Front Desk Associate/ Guest Services - Full Time

Overview We are looking for a Full time Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

All other duties as assigned

Work all assigned Weekend and holiday shifts

Skills

Excellent grooming and appearance standards are required

Excellent verbal and written skills are required

Problem-solving skills are critical

Ability to take direction and work independently is required

Compensation & Perks

Starting at

$15.00–$15.50/hour , depending on experience

Full time 40 hours per week

On-the-job training

Employee discounts and community perks

Uniform Provided

Supportive team environment with a focus on guest satisfaction

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