Organic Origins Spa
Benefits
Employee discounts
Health insurance
Opportunity for advancement
Training & development
Wellness resources
Full-Time | Luxury Spa Environment | Benefits Included
We are seeking an exceptional Spa Reception Lead to elevate and lead our front desk operations within a luxury, guest-centered spa environment. This is a leadership role for someone who understands that the reception experience sets the tone for the entire guest journey.
The Spa Reception Lead is responsible for ensuring seamless front desk operations, upholding the highest hospitality standards, supporting training and onboarding, and serving as a key partner in delivering an elevated, thoughtful, and consistent guest experience.
This role is ideal for a hospitality professional who leads with confidence, precision, warmth, and integrity.
Key Responsibilities
Lead the spa reception team to ensure consistent alignment with luxury hospitality standards
Serve as the front desk point of leadership, modeling professionalism, composure, and elevated guest care
Support onboarding, training, and ongoing development of reception team members
Ensure accuracy and excellence in scheduling, guest check-in and check-out, payments, memberships, and guest records
Support membership education and sales through service-driven, consultative conversations
Assist leadership with implementing new systems, processes, and special projects
Anticipate guest needs, proactively resolve concerns, and elevate the overall guest experience
Maintain calm, organized operations during high-volume or high-touch service periods
Act as a liaison between service providers, reception, and leadership to ensure smooth daily flow
What We’re Looking For
Previous experience in spa reception, luxury hospitality, or guest services (spa experience strongly preferred)
High personal standards for professionalism, hospitality, and attention to detail
Strong understanding of memberships, retail or service-based sales, and guest retention
Confident communicator with the ability to lead both guests and team members
Exceptionally reliable, organized, and detail-oriented
Comfortable working evenings and weekends as part of a full-time schedule
Tech-comfortable and able to learn scheduling, POS, and CRM systems quickly
A calm, solutions-oriented presence who thrives in a leadership role
Compensation: Based on experience and alignment, with bonus opportunities for achieving goals and supporting membership sales.
Schedule & Benefits
Full-time position
Health insurance benefits included
Complementary Massage and Facials
Opportunity to grow within a values-driven, high-standard spa organization
Who You Are You believe hospitality is an art. You understand that details matter — tone of voice, body language, follow-through, and consistency. You take pride in leadership, enjoy supporting others, and are deeply aligned with delivering an exceptional guest experience every single day.
You are not looking for “just a front desk job.” You are looking for a role where your standards, leadership, and professionalism are valued — and where the guest experience truly matters.
How to Apply Qualified candidates are encouraged to apply with a resume and brief introduction. We are intentionally seeking the right fit and value professionalism, reliability, and a genuine passion for hospitality.
#J-18808-Ljbffr
Employee discounts
Health insurance
Opportunity for advancement
Training & development
Wellness resources
Full-Time | Luxury Spa Environment | Benefits Included
We are seeking an exceptional Spa Reception Lead to elevate and lead our front desk operations within a luxury, guest-centered spa environment. This is a leadership role for someone who understands that the reception experience sets the tone for the entire guest journey.
The Spa Reception Lead is responsible for ensuring seamless front desk operations, upholding the highest hospitality standards, supporting training and onboarding, and serving as a key partner in delivering an elevated, thoughtful, and consistent guest experience.
This role is ideal for a hospitality professional who leads with confidence, precision, warmth, and integrity.
Key Responsibilities
Lead the spa reception team to ensure consistent alignment with luxury hospitality standards
Serve as the front desk point of leadership, modeling professionalism, composure, and elevated guest care
Support onboarding, training, and ongoing development of reception team members
Ensure accuracy and excellence in scheduling, guest check-in and check-out, payments, memberships, and guest records
Support membership education and sales through service-driven, consultative conversations
Assist leadership with implementing new systems, processes, and special projects
Anticipate guest needs, proactively resolve concerns, and elevate the overall guest experience
Maintain calm, organized operations during high-volume or high-touch service periods
Act as a liaison between service providers, reception, and leadership to ensure smooth daily flow
What We’re Looking For
Previous experience in spa reception, luxury hospitality, or guest services (spa experience strongly preferred)
High personal standards for professionalism, hospitality, and attention to detail
Strong understanding of memberships, retail or service-based sales, and guest retention
Confident communicator with the ability to lead both guests and team members
Exceptionally reliable, organized, and detail-oriented
Comfortable working evenings and weekends as part of a full-time schedule
Tech-comfortable and able to learn scheduling, POS, and CRM systems quickly
A calm, solutions-oriented presence who thrives in a leadership role
Compensation: Based on experience and alignment, with bonus opportunities for achieving goals and supporting membership sales.
Schedule & Benefits
Full-time position
Health insurance benefits included
Complementary Massage and Facials
Opportunity to grow within a values-driven, high-standard spa organization
Who You Are You believe hospitality is an art. You understand that details matter — tone of voice, body language, follow-through, and consistency. You take pride in leadership, enjoy supporting others, and are deeply aligned with delivering an exceptional guest experience every single day.
You are not looking for “just a front desk job.” You are looking for a role where your standards, leadership, and professionalism are valued — and where the guest experience truly matters.
How to Apply Qualified candidates are encouraged to apply with a resume and brief introduction. We are intentionally seeking the right fit and value professionalism, reliability, and a genuine passion for hospitality.
#J-18808-Ljbffr