets written information.
Technical Skills
– Assesses own strengths and weaknesses; pursues training and development opportunities; builds knowledge and skills; shares expertise.
Problem Solving
– Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving; uses reason with emotional topics.
Customer Service
– Manages difficult or emotional customer situations; responds promptly; solicits feedback; meets commitments.
Interpersonal Skills
– Solves conflict, maintains confidentiality; listens without interrupting; stays calm; remains open to new ideas.
Teamwork
– Balances team and individual responsibilities; gives and welcomes feedback; builds positive team spirit; puts team success above own interests; supports morale.
Diversity
– Demonstrates knowledge of EEO policy; respects cultural differences; promotes a harassment‑free environment; builds a diverse workforce.
Ethics
– Treats people with respect; keeps commitments; inspires trust; acts with integrity; upholds values.
Organizational Support
– Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals; respects diversity.
Quality
– Demonstrates accuracy and thoroughness; seeks ways to improve; monitors own work.
Safety and Security
– Observes procedures; determines appropriate action; reports unsafe conditions.
Attendance/Punctuality
– Is consistently present and on time; covers responsibilities when absent; attends meetings punctually.
Dependability
– Follows instructions; responds to management; takes responsibility; commits to long hours when needed; stays goal‑oriented.
Qualifications
High school diploma or general education degree (GED).
At least three calendar years of verifiable experience as a certified law enforcement officer with general arrest authority.
Five years of supervisory and/or management experience with projects similar in size and scope of this contract.
Language Skills
Read and comprehend simple instructions, short correspondence, and memos in English.
Speak effectively before groups of customers or employees.
Read and interpret documents such as safety rules, operating policies, and maintenance instructions.
Mathematical Skills
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Reasoning Ability
Apply common sense to carry out instructions written, orally, or diagrammatically.
Deal with problems involving several concrete variables in standardized situations.
Computer Skills
Knowledge of Internet programs, Word Processing software, and other required software.
Certificates, Licenses, Registrations
Current and valid state driver’s license.
Other Qualifications
At least 21 years of age.
Pass a pre‑employment drug screen and criminal background check.
Valid driver’s license from state of residency with a safe driving record for the past five years.
Clearance from the Department of Justice.
Completion of or graduation from a certified Federal, state, county, local, or military law enforcement training academy with verifiable certification.
Physical Demands
Regularly required to talk or hear; stand, walk, sit, and use hands to handle objects.
Occasionally required to reach, climb, balance, stoop, kneel, crouch, or crawl; lift or move up to 25 pounds.
Requires close vision, distance vision, and depth perception; ability to adjust focus and see basic colors.
Work Environment
Noise level usually moderate.
Other Tasks This job description reflects management’s assignment of essential functions and does not prescribe or restrict tasks that may be assigned.
Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. EOE/AAP/Minorities/Females/Vet/Disabled. VEVRAA Federal Contractor.
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Summary The Intermediate Supervisor manages all government-facing coordination and contract execution, including supervision of security personnel, staffing oversight, and performance compliance. The role holds full authority for personnel decisions, maintains daily communication with the COR, ensures accountability of government property, and provides on‑call support for emergencies.
Essential Duties and Responsibilities
Serve as the primary point of contact for the Government to discuss technical and security‑related requirements through regular site visits to primary and sub‑offices.
Make decisions on behalf of the company, particularly on personnel‑related issues.
Supervise all CSOs and LCSOs working under this contract.
Be available to the Government on a 24‑hour basis to ensure Contractor response in the event of an emergency or other exigent circumstance.
Maintain daily contact with the COR to ensure adherence to the needs of the client/contract, with regards to manpower and hour usage.
Receive and execute daily technical direction from the COR.
Maintain and monitor all post‑performance required by this contract and correct any and all issues or problems brought to attention.
Act on and report all Performance Service Violations (PSV) without hesitation or unnecessary delay.
Ensure all Government‑issued equipment and property is tracked, accounted for, and safeguarded until returned to the Government in accordance with an approved property control system.
Carry out all administrative tasks efficiently in a timely, complete, and correct manner.
Prohibit duties that would overlap with CSO or LCSO responsibilities; comply with uniform, medical, or physical requirements as stated in the contract.
Supervisory Responsibilities
Oversee and manage the security operations performed by Court Security Officers and Lead Court Security Officers.
Competency
Adaptability
– Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; deals with frequent change, delays, or unexpected events; adjusts to new product introduction, emergent business needs, and business evolution.
Judgment
– Makes decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate people in decision‑making; makes timely decisions.
Managing People
– Includes staff in planning, decision‑making, facilitating and process improvement; takes responsibility for subordinates' activities; provides regular performance feedback; develops subordinates' skills and encourages growth; fosters quality focus in others; improves processes, products and services; continually works to improve supervisory skills.
Professionalism
– Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration; accepts responsibility for own actions; follows through on commitments.
Oral Communication
– Speaks clearly and persuasively; listens and seeks clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication
– Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; reads and interprets written information.
Technical Skills
– Assesses own strengths and weaknesses; pursues training and development opportunities; builds knowledge and skills; shares expertise.
Problem Solving
– Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving; uses reason with emotional topics.
Customer Service
– Manages difficult or emotional customer situations; responds promptly; solicits feedback; meets commitments.
Interpersonal Skills
– Solves conflict, maintains confidentiality; listens without interrupting; stays calm; remains open to new ideas.
Teamwork
– Balances team and individual responsibilities; gives and welcomes feedback; builds positive team spirit; puts team success above own interests; supports morale.
Diversity
– Demonstrates knowledge of EEO policy; respects cultural differences; promotes a harassment‑free environment; builds a diverse workforce.
Ethics
– Treats people with respect; keeps commitments; inspires trust; acts with integrity; upholds values.
Organizational Support
– Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals; respects diversity.
Quality
– Demonstrates accuracy and thoroughness; seeks ways to improve; monitors own work.
Safety and Security
– Observes procedures; determines appropriate action; reports unsafe conditions.
Attendance/Punctuality
– Is consistently present and on time; covers responsibilities when absent; attends meetings punctually.
Dependability
– Follows instructions; responds to management; takes responsibility; commits to long hours when needed; stays goal‑oriented.
Qualifications
High school diploma or general education degree (GED).
At least three calendar years of verifiable experience as a certified law enforcement officer with general arrest authority.
Five years of supervisory and/or management experience with projects similar in size and scope of this contract.
Language Skills
Read and comprehend simple instructions, short correspondence, and memos in English.
Speak effectively before groups of customers or employees.
Read and interpret documents such as safety rules, operating policies, and maintenance instructions.
Mathematical Skills
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Reasoning Ability
Apply common sense to carry out instructions written, orally, or diagrammatically.
Deal with problems involving several concrete variables in standardized situations.
Computer Skills
Knowledge of Internet programs, Word Processing software, and other required software.
Certificates, Licenses, Registrations
Current and valid state driver’s license.
Other Qualifications
At least 21 years of age.
Pass a pre‑employment drug screen and criminal background check.
Valid driver’s license from state of residency with a safe driving record for the past five years.
Clearance from the Department of Justice.
Completion of or graduation from a certified Federal, state, county, local, or military law enforcement training academy with verifiable certification.
Physical Demands
Regularly required to talk or hear; stand, walk, sit, and use hands to handle objects.
Occasionally required to reach, climb, balance, stoop, kneel, crouch, or crawl; lift or move up to 25 pounds.
Requires close vision, distance vision, and depth perception; ability to adjust focus and see basic colors.
Work Environment
Noise level usually moderate.
Other Tasks This job description reflects management’s assignment of essential functions and does not prescribe or restrict tasks that may be assigned.
Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. EOE/AAP/Minorities/Females/Vet/Disabled. VEVRAA Federal Contractor.
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