Service Pros Installation Group
About Us
Service Pros Installation Group is a family‑owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe’s Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest.
Mission We provide exceptional customer experiences through our passion for serving others.
Vision We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day.
Values
Stewardship
People
Integrity
Growth
Role Description We are looking to hire someone for the Flooring Installation Coordinator position who enjoys their primary focus during the workday being customer service. The Flooring Installation Coordinator is a customer‑facing role and is responsible for partnering with Lowe’s Installed Sales staff and Service Pros Installation Groups Contractors to ensure customer satisfaction. The Flooring Installation Specialist is responsible for a variety of administrative support functions such as reviewing contracts, ensuring product delivery, scheduling installs, overseeing the installation process, and following up with customers to ensure satisfaction of flooring projects to name a few.
Essential Duties and Responsibilities
Reviews work orders for accuracy, verifies information, and resolves any labor and/or product issues.
Schedules customers and contractors for installations and other appointments.
Reviews project details for each job with the appropriate contractor prior to the installation.
Receives and solves customer complaints, issues, and performs customer follow‑up calls.
Ensures inventory levels are maintained and stages materials for crew load‑outs.
Loads and unloads trucks with a forklift/pallet‑jack/manually as needed.
Qualifications
High school diploma or general education degree (GED) and one to two years related experience and/or training; customer service experience is a plus.
Basic tech skills to use multiple computer screens, knowledge of database, spreadsheet, email and word processing software/Microsoft Office.
Must be able to remain organized and efficient to support the contractors and customers.
Schedule Day shift
Benefits
Dental, Disability, Life, Medical and Vision Insurance
401K Company Match
PTO – Paid Time Off
Holiday Pay
Physical Environment
Physical ability to lift 75 lbs. and be able to work within non‑climate‑controlled environments.
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Mission We provide exceptional customer experiences through our passion for serving others.
Vision We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day.
Values
Stewardship
People
Integrity
Growth
Role Description We are looking to hire someone for the Flooring Installation Coordinator position who enjoys their primary focus during the workday being customer service. The Flooring Installation Coordinator is a customer‑facing role and is responsible for partnering with Lowe’s Installed Sales staff and Service Pros Installation Groups Contractors to ensure customer satisfaction. The Flooring Installation Specialist is responsible for a variety of administrative support functions such as reviewing contracts, ensuring product delivery, scheduling installs, overseeing the installation process, and following up with customers to ensure satisfaction of flooring projects to name a few.
Essential Duties and Responsibilities
Reviews work orders for accuracy, verifies information, and resolves any labor and/or product issues.
Schedules customers and contractors for installations and other appointments.
Reviews project details for each job with the appropriate contractor prior to the installation.
Receives and solves customer complaints, issues, and performs customer follow‑up calls.
Ensures inventory levels are maintained and stages materials for crew load‑outs.
Loads and unloads trucks with a forklift/pallet‑jack/manually as needed.
Qualifications
High school diploma or general education degree (GED) and one to two years related experience and/or training; customer service experience is a plus.
Basic tech skills to use multiple computer screens, knowledge of database, spreadsheet, email and word processing software/Microsoft Office.
Must be able to remain organized and efficient to support the contractors and customers.
Schedule Day shift
Benefits
Dental, Disability, Life, Medical and Vision Insurance
401K Company Match
PTO – Paid Time Off
Holiday Pay
Physical Environment
Physical ability to lift 75 lbs. and be able to work within non‑climate‑controlled environments.
#J-18808-Ljbffr