WPHPA Office Assistant Job at White Plains Hospital in White Plains

WPHPA Office Assistant Position Summary The Physician Practice Office Assistant performs a variety of office‑clerical duties, provides excellent customer service, and facilitates efficient and positive communication with patients, families, physicians, providers, and outside facilities. Responsibilities include patient check‑in/check‑out, registration, insurance verification, monitoring physician schedule templates, and other duties assigned by the practice manager. Essential Functions and Responsibilities Schedules and confirms patient appointments and arrivals using the Practice Management System whenever available. Handles patient records and documents, schedules surgical procedures and tests, obtains pre‑certifications, verifies insurance coverage, and updates charts as required. Answers telephone calls, relays messages, and provides information as needed. Maintains files and assists in establishing office systems. Orders office supplies. Operates related office equipment. Attends meetings and takes/distributes minutes. Responds to patient rights issues and emergencies; communicates concerns to supervisors. Adheres to infection control standards, including hand hygiene. Uses appropriate decision‑making steps to prioritize patient care and practice issues. Collaborates and communicates with the health care team. Completes annual mandatory occupational health requirements. Attends mandatory in‑services and staff meetings as required. Utilizes cost‑containment practices. Prepares and maintains statistical data as requested. Complies with all WPH policies and procedures, including dress code, behavioral standards, customer service, and attendance. Education & Experience Requirements High school diploma or GED. Previous patient‑relations experience required. Previous physician practice experience preferred. Basic medical terminology, electronic scheduling, and electronic medical record experience preferred. Core Competencies English language proficiency (speaking, writing, and comprehension). Ability to perform multiple duties in a high‑volume environment. Efficiently balance visitors, phone callers, and administrative duties. Professional communication with all management levels and external constituencies. Self‑starter, self‑motivated, and capable of working without supervision. Flexible, organized, and able to set priorities. Excellent telephone manners and communication skills. Courteous, cooperative, and professional attitude at all times. Ability to remain composed under stress. Physical/Mental Demands and Work Environment Exposure to chemicals necessary for duties; hazardous chemicals as listed in SDS database available via intranet or switchboard. Use of computer for extended periods. Occasional lifting or moving of 15–20 pounds. Frequent movement around the department throughout the day. Sitting for extended periods. Responding to frequent phone calls. Primary Population Served All Populations Seniority Level Entry level Employment Type Full‑time Job Function Administrative Industries Hospitals and Health Care #J-18808-Ljbffr