Direct Staffing Inc
Bi-lingual Spanish speaking Customer Service Representative
Direct Staffing Inc, Urbandale, Iowa, United States, 50322
Contract
Company Description Kelly Services
Job Description Kelly Services is currently recruiting for a full-time Customer Service Representative for our client, one of the world’s leading equipment and manufacturing companies, at its location in Urbandale, Iowa. This assignment tentatively starts in April 2017 and pays $18.17 per hour with possible incremental increases based on performance. This position requires an individual to be fluent in Spanish as well as English, and will provide support to customers and dealers (of an Ag/Turf/Construction company) located in Spain, South, Central America and Mexico and surrounding English speaking countries. You will provide product and service information, using both internal and external resources. Customer interactions will be handled by phone & email and will require efficiency in multitasking and problem‑solving skills.
Duties and Responsibilities
Effectively document customer, dealer, and/or company personnel interactions and issues
Assist customers and dealers by phone and by email with the setup, operation, and functionality for GPS‑enabled precision farming equipment
Quickly diagnose & troubleshoot problems as well as escalate high‑priority issues in a timely fashion in order to maximize efficiency and minimize downtime
Develop common solutions to problems with team members to maintain required service levels
Maintain the accuracy and availability of customer related information online
Skills and Qualifications
4‑year degree highly preferred; high school diploma/equivalent required
Candidates with customer‑service backgrounds and strong computer skills are highly desired
Agriculture or farming background is desired
Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center
Must have excellent customer‑service skills and experience, including effective communication and listening skills
Must exhibit a high level of professionalism at all times
Term of Assignment
Long‑term, tentative start date is April 2017
Primary support hours will be 5:00 am – 5:00 pm CDT Monday‑Friday; shifts outside of these hours are also a possibility, as well as weekends and holidays
Training will be on the 1st shift and last roughly eight to ten weeks after which the worker will be moved to cover the primary support hours for the country/region
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Company Description Kelly Services
Job Description Kelly Services is currently recruiting for a full-time Customer Service Representative for our client, one of the world’s leading equipment and manufacturing companies, at its location in Urbandale, Iowa. This assignment tentatively starts in April 2017 and pays $18.17 per hour with possible incremental increases based on performance. This position requires an individual to be fluent in Spanish as well as English, and will provide support to customers and dealers (of an Ag/Turf/Construction company) located in Spain, South, Central America and Mexico and surrounding English speaking countries. You will provide product and service information, using both internal and external resources. Customer interactions will be handled by phone & email and will require efficiency in multitasking and problem‑solving skills.
Duties and Responsibilities
Effectively document customer, dealer, and/or company personnel interactions and issues
Assist customers and dealers by phone and by email with the setup, operation, and functionality for GPS‑enabled precision farming equipment
Quickly diagnose & troubleshoot problems as well as escalate high‑priority issues in a timely fashion in order to maximize efficiency and minimize downtime
Develop common solutions to problems with team members to maintain required service levels
Maintain the accuracy and availability of customer related information online
Skills and Qualifications
4‑year degree highly preferred; high school diploma/equivalent required
Candidates with customer‑service backgrounds and strong computer skills are highly desired
Agriculture or farming background is desired
Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center
Must have excellent customer‑service skills and experience, including effective communication and listening skills
Must exhibit a high level of professionalism at all times
Term of Assignment
Long‑term, tentative start date is April 2017
Primary support hours will be 5:00 am – 5:00 pm CDT Monday‑Friday; shifts outside of these hours are also a possibility, as well as weekends and holidays
Training will be on the 1st shift and last roughly eight to ten weeks after which the worker will be moved to cover the primary support hours for the country/region
#J-18808-Ljbffr