Direct Staffing Inc
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Job Description Our client, one of the leading pharmaceutical companies, is currently seeking several Customer Service Representatives for their Mason, OH location.
Benefits
A competitive hourly pay rate with weekly checks
Online continuing education via the Kelly Learning Center
Several employee discounts and more!
DUTIES
Receive and place telephone calls, emails and faxes. Perform data entry and use software programs.
Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
Document all calls and evaluate each account to determine if further research is necessary.
Provide world‑class service to our customers in an accurate, efficient, and professional manner.
Meet productivity standards as set forth by the management team, and identify and report trends in call drivers to management.
Perform tasks with close attention to accuracy, independently, subject to practices and procedures.
Demonstrate documentation abilities to capture details of customer interactions. Work with team metrics and meet/exceed them.
Previous experience desired: call center environment, solid interpersonal customer service and interaction.
QUALIFICATIONS
High School Diploma or equivalent
Prior Reimbursement (Billing/Collection) experience preferred
PC Skills including Microsoft Outlook, Excel, Word and Internet
Detail oriented and strong organizational skills
Self‑starter and team player
Focus on quality and service
Demonstrated ability to meet multiple deadlines and manage a heavy workload
Integrity to handle sensitive or confidential information is critical.
SHIFT Must be available between the hours of operation; need to be very flexible as the shift will be assigned to the contractor (available 7 days a week between the hours of 6:00 am–10:00 pm). Training is the first 5 weeks of the class. Site is open from 6:00 am to 10:00 pm, 7 days a week. Most shifts are 1:30 pm to 10:00 pm. Weekend work expected.
Additional Information Why is this a greatopportunity? The answer is simple… working at our client is more than a job; it’s a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges, this is the job for you, so be quick and apply now!
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Job Description Our client, one of the leading pharmaceutical companies, is currently seeking several Customer Service Representatives for their Mason, OH location.
Benefits
A competitive hourly pay rate with weekly checks
Online continuing education via the Kelly Learning Center
Several employee discounts and more!
DUTIES
Receive and place telephone calls, emails and faxes. Perform data entry and use software programs.
Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
Document all calls and evaluate each account to determine if further research is necessary.
Provide world‑class service to our customers in an accurate, efficient, and professional manner.
Meet productivity standards as set forth by the management team, and identify and report trends in call drivers to management.
Perform tasks with close attention to accuracy, independently, subject to practices and procedures.
Demonstrate documentation abilities to capture details of customer interactions. Work with team metrics and meet/exceed them.
Previous experience desired: call center environment, solid interpersonal customer service and interaction.
QUALIFICATIONS
High School Diploma or equivalent
Prior Reimbursement (Billing/Collection) experience preferred
PC Skills including Microsoft Outlook, Excel, Word and Internet
Detail oriented and strong organizational skills
Self‑starter and team player
Focus on quality and service
Demonstrated ability to meet multiple deadlines and manage a heavy workload
Integrity to handle sensitive or confidential information is critical.
SHIFT Must be available between the hours of operation; need to be very flexible as the shift will be assigned to the contractor (available 7 days a week between the hours of 6:00 am–10:00 pm). Training is the first 5 weeks of the class. Site is open from 6:00 am to 10:00 pm, 7 days a week. Most shifts are 1:30 pm to 10:00 pm. Weekend work expected.
Additional Information Why is this a greatopportunity? The answer is simple… working at our client is more than a job; it’s a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges, this is the job for you, so be quick and apply now!
#J-18808-Ljbffr