Pinnacle Fertility Inc.
Fertility Care Patient Navigator
Pinnacle Fertility Inc., Naperville, Illinois, United States, 60564
Job Description
Job Description
About Us
Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. We support a nationwide network of fertility clinics, providing innovative technology, compassionate patient care, and comprehensive fertility treatment services to ensure a seamless, high-touch experience for every family. Learn more about us at www.pinnaclefertility.com. About the Role
The Fertility Care Patient Navigator position is an exciting opportunity for compassionate, service-minded individuals who want to make a meaningful impact on patients' lives. In this role, you’ll serve as the primary point of contact for patients, guiding them through their fertility journey and working closely with a multidisciplinary team to ensure exceptional care and support. We are seeking a Fertility Care Patient Navigator to join our dedicated team at IVF1 in Naperville, IL . This is a full-time position requiring availability Monday through Friday, from 8 : 30 AM to 5 : 00 PM with some flexibility , with 1-2 weekends per month . Key Responsibilities
Serve as the primary point of contact for patients, guiding them through their treatment plan and providing education on procedures, testing, and follow-up care. Coordinate and schedule patient appointments, tests, and referrals to ensure a smooth continuum of care. Communicate with healthcare providers, clinical staff, and administrative teams to ensure seamless patient care coordination. Oversees the treatment coordination between departments for individual patient care plans working closely across all departments. Maintain accurate and up-to-date patient records, including documentation of interactions and care plans in the electronic medical record (EMR) system. Provide emotional support and resources to patients and their families, addressing any concerns or barriers to care. Educate patients on treatment protocols, self-care strategies, and medication usage. Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans. Advocate for patients’ needs and help resolve any issues or barriers to care. Other duties and project as assigned. Position Requirements
Education: High school diploma required. Bachelor’s degree in healthcare, social work, or a related field preferred; Certified Medical Assistant Certification (CMA) preferred. Experience: Minimum of 1-2 years in customer service, patient navigation, case management, or a related healthcare role. IVF / fertility experience and background in women's health a plus. Skills: Strong knowledge of healthcare systems, insurance processes, and patient advocacy. Excellent communication, organizational, and problem-solving skills. Excellent time and people management skills with the ability to work independently, multi-task, and prioritize work. Proficiency in using electronic medical records (EMR) and healthcare software. Empathy and a patient-focused approach, with the ability to work collaboratively in a multidisciplinary team. Bilingual skills are a plus. Compensation & Benefits
Hourly Rate: $24.00 - $26.00 per hour (final offers based on experience, skills, and qualifications). Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details will be provided during the interview process. Diversity & Inclusivity at Pinnacle Fertility
At Pinnacle Fertility, we celebrate diversity and are committed to creating an inclusive environment for all team members. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.
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Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. We support a nationwide network of fertility clinics, providing innovative technology, compassionate patient care, and comprehensive fertility treatment services to ensure a seamless, high-touch experience for every family. Learn more about us at www.pinnaclefertility.com. About the Role
The Fertility Care Patient Navigator position is an exciting opportunity for compassionate, service-minded individuals who want to make a meaningful impact on patients' lives. In this role, you’ll serve as the primary point of contact for patients, guiding them through their fertility journey and working closely with a multidisciplinary team to ensure exceptional care and support. We are seeking a Fertility Care Patient Navigator to join our dedicated team at IVF1 in Naperville, IL . This is a full-time position requiring availability Monday through Friday, from 8 : 30 AM to 5 : 00 PM with some flexibility , with 1-2 weekends per month . Key Responsibilities
Serve as the primary point of contact for patients, guiding them through their treatment plan and providing education on procedures, testing, and follow-up care. Coordinate and schedule patient appointments, tests, and referrals to ensure a smooth continuum of care. Communicate with healthcare providers, clinical staff, and administrative teams to ensure seamless patient care coordination. Oversees the treatment coordination between departments for individual patient care plans working closely across all departments. Maintain accurate and up-to-date patient records, including documentation of interactions and care plans in the electronic medical record (EMR) system. Provide emotional support and resources to patients and their families, addressing any concerns or barriers to care. Educate patients on treatment protocols, self-care strategies, and medication usage. Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans. Advocate for patients’ needs and help resolve any issues or barriers to care. Other duties and project as assigned. Position Requirements
Education: High school diploma required. Bachelor’s degree in healthcare, social work, or a related field preferred; Certified Medical Assistant Certification (CMA) preferred. Experience: Minimum of 1-2 years in customer service, patient navigation, case management, or a related healthcare role. IVF / fertility experience and background in women's health a plus. Skills: Strong knowledge of healthcare systems, insurance processes, and patient advocacy. Excellent communication, organizational, and problem-solving skills. Excellent time and people management skills with the ability to work independently, multi-task, and prioritize work. Proficiency in using electronic medical records (EMR) and healthcare software. Empathy and a patient-focused approach, with the ability to work collaboratively in a multidisciplinary team. Bilingual skills are a plus. Compensation & Benefits
Hourly Rate: $24.00 - $26.00 per hour (final offers based on experience, skills, and qualifications). Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details will be provided during the interview process. Diversity & Inclusivity at Pinnacle Fertility
At Pinnacle Fertility, we celebrate diversity and are committed to creating an inclusive environment for all team members. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.
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