Performant Corp
**ABOUT MACHINIFY:**In October 2025, Machinify acquired Performant and we are now part of the Machinify organization.
Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plans. Deployed by over 75 health plans, including many of the top 20, and representing more than 170 million lives, Machinify’s AI operating system, combined with proven expertise, untangles healthcare data to deliver industry-leading speed, quality, and accuracy. We’re reshaping healthcare payment through seamless intelligence.**ABOUT THE OPPORTUNITY:**### Hiring Range: $125-145k### The **Government Programs Manager** has is responsible for overall management and service delivery of assigned customers and projects, including customer satisfaction and financial results. Manage full range of project life cycle (Initiate, Plan, execute, close).**Key Responsibilities:**Relationships and Collaboration* Build relational network within assigned accounts* Leads cross functional implementation teams* Leads cross functional operational teams* May mentor and train other Government Programs staffSales and Marketing* Leverage relational network within assigned accounts to identify opportunities to expand Performant’s services footprint* Shared responsibility for account financial growth targets* Conducts feasibility analysis as part of the sales and contracting process* Builds forecasting and growth plans for assigned accountsSolution Delivery and Client Satisfaction* Develops implementation strategy, plan and resource requirements for new accounts or projects* Establishes metrics, process flow, roles & responsibilities, timelines, budgets, and requirements for project go-live* Ensure appropriate alignment of resources and efficiencies to protect and grow margins while delivering value to the customer* Responsible for delivery of results according to scope of existing contract* Identifies opportunities for increased efficiencies to processes, systems and tools used in delivering client services* Understands customer needs and appropriately manages customer expectations* Conducts compliance reviews and takes initiative for recommendation and action to mitigate risks* Review and input to reporting and analytics for assigned accounts* Leverage analytics to identify efficiency opportunities, mitigate potential risks or issues, monitor service delivery activity, and provide status reports* Handles escalated problem solving and issue resolution* Has accountability for resolution of complex or escalated billing issues* Monitor overall account health and client satisfactionTeam Management* Direct and supervise work of small direct and expanded cross-functional account support team* Sets clear expectations aligned with company and account strategy* Provides coaching, feedback and holds accountability for results and behaviors* Serves as positive role model and leads by example in alignment with company mission, vision, and valuesInternal Business Process Improvement* Participate in developing a program management process based on project and client services best business practices and procedures* Develop and ensure quality delivery of Client Training curriculums* Develop, adopt and maintain Issue Escalation procedures* Participates in vendor selection and management* Other duties as assigned**Knowlege, Skills and Abilities Needed:*** Requires exceptional influencing, facilitation, and communication skills coupled with analytical and critical thinking abilities.* Ability to deal well with ambiguity. Can effectively shift focus and priorities comfortably, can decide and act without having the total picture, comfortable handling risk and adversity.* Applies excellent interpersonal skills both in one-on-one situations and in larger group meetings.* Proven ability to work independently and in cross-functional teams, with Government customers and key stakeholders through collaboration, adapting and consulting.* Possess ability to work in team environment where collaboration and the knowledge transfer process are critical for success.* Ability to build strong relationships both internal and external to the organization* Exercises excellent judgment and possesses a keen attention to detail* Demonstrates initiative, creativity and innovation to drive excellent customer results and satisfaction* Demonstrates good judgment by anticipating the consequences of actions and weighing multiple, sometimes conflicting, priorities* Ability to make good decisions and perform work independently to drive results given direction in the form of assigned goals objectives.* Demonstrated ability to provide excellent service to diverse clients and maintain positive attitude in fast paced, dynamic environment* Able to solve complex problems, and resolve disagreements with informed, rational debate.* Acts with confidence and achieves results* Builds credibility and trust* Mind-set of continuous improvement and adapts quickly to change* Strong computer application skills (Microsoft office suite, and others)* Experience in managing projects and programs with cross matrix teams* Ability to manage multiple projects simultaneously with exceptional organizational skills under pressure* Strong process, project and program management skills* Strong management skills in coaching, mentoring and training**Required and Preferred Qualifications:*** Bachelor’s degree in business, finance, management, or related field* Minimum 8 years senior professional level experience in corporate or healthcare management environment, including experience working with Government clients.* Minimum 5 years of experience in corporate or healthcare management environment with direct management responsibility for teams of 5 or more.* Minimum of 5 years of experience leading and directing large cross functional project teams.* Certified coder, registered nurse, healthcare management or other medical field degree or certification for healthcare account focused positions is preferred**WHAT WE OFFER:**Machinify offers a wide range of benefits to help support a healthy work/life balance. These benefits include medical, dental, vision, HSA/FSA options, life insurance coverage, 401(k) savings plans, family/parental leave, paid holidays, as well as paid time off annually. For more information about our benefits package, please refer to our benefits page on our website or discuss with your Talent Acquisition contact during an interview.**Physical Requirements & Additional Notices:****If working in a hybrid or fully remote setting, access to reliable, secure high-speed Internet at your home office location is required**.
Proof of such may be required prior to an offer being made.
It is the Employee’s responsibility to maintain this Internet access at their home office location.The following is a general summary of the physical demands and requirements of an Office/Clerical/Professional or similar job, whether completed remotely at a home office or in a typical on-site professional office environment. This is not intended to be an exhaustive list of requirements, as physical demands of each individual job may vary.* Regularly sits at a desk during scheduled shift, uses office phone or headset provided by the Company for phone calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a computer mouse.* Regularly reads and comprehends information in electronic (computer) or paper form (written/printed).* Regularly sit/stand 8 or more hours per day.* Occasionally lift/carry/push/pull up to 10lbs.Machinify is a government contractor and subject to compliance with client contractual and regulatory requirements, including but not limited to, Drug Free Workplace, background #J-18808-Ljbffr
Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plans. Deployed by over 75 health plans, including many of the top 20, and representing more than 170 million lives, Machinify’s AI operating system, combined with proven expertise, untangles healthcare data to deliver industry-leading speed, quality, and accuracy. We’re reshaping healthcare payment through seamless intelligence.**ABOUT THE OPPORTUNITY:**### Hiring Range: $125-145k### The **Government Programs Manager** has is responsible for overall management and service delivery of assigned customers and projects, including customer satisfaction and financial results. Manage full range of project life cycle (Initiate, Plan, execute, close).**Key Responsibilities:**Relationships and Collaboration* Build relational network within assigned accounts* Leads cross functional implementation teams* Leads cross functional operational teams* May mentor and train other Government Programs staffSales and Marketing* Leverage relational network within assigned accounts to identify opportunities to expand Performant’s services footprint* Shared responsibility for account financial growth targets* Conducts feasibility analysis as part of the sales and contracting process* Builds forecasting and growth plans for assigned accountsSolution Delivery and Client Satisfaction* Develops implementation strategy, plan and resource requirements for new accounts or projects* Establishes metrics, process flow, roles & responsibilities, timelines, budgets, and requirements for project go-live* Ensure appropriate alignment of resources and efficiencies to protect and grow margins while delivering value to the customer* Responsible for delivery of results according to scope of existing contract* Identifies opportunities for increased efficiencies to processes, systems and tools used in delivering client services* Understands customer needs and appropriately manages customer expectations* Conducts compliance reviews and takes initiative for recommendation and action to mitigate risks* Review and input to reporting and analytics for assigned accounts* Leverage analytics to identify efficiency opportunities, mitigate potential risks or issues, monitor service delivery activity, and provide status reports* Handles escalated problem solving and issue resolution* Has accountability for resolution of complex or escalated billing issues* Monitor overall account health and client satisfactionTeam Management* Direct and supervise work of small direct and expanded cross-functional account support team* Sets clear expectations aligned with company and account strategy* Provides coaching, feedback and holds accountability for results and behaviors* Serves as positive role model and leads by example in alignment with company mission, vision, and valuesInternal Business Process Improvement* Participate in developing a program management process based on project and client services best business practices and procedures* Develop and ensure quality delivery of Client Training curriculums* Develop, adopt and maintain Issue Escalation procedures* Participates in vendor selection and management* Other duties as assigned**Knowlege, Skills and Abilities Needed:*** Requires exceptional influencing, facilitation, and communication skills coupled with analytical and critical thinking abilities.* Ability to deal well with ambiguity. Can effectively shift focus and priorities comfortably, can decide and act without having the total picture, comfortable handling risk and adversity.* Applies excellent interpersonal skills both in one-on-one situations and in larger group meetings.* Proven ability to work independently and in cross-functional teams, with Government customers and key stakeholders through collaboration, adapting and consulting.* Possess ability to work in team environment where collaboration and the knowledge transfer process are critical for success.* Ability to build strong relationships both internal and external to the organization* Exercises excellent judgment and possesses a keen attention to detail* Demonstrates initiative, creativity and innovation to drive excellent customer results and satisfaction* Demonstrates good judgment by anticipating the consequences of actions and weighing multiple, sometimes conflicting, priorities* Ability to make good decisions and perform work independently to drive results given direction in the form of assigned goals objectives.* Demonstrated ability to provide excellent service to diverse clients and maintain positive attitude in fast paced, dynamic environment* Able to solve complex problems, and resolve disagreements with informed, rational debate.* Acts with confidence and achieves results* Builds credibility and trust* Mind-set of continuous improvement and adapts quickly to change* Strong computer application skills (Microsoft office suite, and others)* Experience in managing projects and programs with cross matrix teams* Ability to manage multiple projects simultaneously with exceptional organizational skills under pressure* Strong process, project and program management skills* Strong management skills in coaching, mentoring and training**Required and Preferred Qualifications:*** Bachelor’s degree in business, finance, management, or related field* Minimum 8 years senior professional level experience in corporate or healthcare management environment, including experience working with Government clients.* Minimum 5 years of experience in corporate or healthcare management environment with direct management responsibility for teams of 5 or more.* Minimum of 5 years of experience leading and directing large cross functional project teams.* Certified coder, registered nurse, healthcare management or other medical field degree or certification for healthcare account focused positions is preferred**WHAT WE OFFER:**Machinify offers a wide range of benefits to help support a healthy work/life balance. These benefits include medical, dental, vision, HSA/FSA options, life insurance coverage, 401(k) savings plans, family/parental leave, paid holidays, as well as paid time off annually. For more information about our benefits package, please refer to our benefits page on our website or discuss with your Talent Acquisition contact during an interview.**Physical Requirements & Additional Notices:****If working in a hybrid or fully remote setting, access to reliable, secure high-speed Internet at your home office location is required**.
Proof of such may be required prior to an offer being made.
It is the Employee’s responsibility to maintain this Internet access at their home office location.The following is a general summary of the physical demands and requirements of an Office/Clerical/Professional or similar job, whether completed remotely at a home office or in a typical on-site professional office environment. This is not intended to be an exhaustive list of requirements, as physical demands of each individual job may vary.* Regularly sits at a desk during scheduled shift, uses office phone or headset provided by the Company for phone calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a computer mouse.* Regularly reads and comprehends information in electronic (computer) or paper form (written/printed).* Regularly sit/stand 8 or more hours per day.* Occasionally lift/carry/push/pull up to 10lbs.Machinify is a government contractor and subject to compliance with client contractual and regulatory requirements, including but not limited to, Drug Free Workplace, background #J-18808-Ljbffr