First Financial Federal Credit Union of Maryland
Financial Services Representative I
First Financial Federal Credit Union of Maryland, Westminster, Maryland, United States, 21158
Financial Services Representative I
First Financial Federal Credit Union of Maryland
Branch Office –
Reports to Branch Manager
–
Non‑exempt
–
Full‑time
Location:
Branches (Telework possible if assigned) Salary Grade(s):
5, 6, 7 EEO‑1 Job Class:
5 – Administrative Support Workers
Base Pay Range:
$20.00/hr – $26.00/hr FSR pay ranges by level: • FSR I: $20.00 – $22.00 /hr • FSR II: $22.00 – $24.00 /hr • FSR III: $24.00 – $26.00 /hr
Function:
Represent the credit union to potential, new, and existing members; open and process accounts and services; cross‑sell products; support branch managers and daily branch operations; perform all core responsibilities of the position in support of the Core 4 Values.
Position Requirements: • High school diploma or GED equivalent; preferred some college • Cash handling and customer service experience preferred • Detail‑oriented, friendly, and effective communicator; patient and flexible in dealing with others • Ability to comprehend training and apply knowledge to daily interactions
Duties and Responsibilities: • Respond to members in a knowledgeable, friendly, positive, and professional manner • Process member transactions, including teller capture for check processing, wire transfers, notary services, and other routine requests • Maintain accurate Microsoft Office Suite records and navigate credit union systems (key to daily functions) • Assist with end‑of‑day balancing procedures and other branch operational tasks • Support branch managers in staffing, staffing at other branches as needed, and Marketing Department events • Follow all policies and procedures: Cash Handling, Dual Control, Check Holds and Fraud prevention, BSA & AML regulatory requirements, and information security procedures • Provide support to all credit union departments, including providing routine support to other departments • Demonstrate a positive mindset within the branch and in all interactions; strive for flexibility, resiliency, and adaptability to daily challenges • Work independently and collaboratively to support branch operations, maintain and effectively utilize reference material related to services, current promotions, procedures, and general information • Adhere to Core 4 Values and promote a sense of responsibility, initiative, and dependability
Equal Opportunity Employment Statement:
First Financial Federal Credit Union is an Equal Opportunity employer with a strong commitment to hiring for our mission and diversifying our staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, marital status, protected veteran status or any other factor protected by law.
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Reports to Branch Manager
–
Non‑exempt
–
Full‑time
Location:
Branches (Telework possible if assigned) Salary Grade(s):
5, 6, 7 EEO‑1 Job Class:
5 – Administrative Support Workers
Base Pay Range:
$20.00/hr – $26.00/hr FSR pay ranges by level: • FSR I: $20.00 – $22.00 /hr • FSR II: $22.00 – $24.00 /hr • FSR III: $24.00 – $26.00 /hr
Function:
Represent the credit union to potential, new, and existing members; open and process accounts and services; cross‑sell products; support branch managers and daily branch operations; perform all core responsibilities of the position in support of the Core 4 Values.
Position Requirements: • High school diploma or GED equivalent; preferred some college • Cash handling and customer service experience preferred • Detail‑oriented, friendly, and effective communicator; patient and flexible in dealing with others • Ability to comprehend training and apply knowledge to daily interactions
Duties and Responsibilities: • Respond to members in a knowledgeable, friendly, positive, and professional manner • Process member transactions, including teller capture for check processing, wire transfers, notary services, and other routine requests • Maintain accurate Microsoft Office Suite records and navigate credit union systems (key to daily functions) • Assist with end‑of‑day balancing procedures and other branch operational tasks • Support branch managers in staffing, staffing at other branches as needed, and Marketing Department events • Follow all policies and procedures: Cash Handling, Dual Control, Check Holds and Fraud prevention, BSA & AML regulatory requirements, and information security procedures • Provide support to all credit union departments, including providing routine support to other departments • Demonstrate a positive mindset within the branch and in all interactions; strive for flexibility, resiliency, and adaptability to daily challenges • Work independently and collaboratively to support branch operations, maintain and effectively utilize reference material related to services, current promotions, procedures, and general information • Adhere to Core 4 Values and promote a sense of responsibility, initiative, and dependability
Equal Opportunity Employment Statement:
First Financial Federal Credit Union is an Equal Opportunity employer with a strong commitment to hiring for our mission and diversifying our staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, marital status, protected veteran status or any other factor protected by law.
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