Rippling
Technical Support Specialist, Platform
Join to apply for the Technical Support Specialist, Platform role at Rippling.
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Taking onboarding as an example, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third‑party apps such as Slack and Microsoft 365 within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4 B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes.
About The Team The Technical Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. The team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on a customer‑centric approach, offering support to businesses across various time zones and ensuring help is always available when needed. Our members come from diverse backgrounds and share a passion for problem‑solving and continuous learning. We foster a collaborative and supportive environment that encourages insights, innovation, and growth, with ongoing training and development opportunities.
What You Will Do
Become a product expert and maintain a high level of product knowledge to provide accurate information and assistance to customers and colleagues.
Take charge of customer issues from start to finish while working in a dynamic, fast‑paced environment.
Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.
Resolve product or service issues by understanding the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
Document and track customer interactions, transactions, comments, and complaints using the company’s CRM system.
Gather customer feedback and work directly with Product and Engineering teams to share insights that help improve products and services.
Stay up to date with company policies, procedures, and product updates to provide accurate and consistent information to customers.
Work well under time constraints and meet schedules; sometimes with unexpected deadlines, to ensure client needs are met.
Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.
What You Will Need
Bachelor’s degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields—or relevant work experience strongly preferred.
1–4 years of customer‑support experience in a Technical Support domain.
Flexibility with changing job duties and responsibilities.
Organizational skills and experience improving processes.
Excellent communication skills, both written and verbal (in English), in a technical environment.
Current residence in a Pacific or Mountain timezone state with the ability to work a shift between 9 am and 6 pm PST.
Compensation This role will receive a competitive salary, benefits, and equity. The salary for US‑based employees will be aligned with one of the following ranges based on location. The pay range for this role is:
US Tier 2: $21.00–$23.00 USD per hour
US Tier 3: $20.00–$22.00 USD per hour
This position is a non‑exempt, full‑time, hourly position with eligibility for overtime.
Additional Information Rippling is an equal‑opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com.
Rippling highly values having employees working in‑office to foster a collaborative work environment and company culture. For office‑based employees (employees who live within a defined radius of a Rippling office), the company considers working in the office, at least three days a week, to be an essential function of the employee’s role.
Referrals increase your chances of interviewing at Rippling by 2×.
#J-18808-Ljbffr
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Taking onboarding as an example, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third‑party apps such as Slack and Microsoft 365 within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4 B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes.
About The Team The Technical Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. The team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on a customer‑centric approach, offering support to businesses across various time zones and ensuring help is always available when needed. Our members come from diverse backgrounds and share a passion for problem‑solving and continuous learning. We foster a collaborative and supportive environment that encourages insights, innovation, and growth, with ongoing training and development opportunities.
What You Will Do
Become a product expert and maintain a high level of product knowledge to provide accurate information and assistance to customers and colleagues.
Take charge of customer issues from start to finish while working in a dynamic, fast‑paced environment.
Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.
Resolve product or service issues by understanding the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
Document and track customer interactions, transactions, comments, and complaints using the company’s CRM system.
Gather customer feedback and work directly with Product and Engineering teams to share insights that help improve products and services.
Stay up to date with company policies, procedures, and product updates to provide accurate and consistent information to customers.
Work well under time constraints and meet schedules; sometimes with unexpected deadlines, to ensure client needs are met.
Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.
What You Will Need
Bachelor’s degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields—or relevant work experience strongly preferred.
1–4 years of customer‑support experience in a Technical Support domain.
Flexibility with changing job duties and responsibilities.
Organizational skills and experience improving processes.
Excellent communication skills, both written and verbal (in English), in a technical environment.
Current residence in a Pacific or Mountain timezone state with the ability to work a shift between 9 am and 6 pm PST.
Compensation This role will receive a competitive salary, benefits, and equity. The salary for US‑based employees will be aligned with one of the following ranges based on location. The pay range for this role is:
US Tier 2: $21.00–$23.00 USD per hour
US Tier 3: $20.00–$22.00 USD per hour
This position is a non‑exempt, full‑time, hourly position with eligibility for overtime.
Additional Information Rippling is an equal‑opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com.
Rippling highly values having employees working in‑office to foster a collaborative work environment and company culture. For office‑based employees (employees who live within a defined radius of a Rippling office), the company considers working in the office, at least three days a week, to be an essential function of the employee’s role.
Referrals increase your chances of interviewing at Rippling by 2×.
#J-18808-Ljbffr