Motion Recruitment
Executive Director, Enterprise Talent Services at Motion Recruitment
Our client,
a premier Atlanta-based organization in the education sector,
is actively looking for a
Technical Support Specialist
to join their team in
North Metro Atlanta!
This role is onsite so local candidates are required.
***This is a 6 month initial contract with potential for long-term extension or conversion based on performance***
In this role, you will provide on‑site end‑user computing support in a school environment including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.
This will primarily entail providing Tier II level support!
Responsibilities
Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities, and support offices
Manage service requests through the ticketing system, meeting Service Level Agreements (SLAs) including response time and resolution time
Set up new devices, workstations, print stations, and assignments to default printers
Communicate bi‑directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software
Assist with general maintenance to keep network running smoothly and with on‑site network‑related repair requests with service desk personnel
Maintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs—including start‑up and end‑of‑year processes
Required Skills & Experience
5+ years of experience providing end‑user support in an enterprise level organization in a Windows 10 and/or Mac environment (with exposure to WAN/LAN)
A+ Certification is required
Microsoft Certification (MCP, MCSE) or any desktop support certifications is a plus
Understanding or and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras
Experience using SCCM to create collections and push software and experience supporting MS Teams
Familiarity with IT support tools such as Active Directory, Remedy, or LANdesk
Knowledge of 1 or more operations systems (Microsoft, Mac, or Linux)
Seniority level Associate
Employment type Contract
Job function Information Technology
Industries Primary and Secondary Education
Referrals increase your chances of interviewing at Motion Recruitment by 2x
Benefits
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr
a premier Atlanta-based organization in the education sector,
is actively looking for a
Technical Support Specialist
to join their team in
North Metro Atlanta!
This role is onsite so local candidates are required.
***This is a 6 month initial contract with potential for long-term extension or conversion based on performance***
In this role, you will provide on‑site end‑user computing support in a school environment including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.
This will primarily entail providing Tier II level support!
Responsibilities
Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities, and support offices
Manage service requests through the ticketing system, meeting Service Level Agreements (SLAs) including response time and resolution time
Set up new devices, workstations, print stations, and assignments to default printers
Communicate bi‑directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software
Assist with general maintenance to keep network running smoothly and with on‑site network‑related repair requests with service desk personnel
Maintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs—including start‑up and end‑of‑year processes
Required Skills & Experience
5+ years of experience providing end‑user support in an enterprise level organization in a Windows 10 and/or Mac environment (with exposure to WAN/LAN)
A+ Certification is required
Microsoft Certification (MCP, MCSE) or any desktop support certifications is a plus
Understanding or and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras
Experience using SCCM to create collections and push software and experience supporting MS Teams
Familiarity with IT support tools such as Active Directory, Remedy, or LANdesk
Knowledge of 1 or more operations systems (Microsoft, Mac, or Linux)
Seniority level Associate
Employment type Contract
Job function Information Technology
Industries Primary and Secondary Education
Referrals increase your chances of interviewing at Motion Recruitment by 2x
Benefits
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr