Volunteers of America
About Us
VOALA
Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low‑income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
PAY RATE : $20.90 - $22 Per Hour
Benefits VOALA offers competitive medical, dental, vision and retirement benefits.
Job Summary and Purpose The Lead Monitor will arrange, coordinate, supervise, mentor, and oversee Monitors' efforts to provide security of the program premises, and safety for program clients, visitors and employees. The Lead Monitor will provide Safety Training to the Monitor staff, and provide ongoing safety oversight. The Lead Monitor performs Monitor duties on behalf of program clients / participants, as well as leading and training Monitors. Driving ability preferred.
Duties and Responsibilities
Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week.
Train Monitors in program operations, safety, and security expectations and procedures.
Oversee operations for safety practices, provide ongoing safety leadership.
Monitor shelter security and entrance, screen bags and persons entering shelter.
Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
Observe shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
Know location of fire exits, be prepared to assist participants in case of any emergency.
Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical / case management staff, assist clinical / case management staff as required.
Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients / persons.
Report all suspicious events to direct supervisor and complete written reports and incident logs of daily activities and irregularities, such as unusual occurrences or theft.
Act as a role model for participants at all times, put clients needs first.
Answer telephones and take messages for clients and staff, monitor doors and greet visitors.
Maintain office housekeeping; verify common areas, laundry areas and restrooms are clean, disinfected and fully operational.
Assist shelter staff during provision of services to clients / participants, including set-up for classes, meetings, meals, recreation, and other shelter events.
Transport individual program participants to and from various locations such as human service locations, work sites, and medical facilities; assist passengers in securing wheelchairs, car seats and other mobility devices; ensure safety of passengers, operate vehicle in safe manner at all times; maintain trip records as well as mileage and gasoline usage records; maintain program vehicle in good operating condition.
Input required data to computer systems and logs.
Other duties that may arise to support program goals.
Essential Duties
Train, supervise and schedule monitors.
Shelter security and entrance screening.
Patrol premises as scheduled.
Shelter safety and asset protection.
Complete written reports and incident logs.
Client / participant support, including driving tasks if licensed.
Other duties as required and may be subject to change.
Act as a role model for participants at all times.
Qualifications Requirements
Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
Education
Within 30 days of hire, must successfully complete VOALA safety training.
Experience
One year in the general security field, and / or social services / human services, and / or customer service experience.
One year of proven college coursework, or completion of Careers for a Cause (C4C) or other homeless training course with a certificate can substitute for the experience requirement.
Preferred Qualifications
Current California driver's license and clean driving record, demonstrated knowledge of CA driving laws.
Experience in a group residential setting is preferred.
Experience serving the homeless is preferred.
Related experience in a mental health or substance abuse treatment setting, or other group residential program.
Database familiarity.
Clean driving record to be insurable by VOALA insurance.
Equal Opportunity Employer Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
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Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low‑income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
PAY RATE : $20.90 - $22 Per Hour
Benefits VOALA offers competitive medical, dental, vision and retirement benefits.
Job Summary and Purpose The Lead Monitor will arrange, coordinate, supervise, mentor, and oversee Monitors' efforts to provide security of the program premises, and safety for program clients, visitors and employees. The Lead Monitor will provide Safety Training to the Monitor staff, and provide ongoing safety oversight. The Lead Monitor performs Monitor duties on behalf of program clients / participants, as well as leading and training Monitors. Driving ability preferred.
Duties and Responsibilities
Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week.
Train Monitors in program operations, safety, and security expectations and procedures.
Oversee operations for safety practices, provide ongoing safety leadership.
Monitor shelter security and entrance, screen bags and persons entering shelter.
Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
Observe shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
Know location of fire exits, be prepared to assist participants in case of any emergency.
Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical / case management staff, assist clinical / case management staff as required.
Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients / persons.
Report all suspicious events to direct supervisor and complete written reports and incident logs of daily activities and irregularities, such as unusual occurrences or theft.
Act as a role model for participants at all times, put clients needs first.
Answer telephones and take messages for clients and staff, monitor doors and greet visitors.
Maintain office housekeeping; verify common areas, laundry areas and restrooms are clean, disinfected and fully operational.
Assist shelter staff during provision of services to clients / participants, including set-up for classes, meetings, meals, recreation, and other shelter events.
Transport individual program participants to and from various locations such as human service locations, work sites, and medical facilities; assist passengers in securing wheelchairs, car seats and other mobility devices; ensure safety of passengers, operate vehicle in safe manner at all times; maintain trip records as well as mileage and gasoline usage records; maintain program vehicle in good operating condition.
Input required data to computer systems and logs.
Other duties that may arise to support program goals.
Essential Duties
Train, supervise and schedule monitors.
Shelter security and entrance screening.
Patrol premises as scheduled.
Shelter safety and asset protection.
Complete written reports and incident logs.
Client / participant support, including driving tasks if licensed.
Other duties as required and may be subject to change.
Act as a role model for participants at all times.
Qualifications Requirements
Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
Education
Within 30 days of hire, must successfully complete VOALA safety training.
Experience
One year in the general security field, and / or social services / human services, and / or customer service experience.
One year of proven college coursework, or completion of Careers for a Cause (C4C) or other homeless training course with a certificate can substitute for the experience requirement.
Preferred Qualifications
Current California driver's license and clean driving record, demonstrated knowledge of CA driving laws.
Experience in a group residential setting is preferred.
Experience serving the homeless is preferred.
Related experience in a mental health or substance abuse treatment setting, or other group residential program.
Database familiarity.
Clean driving record to be insurable by VOALA insurance.
Equal Opportunity Employer Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
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