The TJX Companies, Inc.
Job Overview
Join the
Customer Experience Coordinator
team at
The TJX Companies, Inc.
Every day brings new opportunities for growth, exploration, and achievement. You’ll be part of a vibrant team that embraces diversity, fosters collaboration, and prioritizes your development.
Responsibilities
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Qualifications
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits
Associate discount
EAP
Smoking cessation
Bereavement
401(k) Associate contributions
Child care & cell phone discounts
Pet & legal insurance
Credit union
Referral bonuses
Compensation Starting pay range $15.00 to $15.50 per hour. Actual starting pay is determined by factors including skills, qualifications, and experience.
Location 2458 W Brandon Blvd., Brandon, FL
EEO & Legal The TJX Companies, Inc. considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. The TJX Companies, Inc. also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment.
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Customer Experience Coordinator
team at
The TJX Companies, Inc.
Every day brings new opportunities for growth, exploration, and achievement. You’ll be part of a vibrant team that embraces diversity, fosters collaboration, and prioritizes your development.
Responsibilities
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Qualifications
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits
Associate discount
EAP
Smoking cessation
Bereavement
401(k) Associate contributions
Child care & cell phone discounts
Pet & legal insurance
Credit union
Referral bonuses
Compensation Starting pay range $15.00 to $15.50 per hour. Actual starting pay is determined by factors including skills, qualifications, and experience.
Location 2458 W Brandon Blvd., Brandon, FL
EEO & Legal The TJX Companies, Inc. considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. The TJX Companies, Inc. also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment.
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