Direct Staffing Inc
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Job Description
Provides customers with information in response to questions that have been escalated
Documents customer interactions and product/service issues
Use telephone skills to solve customer issues
Review payment history and account information
Update/confirm customer demographics
Follow procedures and work within federal and state regulations and company policy
Display excellent communicator, both verbal and written
Thrive on handling a wide variety of issues and solving problems and working in a global team environment.
Skills and Qualifications
High School Diploma or Equivalent required, but a Bachelor's degree in business or a related discipline is preferred
Minimum of 1 year of experience in customer service environment
Must possess basic to intermediate computer skills and MS Office experience
Familiar with both mainframe and software applications
Ability to learn quickly and apply new knowledge
Must possess strong attention to detail
Must possess strong written and verbal communication skills
Ability to remain seated for long periods of time
Capacity to quickly change focus on work activities
Term of Assignment
3-month assignment: January 3rd 2017 to April 1st 2017, with a possibility of an extension depending on performance and needs of the client.
This is a Business casual environment and scheduled shifts will fall between 8am-5pm, Monday-Friday with 2-3 weeks of training provided.
Qualifications
Excel
Microsoft office/Word/Outlook
Call Center Experience
Additional Information Why is this a greatopportunity? The answer is simple…working at our client is more than a job; it’s a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!
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Job Description
Provides customers with information in response to questions that have been escalated
Documents customer interactions and product/service issues
Use telephone skills to solve customer issues
Review payment history and account information
Update/confirm customer demographics
Follow procedures and work within federal and state regulations and company policy
Display excellent communicator, both verbal and written
Thrive on handling a wide variety of issues and solving problems and working in a global team environment.
Skills and Qualifications
High School Diploma or Equivalent required, but a Bachelor's degree in business or a related discipline is preferred
Minimum of 1 year of experience in customer service environment
Must possess basic to intermediate computer skills and MS Office experience
Familiar with both mainframe and software applications
Ability to learn quickly and apply new knowledge
Must possess strong attention to detail
Must possess strong written and verbal communication skills
Ability to remain seated for long periods of time
Capacity to quickly change focus on work activities
Term of Assignment
3-month assignment: January 3rd 2017 to April 1st 2017, with a possibility of an extension depending on performance and needs of the client.
This is a Business casual environment and scheduled shifts will fall between 8am-5pm, Monday-Friday with 2-3 weeks of training provided.
Qualifications
Excel
Microsoft office/Word/Outlook
Call Center Experience
Additional Information Why is this a greatopportunity? The answer is simple…working at our client is more than a job; it’s a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!
#J-18808-Ljbffr