Direct Staffing Inc
Customer Service Rep-Russian speaking
Direct Staffing Inc, Urbandale, Iowa, United States, 50322
Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.
Job Description Duties and Responsibilities
Effectively document customer, dealer, and/or company personnel interactions and issues
Assist customers and dealers by phone and by email with the setup, operation, and functionality for GPS enabled precision farming equipment.
Strong troubleshooting computer skills are highly desired
Quickly diagnose & troubleshoot problems as well as escape high priority issues in a timely fashion in order to maximize efficiency and minimize downtime.
Develop common solutions to problems with team members to maintain required service levels
Maintain the accuracy and availability of customer related information online
Skills and Qualifications
4-year degree highly preferred. High School diploma/equivalent required.
Must be fluent in Russian and English
Candidates with customer service backgrounds and strong computer skills are highly desired
Agriculture or farming background is desired
Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center.
Candidates must have excellent customer service skills and experience, including effective communication and listening skills
Must exhibit a high level of professionalism at all times
Term of Assignment
Long-term, Tentative Start Date May 2017
Primary support hours will be 12:00 am to 10:00 am CDT 8 hour shift. Shifts outside of these hours are also a possibility, as well as weekends and holidays, OT is a possibility
Training will be on 1st shift and last roughly eight to ten weeks after which the worker will be moved to cover the primary support hours for the country/region.
Qualifications
Strong Microsoft Office Suite including Excel PowerPoint, Word, Outlook,
Customer Service technical desktop support/ needs to be able to reset GPS by computer
#J-18808-Ljbffr
Job Description Duties and Responsibilities
Effectively document customer, dealer, and/or company personnel interactions and issues
Assist customers and dealers by phone and by email with the setup, operation, and functionality for GPS enabled precision farming equipment.
Strong troubleshooting computer skills are highly desired
Quickly diagnose & troubleshoot problems as well as escape high priority issues in a timely fashion in order to maximize efficiency and minimize downtime.
Develop common solutions to problems with team members to maintain required service levels
Maintain the accuracy and availability of customer related information online
Skills and Qualifications
4-year degree highly preferred. High School diploma/equivalent required.
Must be fluent in Russian and English
Candidates with customer service backgrounds and strong computer skills are highly desired
Agriculture or farming background is desired
Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center.
Candidates must have excellent customer service skills and experience, including effective communication and listening skills
Must exhibit a high level of professionalism at all times
Term of Assignment
Long-term, Tentative Start Date May 2017
Primary support hours will be 12:00 am to 10:00 am CDT 8 hour shift. Shifts outside of these hours are also a possibility, as well as weekends and holidays, OT is a possibility
Training will be on 1st shift and last roughly eight to ten weeks after which the worker will be moved to cover the primary support hours for the country/region.
Qualifications
Strong Microsoft Office Suite including Excel PowerPoint, Word, Outlook,
Customer Service technical desktop support/ needs to be able to reset GPS by computer
#J-18808-Ljbffr