Southaven Honda
Service Lane Manager | Southaven Honda
THIS IS NOT A DESK ROLE. THIS IS A FRONT-LINE LEADERSHIP ROLE.
Southaven Honda is seeking a PROVEN, HIGH-ENERGY SERVICE LANE MANAGER to own the drive, control the lane, and set the standard for customer experience.
This role is for leaders who command the service lane, enforce process, and hold teams accountable — not supervisors who simply react to problems.
We are seeking a candidate who is Honda Certified or equivalent OEM-certified, with the leadership presence to drive performance, discipline, and results at the point of customer contact.
What You Will Own
Full ownership of the service lane operation and customer flow
Advisor execution, lane discipline, and customer experience standards
CSI performance, first-visit resolution, and service retention
Daily workflow, appointment accuracy, write-up quality, and throughput
Coaching, training, and accountability for service advisors
Enforcement of Honda processes, policies, and manufacturer standards
Clear communication between advisors, technicians, parts, and management
Real-time problem solving — you own the lane, not excuses
Who This Role Is For
Experienced Service Lane Managers or Lead Advisors who lead from the front
Honda-certified professionals or those with equivalent OEM certification
Operators who understand KPIs, CSI, and advisor productivity
Strong communicators respected by advisors, technicians, and leadership
Leaders who thrive in fast-paced, high-volume Honda environments
Who This Role Is Not For
Supervisors who avoid accountability or difficult conversations
Leaders who react instead of controlling the lane
Hands-off managers who don’t coach, train, or enforce standards
Anyone uncomfortable setting expectations and holding the line
Why Southaven Honda
Competitive compensation with performance-based incentives
Full benefits package (medical, dental, vision, 401(k))
Modern facility with state-of-the-art tools and systems
Real authority to lead, coach, and hold your team accountable
APPLY HERE — STOP BY WITH YOUR RESUME
If you want a title, keep scrolling.
If you want ownership of the lane — apply now.
#J-18808-Ljbffr
Southaven Honda is seeking a PROVEN, HIGH-ENERGY SERVICE LANE MANAGER to own the drive, control the lane, and set the standard for customer experience.
This role is for leaders who command the service lane, enforce process, and hold teams accountable — not supervisors who simply react to problems.
We are seeking a candidate who is Honda Certified or equivalent OEM-certified, with the leadership presence to drive performance, discipline, and results at the point of customer contact.
What You Will Own
Full ownership of the service lane operation and customer flow
Advisor execution, lane discipline, and customer experience standards
CSI performance, first-visit resolution, and service retention
Daily workflow, appointment accuracy, write-up quality, and throughput
Coaching, training, and accountability for service advisors
Enforcement of Honda processes, policies, and manufacturer standards
Clear communication between advisors, technicians, parts, and management
Real-time problem solving — you own the lane, not excuses
Who This Role Is For
Experienced Service Lane Managers or Lead Advisors who lead from the front
Honda-certified professionals or those with equivalent OEM certification
Operators who understand KPIs, CSI, and advisor productivity
Strong communicators respected by advisors, technicians, and leadership
Leaders who thrive in fast-paced, high-volume Honda environments
Who This Role Is Not For
Supervisors who avoid accountability or difficult conversations
Leaders who react instead of controlling the lane
Hands-off managers who don’t coach, train, or enforce standards
Anyone uncomfortable setting expectations and holding the line
Why Southaven Honda
Competitive compensation with performance-based incentives
Full benefits package (medical, dental, vision, 401(k))
Modern facility with state-of-the-art tools and systems
Real authority to lead, coach, and hold your team accountable
APPLY HERE — STOP BY WITH YOUR RESUME
If you want a title, keep scrolling.
If you want ownership of the lane — apply now.
#J-18808-Ljbffr