ACCIONA
Company
ACCIONA
– a global leader in regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals present in more than 40 countries. Acciona offers a competitive salary, relocation assistance where required and approved, 401(k) retirement plan, medical, dental, vision, life, short and long‑term disability benefits, tuition reimbursement, paid time off, and more. Job Description
The ICT Systems Support Specialist role at ACCIONA focuses on end‑to‑end desktop support, computer imaging, Office 365 administration, network troubleshooting, and collaboration with vendors. Responsibilities
Core responsibilities: contact vendors, set up computers, image, ship computers to site locations, administer AD objects for user provisioning, manage folder permissions, AD computer objects, Office 365 mailbox, Teams management, MDM and cellular device provisioning (iOS and Android). Hands‑on experience with Office 365 objects including mailbox, Teams, OneDrive and managing tenant environment including Intune/Autopilot. Practical experience with ERP client installation such as SAP One and other corporate applications client software. Setting up VPN client, Wi‑Fi APs, network copiers, plotter and small‑scale router with troubleshooting network equipment. Coordinate end‑to‑end support through internal platforms such as ServiceNow, include security software monitoring, evaluation of hardware specification, recommendation, and assist in purchasing. Procurement of computers, documentation of purchase and inventories, installation, configuration, shipping equipment to remote site offices, and update helpdesk tickets daily. Evaluate applications, software patches, installation of software, maintain asset & inventory management with tracking of service warranties, upgrades, and writing procedures. Assist staff in video conferencing equipment and resolve connectivity issues. Collaborate with vendors and partners to resolve computer hardware issues. Monitor desktop performance and suggest improvements for efficiency. Manage company cellular communication devices, consult with service providers, provisioning, and record management. Manage projects, record keeping, liaison with HR and project team for computer equipment requirements. Assist the corporate cybersecurity team with implementation of latest systems and procedures. Qualifications
Minimum 5 years of experience in a similar IT systems role. Experience in desktop end‑to‑end support and computer imaging. Good understanding of TCP/IP, firewall, access point, VPN, network printers, corporate software installation, security software, SCCM, AD folder permissions, Office 365 administration. Certifications such as Microsoft Certified: Azure Fundamentals or equivalent are a plus. Strong organizational skills and ability to manage multiple tasks effectively. Ability to work independently, meet deadlines, and provide high‑level desktop support in an enterprise environment. Required Skills and Competencies
Bachelor’s degree in computer studies or equivalent work experience with Microsoft or A+ certification and Microsoft 365 Desktop Administrator Associate or MCDST preferred. Must be technology‑savvy and able to resolve all technical difficulties. Ability to coordinate at multiple levels and provide great customer service, taking ownership of all IT related issues. Travel
Individuals may be required to travel within the North America Region (USA and Canada) and elsewhere as needed. EEO Statement
ACCIONA has been given the Top Employer 2022, 2023, 2024 & 2025 certification in US and North America. As a company that values diversity, we work to foster an inclusive environment that promotes respect, belonging and engagement so that all people can participate on an equal opportunity basis. We invite everyone to apply regardless of origin, circumstances, background or condition.
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ACCIONA
– a global leader in regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals present in more than 40 countries. Acciona offers a competitive salary, relocation assistance where required and approved, 401(k) retirement plan, medical, dental, vision, life, short and long‑term disability benefits, tuition reimbursement, paid time off, and more. Job Description
The ICT Systems Support Specialist role at ACCIONA focuses on end‑to‑end desktop support, computer imaging, Office 365 administration, network troubleshooting, and collaboration with vendors. Responsibilities
Core responsibilities: contact vendors, set up computers, image, ship computers to site locations, administer AD objects for user provisioning, manage folder permissions, AD computer objects, Office 365 mailbox, Teams management, MDM and cellular device provisioning (iOS and Android). Hands‑on experience with Office 365 objects including mailbox, Teams, OneDrive and managing tenant environment including Intune/Autopilot. Practical experience with ERP client installation such as SAP One and other corporate applications client software. Setting up VPN client, Wi‑Fi APs, network copiers, plotter and small‑scale router with troubleshooting network equipment. Coordinate end‑to‑end support through internal platforms such as ServiceNow, include security software monitoring, evaluation of hardware specification, recommendation, and assist in purchasing. Procurement of computers, documentation of purchase and inventories, installation, configuration, shipping equipment to remote site offices, and update helpdesk tickets daily. Evaluate applications, software patches, installation of software, maintain asset & inventory management with tracking of service warranties, upgrades, and writing procedures. Assist staff in video conferencing equipment and resolve connectivity issues. Collaborate with vendors and partners to resolve computer hardware issues. Monitor desktop performance and suggest improvements for efficiency. Manage company cellular communication devices, consult with service providers, provisioning, and record management. Manage projects, record keeping, liaison with HR and project team for computer equipment requirements. Assist the corporate cybersecurity team with implementation of latest systems and procedures. Qualifications
Minimum 5 years of experience in a similar IT systems role. Experience in desktop end‑to‑end support and computer imaging. Good understanding of TCP/IP, firewall, access point, VPN, network printers, corporate software installation, security software, SCCM, AD folder permissions, Office 365 administration. Certifications such as Microsoft Certified: Azure Fundamentals or equivalent are a plus. Strong organizational skills and ability to manage multiple tasks effectively. Ability to work independently, meet deadlines, and provide high‑level desktop support in an enterprise environment. Required Skills and Competencies
Bachelor’s degree in computer studies or equivalent work experience with Microsoft or A+ certification and Microsoft 365 Desktop Administrator Associate or MCDST preferred. Must be technology‑savvy and able to resolve all technical difficulties. Ability to coordinate at multiple levels and provide great customer service, taking ownership of all IT related issues. Travel
Individuals may be required to travel within the North America Region (USA and Canada) and elsewhere as needed. EEO Statement
ACCIONA has been given the Top Employer 2022, 2023, 2024 & 2025 certification in US and North America. As a company that values diversity, we work to foster an inclusive environment that promotes respect, belonging and engagement so that all people can participate on an equal opportunity basis. We invite everyone to apply regardless of origin, circumstances, background or condition.
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