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Baylor University

Case Manager

Baylor University, Waco, Texas, United States, 76796

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What We Are Looking For Baylor University is seeking a Student Conduct Administration Case Manager that supports the mission of the University by providing outreach, care, support, and resources to students as they navigate Student Conduct Code processes. The Student Conduct Administration Case Manager role also advances the department’s current and future goals by strengthening the health and well-being of students.

This position is a 10-month assignment, running through the academic year annually.

All applicants must be currently authorized to work in the United States on a full-time basis.

A Master’s degree and two years of relevant work experience are required. A Master’s degree and five years relevant work experience is preferred. A combination of education and experience will be considered in lieu of the degree requirement.

Proficiency with Microsoft Outlook, Excel, and databases preferred.

What You Will Do

Complete intentional care outreach to students engaged in the Student Conduct Code or Honor Code processes, and in some cases, those involved in a Student Organization Violation investigation, to offer support, availability, and guidance on the processes

Follow up with students who may be deficient in completing their sanctions and offer strategies or support to help them successfully complete these processes and avoid further sanctions or a delay in registration for classes

Act as a support person and resource for students navigating conduct processes

Serve as one of the Support Advisor for first-year students.

Collaborate closely with Care Team Services to ensure comprehensive support for students

Assist with students already on the Care Team caseload, as well as identifying those who may need special outreach from the Care Team

Respond to phone inquiries or walk-ins from students or parents regarding conduct procedures, concerns, or reports of potential violations and manage these cases; provide outreach and follow‑up when additional information is needed, and make students aware of other resources they should contact such as police, residence hall directors, or off‑campus apartment managers

Perform all other duties as assigned to support Baylor’s mission

Ability to comply with university policies

Maintain regular and punctual attendance

What You Can Expect As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.

Explore & Engage Learn more about Baylor and our strategic vision, Baylor in Deeds. Also, explore our great hometown of Waco and many opportunities to engage locally. If you are new to Central Texas, This is Waco!

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