Four Seasons Hotels and Resorts
In-Room Dining Coordinator - One Dalton Street, Boston
Four Seasons Hotels and Resorts, Boston, Massachusetts, us, 02298
About Four Seasons:
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Located in the heart of Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The hotel’s 215 spacious guest rooms and suites feature floor‑to‑ceiling windows with views across the city. Other amenities include The Wellness Floor, a five‑star urban spa destination; chic restaurants such as the brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston’s best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boast unobstructed views of the city, Charles River, Boston Harbor and the Berkshire Mountains and shores of Cape Cod.
The Opportunity: We are seeking individuals who are passionate about hospitality and possess a keen attention to detail to join our Food & Beverage team as a full‑time In Room Dining Coordinator.
Responsibilities:
Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describing the selection of food & beverage menu items to guests by offering interesting and vivid descriptions of each item’s origin, taste, and preparation methods.
Communicate guest orders, including any special needs or requests, to the kitchen using the hotel’s point‑of‑sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guest room by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered promptly and accurately.
Ability to work weekends, nights and holidays.
Preferred Qualifications and Skills:
High School education or equivalent experience.
Minimum 1‑year food service or related work experience.
Speaking, writing and reading English is required.
Positive attitude and willingness to learn is a must.
Who We Look For: We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do. At Four Seasons, we pride ourselves on offering a supportive and inclusive work environment, where our employees are valued and appreciated for their hard work and dedication.
Visa Requirements: Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.
Benefits:
Hourly Rate: $31.22
FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
401(k) Retirement Matching Plan
Ability to experience our hotels as a guest through the Employee Travel program
Highly competitive salaries and incentives
Educational assistance programs, as well as in‑house training workshops for all employees
Complimentary Life insurance
Vacation & Paid Sick Time Off
Complimentary Employee Meals
And much more!
******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.******
Four Seasons is an Equal Opportunity, Affimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the “EEOC is The Law” Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Under Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Located in the heart of Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The hotel’s 215 spacious guest rooms and suites feature floor‑to‑ceiling windows with views across the city. Other amenities include The Wellness Floor, a five‑star urban spa destination; chic restaurants such as the brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston’s best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boast unobstructed views of the city, Charles River, Boston Harbor and the Berkshire Mountains and shores of Cape Cod.
The Opportunity: We are seeking individuals who are passionate about hospitality and possess a keen attention to detail to join our Food & Beverage team as a full‑time In Room Dining Coordinator.
Responsibilities:
Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describing the selection of food & beverage menu items to guests by offering interesting and vivid descriptions of each item’s origin, taste, and preparation methods.
Communicate guest orders, including any special needs or requests, to the kitchen using the hotel’s point‑of‑sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guest room by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered promptly and accurately.
Ability to work weekends, nights and holidays.
Preferred Qualifications and Skills:
High School education or equivalent experience.
Minimum 1‑year food service or related work experience.
Speaking, writing and reading English is required.
Positive attitude and willingness to learn is a must.
Who We Look For: We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do. At Four Seasons, we pride ourselves on offering a supportive and inclusive work environment, where our employees are valued and appreciated for their hard work and dedication.
Visa Requirements: Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.
Benefits:
Hourly Rate: $31.22
FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
401(k) Retirement Matching Plan
Ability to experience our hotels as a guest through the Employee Travel program
Highly competitive salaries and incentives
Educational assistance programs, as well as in‑house training workshops for all employees
Complimentary Life insurance
Vacation & Paid Sick Time Off
Complimentary Employee Meals
And much more!
******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.******
Four Seasons is an Equal Opportunity, Affimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the “EEOC is The Law” Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Under Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr