Direct Staffing Inc
Customer Service Representative (Concierge)
Direct Staffing Inc, Cameron Park, California, United States
Customer Service Representative (Concierge)
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Currently seeking a Customer Service Representative (Concierge) in El Dorado Hills, CA. This is contract opportunity with a possible extension.
Position Descriptions
Responds to and resolves customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards.
Provide “Concierge” service to large group clients by resolving member issues.
Ability to troubleshoot, research issues and problem solve within tools provided.
Be liaison between members/providers/insurer to resolve member issues.
Handle and resolve complex member issues.
Job Requirements
Must have customer service and/ or call center experience.
Must be available work on any day of the week including weekends.
Health and/or medical experience a plus.
HS Diploma required, some college preferred.
Benefits
Competitive pay
Paid holidays
Year-end bonus program
Recognition and incentive programs
Access to continuing education via the Kelly Learning Center
#J-18808-Ljbffr
Currently seeking a Customer Service Representative (Concierge) in El Dorado Hills, CA. This is contract opportunity with a possible extension.
Position Descriptions
Responds to and resolves customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards.
Provide “Concierge” service to large group clients by resolving member issues.
Ability to troubleshoot, research issues and problem solve within tools provided.
Be liaison between members/providers/insurer to resolve member issues.
Handle and resolve complex member issues.
Job Requirements
Must have customer service and/ or call center experience.
Must be available work on any day of the week including weekends.
Health and/or medical experience a plus.
HS Diploma required, some college preferred.
Benefits
Competitive pay
Paid holidays
Year-end bonus program
Recognition and incentive programs
Access to continuing education via the Kelly Learning Center
#J-18808-Ljbffr