Rippling
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all workforce systems that are usually scattered, such as payroll, expenses, benefits, and computers, allowing you to manage and automate every part of the employee lifecycle in a single system. Based in San Francisco, CA, Rippling has raised $1.4B+ from top investors and was named one of America’s best startup employers by Forbes.
About the Team Our Technical Support team is dedicated to ensuring customers have a seamless experience with our robust Finance, HR, and IT platform. We provide expert guidance and swift resolutions to any technical challenges or inquiries that customers have, working across multiple time zones to keep help available whenever needed. Team members share a passion for problem‑solving, continuous learning, and personal‑professional growth, with ongoing training and development opportunities.
What You Will Do
Become a product expert – maintain a high level of product knowledge to provide accurate information and assistance to customers and colleagues.
Take charge of customer issues from start to finish in a dynamic and fast‑paced environment.
Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.
Resolve product or service issues by understanding the customer’s complaint, determining the cause, selecting the best solution, explaining it, and following up to ensure resolution.
Document and track customer interactions, transactions, comments, and complaints using the company’s CRM system.
Gather customer feedback and collaborate directly with Product and Engineering teams to share insights for product improvement.
Stay up‑to‑date with company policies, procedures, and product updates to provide consistent information.
Work well under time constraints and meet schedules, even with unexpected deadlines, to ensure client needs are met.
Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.
What You Will Need
Bachelor’s degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields, or relevant work experience strongly preferred.
1‑4 years of customer support experience in a Technical Support domain.
Flexibility with changing job duties and responsibilities.
Organizational skills and experience improving processes.
Excellent communication skills, both written and verbal (in English), in a technical environment.
Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9 a.m. to 6 p.m. PST.
Additional Information Rippling is an equal‑opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. We provide reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request an accommodation, please email accommodations@rippling.com.
Compensation US Tier 2: $21.00 – $23.00 USD per hour US Tier 3: $20.00 – $22.00 USD per hour
This position is a non‑exempt, full‑time, hourly role with eligibility for overtime.
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Rippling gives businesses one place to run HR, IT, and Finance. It brings together all workforce systems that are usually scattered, such as payroll, expenses, benefits, and computers, allowing you to manage and automate every part of the employee lifecycle in a single system. Based in San Francisco, CA, Rippling has raised $1.4B+ from top investors and was named one of America’s best startup employers by Forbes.
About the Team Our Technical Support team is dedicated to ensuring customers have a seamless experience with our robust Finance, HR, and IT platform. We provide expert guidance and swift resolutions to any technical challenges or inquiries that customers have, working across multiple time zones to keep help available whenever needed. Team members share a passion for problem‑solving, continuous learning, and personal‑professional growth, with ongoing training and development opportunities.
What You Will Do
Become a product expert – maintain a high level of product knowledge to provide accurate information and assistance to customers and colleagues.
Take charge of customer issues from start to finish in a dynamic and fast‑paced environment.
Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.
Resolve product or service issues by understanding the customer’s complaint, determining the cause, selecting the best solution, explaining it, and following up to ensure resolution.
Document and track customer interactions, transactions, comments, and complaints using the company’s CRM system.
Gather customer feedback and collaborate directly with Product and Engineering teams to share insights for product improvement.
Stay up‑to‑date with company policies, procedures, and product updates to provide consistent information.
Work well under time constraints and meet schedules, even with unexpected deadlines, to ensure client needs are met.
Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.
What You Will Need
Bachelor’s degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields, or relevant work experience strongly preferred.
1‑4 years of customer support experience in a Technical Support domain.
Flexibility with changing job duties and responsibilities.
Organizational skills and experience improving processes.
Excellent communication skills, both written and verbal (in English), in a technical environment.
Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9 a.m. to 6 p.m. PST.
Additional Information Rippling is an equal‑opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. We provide reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request an accommodation, please email accommodations@rippling.com.
Compensation US Tier 2: $21.00 – $23.00 USD per hour US Tier 3: $20.00 – $22.00 USD per hour
This position is a non‑exempt, full‑time, hourly role with eligibility for overtime.
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