Office Assistant Coordinator Job at Home Instead in Florida

Join to apply for the Office Assistant Coordinator role at Home Instead Handle office responsibilities to allow a consistent full‑time networking effort, which is critical in building the business Assist with answering each incoming call in a friendly, professional, and knowledgeable manner and distribute incoming calls to the appropriate staff members Communicate client and CAREGiver concerns or problems with General Manager or other staff members as appropriate Determine each visitor’s purpose in a pleasant manner and promptly notify the appropriate staff member of their arrival Assist with stuffing and mailing client invoices Ensure Home Instead standards are met and upheld Maintain regular attendance at the office to execute job responsibilities Demonstrate open and effective communication with owner, colleagues, and CAREGivers Compose and/or revise materials used daily, such as training literature, letters, memos, etc. Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with the team to communicate and prepare for the Care Consultation Demonstrate open and effective communication with the General Manager, colleagues, CAREGivers , clients, and family members Adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team Monitor, mediate, and log all client and CAREGiver activity utilizing the software system Reflect the values of (Aloha Care, Inc.), (d.b.a. an independently owned and operated Home Instead franchise) Primary Responsibilities Handle office responsibilities to allow a consistent full‑time networking effort, which is critical in building the business Assist with answering each incoming call in a friendly, professional, and knowledgeable manner and distribute incoming calls to the appropriate staff members Communicate client and CAREGiver concerns or problems with General Manager or other staff members as appropriate Determine each visitor’s purpose in a pleasant manner and promptly notify the appropriate staff member of their arrival Assist with stuffing and mailing client invoices Ensure Home Instead standards are met and upheld Maintain regular attendance at the office to execute job responsibilities Demonstrate open and effective communication with owner, colleagues, and CAREGivers Compose and/or revise materials used daily, such as training literature, letters, memos, etc. Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with the team to communicate and prepare for the Care Consultation Demonstrate open and effective communication with the General Manager, colleagues, CAREGivers , clients, and family members Adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team Monitor, mediate, and log all client and CAREGiver activity utilizing the software system Reflect the values of (Aloha Care, Inc.), (d.b.a. an independently owned and operated Home Instead franchise) Secondary Responsibilities Participate as needed in all CAREGiver meetings Perform any and all other functions and responsibilities deemed necessary Education/Experience Requirements High school graduation or the equivalent One year of related business experience or an equivalent combination of education and work experience may be considered Must possess a valid driver’s license Knowledge, Skills And Abilities Must have an understanding of and uphold the policies and procedures established by (Aloha Care, Inc.), (d.b.a. an independently owned and operated Home Instead franchise) Must demonstrate excellent oral and written communication skills and the ability to listen effectively Must have the ability to work independently, maintain confidentiality of information, and meet deadlines Must demonstrate effective interpersonal skills as well as sound judgment and good decision‑making skills Must demonstrate discretion, integrity and fair‑mindedness consistent with office standards, practices, policies and procedures Must demonstrate knowledge of the senior care industry Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone Must present a professional appearance and demeanor Must have the ability to operate office equipment Must be patient and congenial on the telephone Must have computer skills and be proficient in Excel and Word; must have the availability to work evenings or weekends as required Must have the ability to perform duties in a professional office setting Must have the ability to work as part of a team Must demonstrate excellent organizational skills Here’s What’s In It For You Full Medical Benefits after 90 days (Health, Dental, Vision & Life) PTO 401k This job description does not create an employment contract, nor imply it. Employment with your employer remains at will. Seniority level Entry level Employment type Full‑time Job function Administrative Individual and Family Services #J-18808-Ljbffr