Gunvor Group
Job Title
Desktop Support Analyst
Contract Type
Permanent
Job Description
The IT Desktop Support Analyst is a member of the IT Helpdesk team. The primary role is the provision of efficient 1st level user Desktop support for the users located in any offices of the Group. This entry‑level position supports the provisioning, installation, and maintenance of systems hardware and software under the guidance of senior team members. The role focuses on assisting with day‑to‑day infrastructure operations, learning technical processes, and contributing to a stable and secure IT environment.
Main Responsibilities
Provisioning, installation/configuration, operation, and maintenance of systems hardware (desktops, laptops, printers, mobile phones) and desktop software, and related infrastructure
Support to on‑site users face‑to‑face and off‑site users using remote tools
Liaise with 2nd and 3rd level support to ensure a smooth hand‑over of daily incident reports and escalations
Participate in projects to enhance or upgrade the infrastructure and introduce new solutions
Education
Bachelor’s Degree in Information Technology, Computer Science, or a related field (preferred but not always required)
Experience
Solid hands‑on experience (minimum of 1 year) on Microsoft Windows and standard desktop software
Good knowledge of desktop and laptop hardware and related equipment
Good knowledge of the operations and configuration of smartphones (iOS)
Knowledge of VPN, networking, network management systems, and spam‑filtering tools
Skills
Positive and helpful attitude with good communication skills, able to communicate technical solutions to non‑technical users
Team player with ability to exercise flexibility, demonstrate initiative to ensure the business support needs are met in a proactive manner with minimum supervision
Fluent in English (spoken and written); other languages would be a distinct advantage
If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
#J-18808-Ljbffr
Desktop Support Analyst
Contract Type
Permanent
Job Description
The IT Desktop Support Analyst is a member of the IT Helpdesk team. The primary role is the provision of efficient 1st level user Desktop support for the users located in any offices of the Group. This entry‑level position supports the provisioning, installation, and maintenance of systems hardware and software under the guidance of senior team members. The role focuses on assisting with day‑to‑day infrastructure operations, learning technical processes, and contributing to a stable and secure IT environment.
Main Responsibilities
Provisioning, installation/configuration, operation, and maintenance of systems hardware (desktops, laptops, printers, mobile phones) and desktop software, and related infrastructure
Support to on‑site users face‑to‑face and off‑site users using remote tools
Liaise with 2nd and 3rd level support to ensure a smooth hand‑over of daily incident reports and escalations
Participate in projects to enhance or upgrade the infrastructure and introduce new solutions
Education
Bachelor’s Degree in Information Technology, Computer Science, or a related field (preferred but not always required)
Experience
Solid hands‑on experience (minimum of 1 year) on Microsoft Windows and standard desktop software
Good knowledge of desktop and laptop hardware and related equipment
Good knowledge of the operations and configuration of smartphones (iOS)
Knowledge of VPN, networking, network management systems, and spam‑filtering tools
Skills
Positive and helpful attitude with good communication skills, able to communicate technical solutions to non‑technical users
Team player with ability to exercise flexibility, demonstrate initiative to ensure the business support needs are met in a proactive manner with minimum supervision
Fluent in English (spoken and written); other languages would be a distinct advantage
If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
#J-18808-Ljbffr