Home Instead
Join the best Home Care Agency worldwide as a service coordinator - with fabulous benefits & a rewarding career with upward mobility.
Objective The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling services for clients. The Service Coordinator is expected to assist and support other staff members in order to provide the highest quality of service to clients.
Primary Responsibilities Answer each incoming call in a friendly, professional and knowledgeable manner.
Scheduling clients and CAREGivers in order to provide the highest quality service to clients.
Monitor, mediate and log both client and CAREGiver activity, and follow up on CAREGiver assignments and client service.
Interact with employees to cover daily staffing requirements.
Secure coverage for vacancy shift, open position, vacations, per company’s needs.
Coordinate and maintain monthly client and CAREGiver schedules in Clear Care.
Enter and maintain accurate client and CAREGiver records in Clear Care.
Process CAREGiver time off request and change of availability to ensure schedule changes are accurate.
Record employee performance concerns and communicate with the Supervisor of Service Coordination when issues arise.
Demonstrate open and effective communication with owner, colleagues and CAREGivers.
Field Employment Inquiries
Coordinate and maintain a complete Client Service Schedule.
Provide after hours on‑call service duties as scheduled.
Education / Experience Requirements
High school graduation or the equivalent. Undergraduate degree.
3+ years of related experience or an equivalent combination of education and work experience may be considered.
Knowledge, Skills and Abilities
Understanding of and upholding the policies and procedures established by CC Home Care Inc., (d.b.a. an independently owned and operated Home Instead franchise).
Ability to handle stress; fast‑paced position requiring multiple scheduling scenarios at once.
Excellent oral and written communication skills and the ability to listen effectively.
Ability to work independently, maintain confidentiality, meet deadlines.
Effective interpersonal skills, sound judgment, problem‑solving and good decision‑making.
Supportive team member, contributes to and exemplifies teamwork.
Ability to cope with the mental and emotional stress of the position.
Ability to make independent decisions when circumstances warrant.
Ability to deal tactfully with CAREGivers, clients, family members, visitors, government agencies and the general public.
Willingness to work harmoniously with other personnel.
Patience, tact, cheerful disposition, enthusiasm, and ability to handle difficult clients.
Willingness to seek new methods and incorporate them into scheduling practices.
Ability to relate information to a Care Manager concerning a client’s condition.
Must not pose a direct threat to health and safety of others in the workplace.
Discretion, integrity and fair‑mindedness consistent with company standards, practices, policies and procedures.
Ability to organize and prioritize daily, monthly and yearly work.
Ability to establish good relationships with office colleagues, franchise owner, clients and the community.
Professional appearance and demeanor.
Operate office equipment.
Patient and congenial on the telephone.
Computer skills: proficient in Word, Excel and Publisher.
Ability to work on‑call in the evenings as needed.
Knowledge of the senior‑care industry.
Perform duties in a professional office setting.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Individual and Family Services
Referrals increase your chances of interviewing at Home Instead by 2x.
Fort Collins, CO $19.00-$21.00 14 hours ago
#J-18808-Ljbffr
Objective The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling services for clients. The Service Coordinator is expected to assist and support other staff members in order to provide the highest quality of service to clients.
Primary Responsibilities Answer each incoming call in a friendly, professional and knowledgeable manner.
Scheduling clients and CAREGivers in order to provide the highest quality service to clients.
Monitor, mediate and log both client and CAREGiver activity, and follow up on CAREGiver assignments and client service.
Interact with employees to cover daily staffing requirements.
Secure coverage for vacancy shift, open position, vacations, per company’s needs.
Coordinate and maintain monthly client and CAREGiver schedules in Clear Care.
Enter and maintain accurate client and CAREGiver records in Clear Care.
Process CAREGiver time off request and change of availability to ensure schedule changes are accurate.
Record employee performance concerns and communicate with the Supervisor of Service Coordination when issues arise.
Demonstrate open and effective communication with owner, colleagues and CAREGivers.
Field Employment Inquiries
Coordinate and maintain a complete Client Service Schedule.
Provide after hours on‑call service duties as scheduled.
Education / Experience Requirements
High school graduation or the equivalent. Undergraduate degree.
3+ years of related experience or an equivalent combination of education and work experience may be considered.
Knowledge, Skills and Abilities
Understanding of and upholding the policies and procedures established by CC Home Care Inc., (d.b.a. an independently owned and operated Home Instead franchise).
Ability to handle stress; fast‑paced position requiring multiple scheduling scenarios at once.
Excellent oral and written communication skills and the ability to listen effectively.
Ability to work independently, maintain confidentiality, meet deadlines.
Effective interpersonal skills, sound judgment, problem‑solving and good decision‑making.
Supportive team member, contributes to and exemplifies teamwork.
Ability to cope with the mental and emotional stress of the position.
Ability to make independent decisions when circumstances warrant.
Ability to deal tactfully with CAREGivers, clients, family members, visitors, government agencies and the general public.
Willingness to work harmoniously with other personnel.
Patience, tact, cheerful disposition, enthusiasm, and ability to handle difficult clients.
Willingness to seek new methods and incorporate them into scheduling practices.
Ability to relate information to a Care Manager concerning a client’s condition.
Must not pose a direct threat to health and safety of others in the workplace.
Discretion, integrity and fair‑mindedness consistent with company standards, practices, policies and procedures.
Ability to organize and prioritize daily, monthly and yearly work.
Ability to establish good relationships with office colleagues, franchise owner, clients and the community.
Professional appearance and demeanor.
Operate office equipment.
Patient and congenial on the telephone.
Computer skills: proficient in Word, Excel and Publisher.
Ability to work on‑call in the evenings as needed.
Knowledge of the senior‑care industry.
Perform duties in a professional office setting.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Individual and Family Services
Referrals increase your chances of interviewing at Home Instead by 2x.
Fort Collins, CO $19.00-$21.00 14 hours ago
#J-18808-Ljbffr