Boeing
Associate/Experienced Customer Support Specialist
Boeing, Wichita, Kansas, United States, 67232
Associate/Experienced Customer Support Specialist
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Global Services (BGS), Distribution Business, is looking for an
Associate/Experienced Customer Support Specialist
to join our team in
Wichita, KS
or
Hialeah, FL .
Position Responsibilities
Reviews of customer purchase orders to assess requirements.
Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in SAP (ERP) and portal management.
Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
Performs research in SAP (ERP) to potentially resolve order issues.
Reviews and actions open orders that are pending resolution.
For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
Monitors / Expedites orders with high complexity and urgency.
Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection.
Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc.
Performs other duties and responsibilities as assigned or required.
Basic Qualifications (Required Skills/Experience)
2 or more years of related work experience
Experience in Program Management and/or Customer Support
Strong problem-solving skills
Ability to manage multiple and competing priorities
Willingness to put the customer first in communication and expectation
To be the voice of the customer to internal stakeholders
Proficient knowledge in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze and generate reports.
Preferred Qualifications (Desired Skills/Experience)
5 or more years of related work experience
Experience in aerospace hardware sales
Knowledge of the aerospace/aviation industry
Outstanding communication skills, verbal and written
Proficiency in numeric reasoning and mathematical skills
Excellent communications skills, both written and verbal
Ability to work in a very fast-paced environment with a high degree of accuracy
Conflict of Interest Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.
Drug Free Workplace Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Summary Pay Range Associate Customer Support Specialist (Level 2): $57,000 - $87,000 Experienced Customer Support Specialist (Level 3): $70,000 - $106,000
Application Deadline Applications for this position will be accepted until
Jan. 12, 2026 .
Export Control Requirements This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. 120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Export Control Details US based job, US Person required.
Relocation Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship Employer will not sponsor applicants for employment visa status.
Shift This position is for 1st shift.
Equal Opportunity Employer Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Seniority Level Not Applicable
Employment Type Full-time
Job Function Other
Industries Airlines and Aviation, Aviation and Aerospace Component Manufacturing, and Defense and Space Manufacturing
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Boeing Global Services (BGS), Distribution Business, is looking for an
Associate/Experienced Customer Support Specialist
to join our team in
Wichita, KS
or
Hialeah, FL .
Position Responsibilities
Reviews of customer purchase orders to assess requirements.
Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in SAP (ERP) and portal management.
Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
Performs research in SAP (ERP) to potentially resolve order issues.
Reviews and actions open orders that are pending resolution.
For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
Monitors / Expedites orders with high complexity and urgency.
Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection.
Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc.
Performs other duties and responsibilities as assigned or required.
Basic Qualifications (Required Skills/Experience)
2 or more years of related work experience
Experience in Program Management and/or Customer Support
Strong problem-solving skills
Ability to manage multiple and competing priorities
Willingness to put the customer first in communication and expectation
To be the voice of the customer to internal stakeholders
Proficient knowledge in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze and generate reports.
Preferred Qualifications (Desired Skills/Experience)
5 or more years of related work experience
Experience in aerospace hardware sales
Knowledge of the aerospace/aviation industry
Outstanding communication skills, verbal and written
Proficiency in numeric reasoning and mathematical skills
Excellent communications skills, both written and verbal
Ability to work in a very fast-paced environment with a high degree of accuracy
Conflict of Interest Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.
Drug Free Workplace Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Summary Pay Range Associate Customer Support Specialist (Level 2): $57,000 - $87,000 Experienced Customer Support Specialist (Level 3): $70,000 - $106,000
Application Deadline Applications for this position will be accepted until
Jan. 12, 2026 .
Export Control Requirements This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. 120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Export Control Details US based job, US Person required.
Relocation Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship Employer will not sponsor applicants for employment visa status.
Shift This position is for 1st shift.
Equal Opportunity Employer Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Seniority Level Not Applicable
Employment Type Full-time
Job Function Other
Industries Airlines and Aviation, Aviation and Aerospace Component Manufacturing, and Defense and Space Manufacturing
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