Boeing
Job Title
Experienced Customer Support Specialist Company
Boeing Distribution Inc. Location
O Fallon, MO or Hialeah, FL. Overview
Boeing Global Services (BGS) Distribution Business is looking for an Experienced Customer Support Specialist to join our team. Responsibilities
Review customer purchase orders to assess requirements. Process and maintain customer purchase orders (e.g., order entry) inputting in SAP (ERP) and portal management. Interact with warehouse personnel and other functions such as Sales and Quality to ensure orders are resolved in an acceptable time frame. Prioritize orders with issues based on required ship date and perform analysis on whether orders can proceed without additional input. Research in SAP (ERP) to potentially resolve order issues. Review and act on open orders pending resolution. Ensure timeliness of shipment through internal coordination and liaison with other stakeholders for critical orders. Monitor and expedite orders with high complexity and urgency. Resolve customer claims with functional departments (Accounting, Quality Assurance, etc.) and support Account Receivables with cash collection. Maintain pipeline health on usage/demand on existing contract program; collaborate with Customer Sales Planner. Perform other duties and responsibilities as assigned. Basic Qualifications
6 or more years of related work experience. Experience in Program Management and/or Customer Support. Strong problem‑solving skills. Ability to manage multiple and competing priorities. Proficient knowledge of all MS Office applications (Excel, Word, Outlook, PowerPoint). Must be able to analyze and generate reports. Preferred Qualifications
Experience in aerospace hardware sales. Knowledge of the aerospace/aviation industry. Outstanding communication skills (verbal and written). Proficiency in numeric reasoning and mathematical skills. Ability to work in a very fast‑paced environment with a high degree of accuracy. Drug Free Workplace
Boeing is a Drug Free Workplace where post‑offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP and alcohol when criteria is met as outlined in our policies. Total Rewards and Transparency
At Boeing we strive to deliver a Total Rewards package that will attract, engage and retain top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. Benefits
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs that provide both paid and unpaid time away from work. Pay
Pay range: $70,000 - $100,000. Pay is based upon candidate experience and qualifications as well as market and business considerations. Language Requirements
Not Applicable Education
Not Applicable Relocation
Relocation assistance is not a negotiable benefit for this position. Export Control Requirement
This position must meet export control compliance requirements. To meet export control compliance requirements a U.S. Person as defined by 22 C.F.R. 120.15 is required. U.S. Person includes U.S. Citizen, lawful permanent resident, refugee or asylee. Shift
Shift 1 (United States of America) EEO Statement
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. Right to Work
Right to Work (English) Right to Work (Spanish) Employment Type
Full-Time Experience
Senior IC – key skills include Design Engineering, Customer Service, ABAP, Elevator. Vacancy
1
#J-18808-Ljbffr
Experienced Customer Support Specialist Company
Boeing Distribution Inc. Location
O Fallon, MO or Hialeah, FL. Overview
Boeing Global Services (BGS) Distribution Business is looking for an Experienced Customer Support Specialist to join our team. Responsibilities
Review customer purchase orders to assess requirements. Process and maintain customer purchase orders (e.g., order entry) inputting in SAP (ERP) and portal management. Interact with warehouse personnel and other functions such as Sales and Quality to ensure orders are resolved in an acceptable time frame. Prioritize orders with issues based on required ship date and perform analysis on whether orders can proceed without additional input. Research in SAP (ERP) to potentially resolve order issues. Review and act on open orders pending resolution. Ensure timeliness of shipment through internal coordination and liaison with other stakeholders for critical orders. Monitor and expedite orders with high complexity and urgency. Resolve customer claims with functional departments (Accounting, Quality Assurance, etc.) and support Account Receivables with cash collection. Maintain pipeline health on usage/demand on existing contract program; collaborate with Customer Sales Planner. Perform other duties and responsibilities as assigned. Basic Qualifications
6 or more years of related work experience. Experience in Program Management and/or Customer Support. Strong problem‑solving skills. Ability to manage multiple and competing priorities. Proficient knowledge of all MS Office applications (Excel, Word, Outlook, PowerPoint). Must be able to analyze and generate reports. Preferred Qualifications
Experience in aerospace hardware sales. Knowledge of the aerospace/aviation industry. Outstanding communication skills (verbal and written). Proficiency in numeric reasoning and mathematical skills. Ability to work in a very fast‑paced environment with a high degree of accuracy. Drug Free Workplace
Boeing is a Drug Free Workplace where post‑offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP and alcohol when criteria is met as outlined in our policies. Total Rewards and Transparency
At Boeing we strive to deliver a Total Rewards package that will attract, engage and retain top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. Benefits
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs that provide both paid and unpaid time away from work. Pay
Pay range: $70,000 - $100,000. Pay is based upon candidate experience and qualifications as well as market and business considerations. Language Requirements
Not Applicable Education
Not Applicable Relocation
Relocation assistance is not a negotiable benefit for this position. Export Control Requirement
This position must meet export control compliance requirements. To meet export control compliance requirements a U.S. Person as defined by 22 C.F.R. 120.15 is required. U.S. Person includes U.S. Citizen, lawful permanent resident, refugee or asylee. Shift
Shift 1 (United States of America) EEO Statement
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. Right to Work
Right to Work (English) Right to Work (Spanish) Employment Type
Full-Time Experience
Senior IC – key skills include Design Engineering, Customer Service, ABAP, Elevator. Vacancy
1
#J-18808-Ljbffr