(WCA) Wisconsin Counties Association
Communication Technician – 911 Dispatcher
(WCA) Wisconsin Counties Association, Stevens Point, Wisconsin, United States, 54481
Application Deadline:
2026-03-31
Job Type:
County
Job Description:
Portage County currently has a rewarding opportunity as a Communication Technician within the Sheriff’s Office. Our mission: As Portage County Communication Technicians, we are dedicated to preserving the value of life for all citizens, our diverse community, their property, and the environment, while providing the best possible emergency and non‑emergency communications in a caring, professional manner.
2026 pay range starts at
$25.09 / hr
Job Duties Include: The Communication Center answers 10 emergency 911 phone lines, 9 non‑emergency phone lines, monitors over 20 radio channels, pages Fire, EMS, and Medical Examiner, sets off weather sirens, and creates and sends community alerts for emergent and non‑emergent notifications. Dispatch services are provided for Portage County Sheriff’s Office, Stevens Point and Plover Police Departments, as well as 33 EMS and Fire Agencies and many other agencies in Portage County. Additional duties include researching information for Deputies, Officers and Detectives for all three law enforcement agencies, UWSP Police, entering warrants for five law enforcement agencies, entering missing persons, stolen vehicles or properties for four law enforcement agencies, and entering restraining orders.
Qualified candidates must have:
High school diploma or equivalent required
Must be 18 years old and a US Citizen
No felony convictions unless pardoned by the Governor
One or more of the following preferred:
Six months or more experience in emergency dispatch or related law enforcement
One year work experience or four years of volunteer fire, ambulance, rescue experience
Six months or more experience in customer service and/or in a call center environment
Public Safety Communications Dispatch diploma from an accredited Technical school
One year military communications experience that primarily involved direct voice broadcasting to send and receive messages associated with military police and emergency equipment
Information technology experience
Critical skills to have to be successful in positions include:
Ability to multi‑task and multi‑listen, good active listening skills is a must
Quick decision‑making skills and ability to prioritize emergency situations
Computer skills with the ability to use multiple screens
Good customer service skills and the ability to work as a team
Ability to handle high‑stress situations; sometimes for hours at a time during high call volume situations
Ability to visualize the information given and to think outside the box
Must be detail‑oriented
Portage County offers a GREAT benefit package:
Vacation – available on day one!
Health insurance – your choice of two health plans: Health Savings Account associated with a High Deductible Health Plan with a County contribution or a PPO Co‑pay plan
Wellness incentive plan offered with health insurance enrollment! Earn up to $600 per year!
Flexible spending account
Dental insurance
State of Wisconsin Retirement Plan – County contribution of 7.2%
Paid holidays
Paid sick leave
Life insurance – premium paid by the County (must work a minimum of 30 hrs/wk)
Long term disability insurance – premium paid by the County (must work a minimum of 30 hrs/wk)
EAP (Employee Assistance Plan) – paid by the County
457(b) Deferred Compensation Plan
Portage County is an Equal Opportunity Employer
#J-18808-Ljbffr
2026-03-31
Job Type:
County
Job Description:
Portage County currently has a rewarding opportunity as a Communication Technician within the Sheriff’s Office. Our mission: As Portage County Communication Technicians, we are dedicated to preserving the value of life for all citizens, our diverse community, their property, and the environment, while providing the best possible emergency and non‑emergency communications in a caring, professional manner.
2026 pay range starts at
$25.09 / hr
Job Duties Include: The Communication Center answers 10 emergency 911 phone lines, 9 non‑emergency phone lines, monitors over 20 radio channels, pages Fire, EMS, and Medical Examiner, sets off weather sirens, and creates and sends community alerts for emergent and non‑emergent notifications. Dispatch services are provided for Portage County Sheriff’s Office, Stevens Point and Plover Police Departments, as well as 33 EMS and Fire Agencies and many other agencies in Portage County. Additional duties include researching information for Deputies, Officers and Detectives for all three law enforcement agencies, UWSP Police, entering warrants for five law enforcement agencies, entering missing persons, stolen vehicles or properties for four law enforcement agencies, and entering restraining orders.
Qualified candidates must have:
High school diploma or equivalent required
Must be 18 years old and a US Citizen
No felony convictions unless pardoned by the Governor
One or more of the following preferred:
Six months or more experience in emergency dispatch or related law enforcement
One year work experience or four years of volunteer fire, ambulance, rescue experience
Six months or more experience in customer service and/or in a call center environment
Public Safety Communications Dispatch diploma from an accredited Technical school
One year military communications experience that primarily involved direct voice broadcasting to send and receive messages associated with military police and emergency equipment
Information technology experience
Critical skills to have to be successful in positions include:
Ability to multi‑task and multi‑listen, good active listening skills is a must
Quick decision‑making skills and ability to prioritize emergency situations
Computer skills with the ability to use multiple screens
Good customer service skills and the ability to work as a team
Ability to handle high‑stress situations; sometimes for hours at a time during high call volume situations
Ability to visualize the information given and to think outside the box
Must be detail‑oriented
Portage County offers a GREAT benefit package:
Vacation – available on day one!
Health insurance – your choice of two health plans: Health Savings Account associated with a High Deductible Health Plan with a County contribution or a PPO Co‑pay plan
Wellness incentive plan offered with health insurance enrollment! Earn up to $600 per year!
Flexible spending account
Dental insurance
State of Wisconsin Retirement Plan – County contribution of 7.2%
Paid holidays
Paid sick leave
Life insurance – premium paid by the County (must work a minimum of 30 hrs/wk)
Long term disability insurance – premium paid by the County (must work a minimum of 30 hrs/wk)
EAP (Employee Assistance Plan) – paid by the County
457(b) Deferred Compensation Plan
Portage County is an Equal Opportunity Employer
#J-18808-Ljbffr