Rollins, Inc.
Join to apply for the
Customer Service Representative
role at
Rollins, Inc.
Overview If You’re Great at Helping People, We’ve Got the Career for You Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, we’ll turn your people skills and attention to detail into a rewarding, long‑term career with opportunities for growth and the backing of the most recognized name in pest control.
Why Orkin?
Safety
Professionalism
Empathy
Integrity
Innovation
What You’ll Be Doing
Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize current and future schedules; don’t worry, we will train you!
Apply expertise developed in training to schedule appointments for technicians to efficiently minimize driving time and/or distance as needed and recommend alternative routes when appropriate.
Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.
Monitor, update, and maintain customer database with accurate customer information, including call details, disposition of calls, payments, and other results.
Reschedule unserved accounts within 24 hours.
Participate in quality assurance processes, programs, and initiatives.
Safeguard customers’ privacy and other proprietary information.
What’s In It for You?
Competitive Earnings Starting at $18- $20 per hour (based on experience), plus commissions.
Performance Bonuses – Get rewarded for exceeding goals and delivering exceptional service.
Industry leading, quality, and comprehensive training program.
Benefits That Go Beyond:
Medical, Dental, Vision & Life Insurance
401(k) with company match
Paid vacation, sick leave, and holidays
Employee Stock Purchase Plan
Career Growth Opportunities – We promote from within and invest in your future.
Qualifications You’d Be a Great Fit If You:
Love helping people and creating positive customer experiences.
Are a strong communicator who enjoys solving problems.
Have previous Customer Service or Administrative experience (preferred).
Stay organized, detail‑oriented, and calm under pressure.
Are confident using computers, scheduling systems, and multitasking throughout the day.
Thrive in a team environment and take pride in providing exceptional support.
Work Environment Candidates must meet physical job requirements and safely perform the job duties with or without accommodation:
You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
Be able to regularly lift and/or move up to 25 pounds.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Consumer Services
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Customer Service Representative
role at
Rollins, Inc.
Overview If You’re Great at Helping People, We’ve Got the Career for You Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, we’ll turn your people skills and attention to detail into a rewarding, long‑term career with opportunities for growth and the backing of the most recognized name in pest control.
Why Orkin?
Safety
Professionalism
Empathy
Integrity
Innovation
What You’ll Be Doing
Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize current and future schedules; don’t worry, we will train you!
Apply expertise developed in training to schedule appointments for technicians to efficiently minimize driving time and/or distance as needed and recommend alternative routes when appropriate.
Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.
Monitor, update, and maintain customer database with accurate customer information, including call details, disposition of calls, payments, and other results.
Reschedule unserved accounts within 24 hours.
Participate in quality assurance processes, programs, and initiatives.
Safeguard customers’ privacy and other proprietary information.
What’s In It for You?
Competitive Earnings Starting at $18- $20 per hour (based on experience), plus commissions.
Performance Bonuses – Get rewarded for exceeding goals and delivering exceptional service.
Industry leading, quality, and comprehensive training program.
Benefits That Go Beyond:
Medical, Dental, Vision & Life Insurance
401(k) with company match
Paid vacation, sick leave, and holidays
Employee Stock Purchase Plan
Career Growth Opportunities – We promote from within and invest in your future.
Qualifications You’d Be a Great Fit If You:
Love helping people and creating positive customer experiences.
Are a strong communicator who enjoys solving problems.
Have previous Customer Service or Administrative experience (preferred).
Stay organized, detail‑oriented, and calm under pressure.
Are confident using computers, scheduling systems, and multitasking throughout the day.
Thrive in a team environment and take pride in providing exceptional support.
Work Environment Candidates must meet physical job requirements and safely perform the job duties with or without accommodation:
You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
Be able to regularly lift and/or move up to 25 pounds.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Consumer Services
#J-18808-Ljbffr