Front Desk Clerk-Commons at Chantry-Part time Weekends

# **Job Description:****Part time 16 hours a week****Saturday and Sunday 8am-4pm****Position Summary**The Front Desk Clerk plays a critical role in ensuring the safety, security, and smooth daily operations of supportive housing communities. This position serves as the first point of contact for residents, guests, and staff, maintaining a professional, welcoming, and secure environment while adhering to National Church Residences (NCR) policies and procedures.## **Key Responsibilities**### **Front Desk & Building Operations*** Monitor and control traffic through the lobby, ensuring all guests properly check in and out, present valid identification, and comply with building rules.* Remain alert and attentive at all times; accurately document all activities and incidents during assigned shifts.* Follow all procedures outlined in the Front Desk Manual.* Conduct routine inspections of common areas to ensure safety and cleanliness.* Maintain a neat, clean, and professional lobby environment (business casual attire required).* Sort and distribute resident mail in a timely manner.* Accept and accurately account for rental payments.### **Safety & Compliance*** Identify, report, and document hazardous conditions or emergency situations; follow all safety protocols and notify management as required.* Submit maintenance work orders through the maintenance system and immediately report emergency maintenance issues.* Maintain professional boundaries with residents and staff at all times; personal involvement of any kind is strictly prohibited and may result in immediate termination.### **Communication & Customer Service*** Answer phones within 1–3 rings using approved greeting standards.* Take accurate phone messages for staff, including caller name, message, date, time, and initials.* Greet and buzz in residents, visitors, and staff promptly (within 1–3 seconds).* Communicate clearly, respectfully, and professionally with residents, staff, and visitors at all times.### **Scheduling & Attendance*** Report to work on time; this role allows no more than a 5-minute grace period.* Secure coverage for vacation or sick time by coordinating with other desk staff and remain responsible for shift coverage until relief arrives.* Notify the Assistant Manager at least four (4) hours prior to a scheduled shift if unable to report to work.* Attend all required meetings and court appearances as scheduled.* Submit Time Away From Work requests at least two (2) weeks in advance, subject to supervisor approval.* This position requires flexibility to work at multiple buildings and locations; reliable transportation is required.* Employees may not work more than two consecutive shifts within a 24-hour period.* Position requires working a standard eight (8) hour shift with access to kitchen and restroom facilities.## **Additional Duties**The duties listed above reflect the general scope of the role. Additional responsibilities may be assigned by management as operational needs require.## **Required Knowledge, Skills, and Abilities*** Commitment to the mission, values, and philosophy of National Church Residences and the Supportive Housing Division.* Strong customer service skills with the ability to multitask and maintain attention to detail.* Effective verbal and written communication skills.* Basic math and analytical abilities.* Strong organizational and time-management skills.* Ability to mediate conflict and de-escalate challenging situations.* Demonstrated ability to maintain clear, professional boundaries.* Ability to work collaboratively in a team environment.* Professional demeanor and appearance.* Understanding of low-income and homeless populations and their unique needs.* Knowledge of crisis prevention, intervention, and resolution techniques.## **Minimum Qualifications*** High School Diploma or GED required* Minimum of one (1) year of recent work experience## **Customer Service Standards*** Answer phones within 1–3 rings using approved greeting.* Accurately document and relay staff-only phone messages.* Promptly admit residents, visitors, and staff.* Distribute mail within 20–45 minutes of receipt.* Use courteous language in all interactions, including “please,” “thank you,” and offering assistance when appropriate.**In return, National Church Residences offers an excellent total reward package that includes:*** **Medical & Rx (both PPO & HDHP w/HSA) – including coverage for Fertility*** **Dental, Vision, Life, AD&D, Accident, Hospital Indemnity, Critical Illness & Pet Telehealth (Airvert)*** **Flexible Spending accounts for health, dependent care, transportation and parking*** **Parental Leave for 4-weeks @ 100% pay*** **Short & Long-term Disability coverage – 100% company-paid*** **Paid Time Off (PTO) and Paid Holidays*** **Reimbursement for Tuition expenses*** **Employee Discounts including Tickets, Retail, etc.*** **Well-being Programs including EAP, Tobacco Cessation, Weight-loss, Women’s Reproductive support, and more*** **401(a) & 403(b) Retirement plans with an automatic 3% company contribution plus another 3% matching contribution**\*Programs may vary depending on Full Time, Part Time or Contingent status**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.** #J-18808-Ljbffr